Cat Sitting San Mateo

Book a cat sitter to stop by your home to feed and play with your cat.

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Over 302
pet parents in San Mateo have booked cat sitting

San Mateo, Find top rated cat sitting

Prices are estimates per visit for 1 cat. Pricing may vary based on your search and includes a booking fee of 11%.

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Sitter Profile Image: Claudia M.
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Claudia M.
$29
total per visit
5.0 out of 5 stars
• 79 reviews
17 repeat clients
3 years of experience
Downtown, San Mateo, CA, 94401

“Claudia was amazing! She sent us detailed checklists after each visit and lots of cute videos! Our cat loved her right away which tells us everything we need to know 😊 We will definitely be reaching out to Claudia again the next time we need a cat sitter!”

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Noorsher A.
Sitter Profile Image: Aik Teong O.
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Aik Teong O.
$24
total per visit
5.0 out of 5 stars
• 23 reviews
9 repeat clients
5 years of experience
San Mateo, CA, 94401

“Aik came by the house before his petsitting visit to learn where everything was... he followed instructions perfectly and sent a picture of the one cat who came out to see him when he was here. Looking forward to having him take care of the cats, house and plants again!”

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Suzanne G.
Sitter Profile Image: Elizabeth S.
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Elizabeth S.
$28
total per visit
5.0 out of 5 stars
• 12 reviews
3 repeat clients
10 years of experience
Baywood-Aragon, San Mateo, CA, 94402

“Lizzie is very responsible and responsive and took very good care of potato and the place. Highly recommend and we will definitely choose Lizzie again!”

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Yuxiao X.
Sitter Profile Image: Emily L.
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Emily L.
$27
total per visit
5.0 out of 5 stars
• 3 reviews
15 years of experience
Haywood Park, San Mateo, CA, 94402

About: I live with two dogs of my own as part of a full multi-pet household, so daily care isn't new to me — it's routine. I have specific experience with senior dogs, including the extra patience and attentiveness that comes with mobility issues, changes in appetite, and adjusted exercise needs. I'm comfortable administering medications — pills, liquids, or topicals — and keep careful notes on dosing and timing so nothing gets missed. My apartment includes an oversized outdoor patio for fresh air and relaxing evenings, and our community also has a dog run that's always accessible for exercise and playtime. Whether your dog is a high-energy pup or a slower-moving senior, I adjust my pace and attention to what they actually need. Pet care is my full-time focus, because I don't work outside the home, my schedule is wide open — which means I can offer walks and drop-in visits at the times that actually fit your pet's routine, not squeezed into a narrow morning-or-evening window like many sitters. Mornings are typically free for early walks or first visits of the day. I have consistent availability through the afternoon for midday drop-ins, potty breaks, or a second walk if your dog needs it. And I'm just as available in the evenings for a final walk or check-in before you're home. Whether your pet needs one visit a day or several spread throughout, I have the flexibility to actually be there when it counts. Safety and trust start with creating a calm, structured environment where pets can settle in and feel at home. My apartment is a full-time, attentive household — with two dogs and several cats of my own, pets who stay or visit here are never left alone for long stretches, and routines (feeding, medication, walks) are followed closely and consistently. I keep a close eye on interactions between visiting pets and my own animals to make sure everyone is comfortable, and I'm attentive to signs of stress so I can adjust the environment as needed — whether that means quiet separate space or supervised introductions. Outdoor time is always supervised, whether that's the patio, a walk, or the community dog run, and I take care to secure doors, gates, and any potential hazards throughout the home. Your pet's safety and comfort are treated with the same level of care as my own.

Sitter Profile Image: Cecilia P.
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Cecilia P.
$60
total per visit
4.9 out of 5 stars
• 32 reviews
17 repeat clients
10 years of experience
Downtown, San Mateo, CA, 94401

“Cecilia is pretty fantastic! We have a very timid cat who took months to warm up to me. But apparently she had no trouble warming up to Cecilia! She was very well taken care of and we will inevitably rebook again with Cecilia!”

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John Z.
Sitter Profile Image: Sarah T.
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Sarah T.
$20
total per visit
5.0 out of 5 stars
• 3 reviews
1 year of experience
San Mateo, CA, 94402

“Sarah did an incredible job! My cats were taken care of to perfection.”

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Joshua M.
Sitter Profile Image: Kristin R.
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Kristin R.
$37
total per visit
5.0 out of 5 stars
• 44 reviews
11 repeat clients
35 years of experience
San Mateo, CA, 94403

“We couldn’t have asked for a better cat sitter! Kristin went above and beyond in every possible way. Communication was prompt, clear, and reassuring — we always knew how our cat was doing. She treated our cat with so much care and love, even bringing their own toys to keep her entertained. She also took plenty of pictures, which we truly appreciated But it didn’t stop there. They also helped bring in packages and even took the initiative to fix a couple of our household robots while we were away. It’s rare to find someone so thoughtful, capable, and genuinely caring. Highly recommend and would absolutely book again!”

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Mahmubul H.
Sitter Profile Image: Yujie & Yi H.
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Yujie & Yi H.
$27
total per visit
5.0 out of 5 stars
• 4 reviews
4 years of experience
San Mateo, CA, 94403

“Yujie took amazing care of my two 6-year old cats while I was away. Her energy is calming and my cats liked her right away from our initial meet and greet. They were very happy to have her come visit :). Yujie gave detailed written updates each day and was flexible with the timing of the drop in visits. Great communication and professional! She also sent so many cute pictures, a video, and played with my cats and spent time with them! I definitely recommend Yujie for drop in visits for cats!!”

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Katie L.
Sitter Profile Image: Stephanie C.
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Stephanie C.
$28
total per visit
5.0 out of 5 stars
• 13 reviews
2 repeat clients
5 years of experience
East San Mateo, San Mateo, CA, 94401

About: I grew up caring for a variety of animals, including dogs, cats, chickens, and hamsters, which helped me develop a strong sense of responsibility and love for animals. I’ve also cared for dogs for friends and family, handling walks, feeding, and keeping them active and engaged. I’m reliable, communicative, and treat every dog with the same care and attention as if they were my own. I work part-time, which gives me a lot of flexibility. I’m available for drop-ins, walks, and pet sitting, and I always make sure pets are happy, comfortable, and well cared for. I care for pets by taking them on safe walks, following their feeding routine, and spending time playing with them. I make sure they’re comfortable, getting enough exercise, and sticking to their normal routine so they feel happy and secure.

Sitter Profile Image: Joelle G.
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Joelle G.
$33
total per visit
20 years of experience
North Central, San Mateo, CA, 94401

About: I grew up with labs and lab mixes. I have trained dogs previously. I spent several years volunteering with Guide Dogs for the Blind. Animals have always been very comfortable with me. I am currently looking for work, so I have a flexible schedule. I am able to be available as needed. I understand people's lives are busy, so I try to be flexible for the dog/cat's needs. I respect their home. I treat their home as if it's my own. I respect their fur baby's space. I would never harm an animal, especially one that's part of the family.

Sitter Profile Image: Jennifer H.
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Jennifer H.
$37
total per visit
5.0 out of 5 stars
• 92 reviews
36 repeat clients
35 years of experience
San Mateo, CA, 94403

“Jennifer took such wonderful care of my cat, Ellie! I was nervous to leave Ellie alone for the first time since adopting her, and Jennifer did so much to reassure me through the process. It's clear that she gives her full attention to the pets that are in her care, and she has a very gentle, nurturing nature. I'm so grateful I found her, and that she made time for me and Ellie over the holidays!”

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Rachel W.
Sitter Profile Image: Marissa S.
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Marissa S.
$17
total per visit
20 years of experience
San Mateo, CA, 94401

About: I’ve been taking care of animals for 20+ years. I grew up with a cat and 2 dogs, rode horses, volunteered at animal shelters, and we currently have 2 tuxedo kitties. I have been volunteering with local animals shelters for the past 10+ years; mainly dogs, cats, and small animals. I usually opt to support pet care (feeding, kennel cleaning, walks) and recently I have been supporting surgeries (spays, neuter, etc). From all of my experiences, I’ve found that patience, respect, and kindess are the pillars to good interactions with animals. The most important thing to me will always be the well-being of your pet. Happy to help out fellow pet parents through Rover! Cheers, Marissa I’m currently between jobs (biotech in the bay) and am happy to add some structure to my days with pet care. I’m available weekdays for visits, walks, and care. Not able to do boarding or home sits at this time. I will respect your space as if it was my own; no shoes in the house, leave things cleaner than you found it, pet-safety conscientious (ex food risks). When visiting your pets they’ll have my undivided attention and you have my promise to thoroughly review any instructions; big or small.

Sitter Profile Image: Dayna A.
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Dayna A.
$32
total per visit
5.0 out of 5 stars
• 2 reviews
1 repeat client
20 years of experience
San Mateo, CA, 94401

About: My greatest concern when it comes to working with Rover.com is that you, your pet, and myself all have an awesome and positive relationship. If we aren't a good fit, then the money isn't worth it! I am a local artisan with a flexible schedule and experience pet sitting who finds it rewarding to care for animals while earning some extra income. Every pet deserve's loves and attention when their human family is away. That's why I only take care of one dog/cat/family at a time. This ensures that there's no scheduling difficulties and your furry friend is well cared for. I’m always excited to meet new friends so drop me a line if you need some time. Thanks for visiting my profile :) : Im a studio artist and work from home so I have plenty of time to help care for your fuzzy friends, whether its a drop in visit a walk or something else, I’d love to meet you and your pup :) I have a fenced yard a stay near the bay trail so getting outdoors is very easy. I prefer not to take clients dogs to dog parks for safety reasons but walks and attention are certainly part of the experience.

Sitter Profile Image: Yao "Eva" F.
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Yao "Eva" F.
$34
total per visit
5.0 out of 5 stars
• 5 reviews
3 repeat clients
15 years of experience
Burlingame, CA, 94010

About: I have been taking care of pets dogs and cats since I was a kid. I am absolutely love spending time with them and know how to take good care of your fur family members. I am a working professional have flexible working hours, spend time with dogs and cats during my working day is just a very nice break for me:) I am very respectful and clean. I will be focus on your pet and make sure the rest of your home will not be disturbed.

Sitter Profile Image: Lili Y.
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Lili Y.
$27
total per visit
8 years of experience
Hillsdale, San Mateo, CA, 94403

About: I share my home with three beloved cats—one is 5 years old, and two are 8. Caring for them has given me years of hands-on experience and a strong understanding of cats’ needs and personalities. I’m comfortable with feeding, litter box care, and playtime, and I know when to offer attention and when to give them space. While my feline family keeps me from having a dog of my own, I’m the person my friends turn to when they need someone to care for their dogs while they’re away. I’ve looked after a Labrador Retriever and a Shiba Inu, and I love getting to know each pet’s personality and routine. I’d love to make more furry friends and help your pets feel comfortable and cared for while you’re away! I’m working from home with flexible schedules. It’s easy to adapt my routine to visits. I can make plans as long as the appointments could be made in advance. I’m open to visits to client’s home for caring for cats/any dog breeds. I have socialized cats at home, dog friendly. So I’m open to small/medium dogs day care at my home. For large dogs, meet & greet is necessary as I can only accept well trained large dogs considering my cats at home. Please note that there’s a swimming pool at my house. I’m open to let dogs play in the pool as long as the dog know how to swim. Otherwise, I will keep them away from the backyard for safety concerns.

Sitter Profile Image: YUJIE N.
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YUJIE N.
$35
total per visit
5 years of experience
Sugerloaf, San Mateo, CA, 94403

About: As a devoted pet owner, I understand how important it is to find someone you can trust with your furry family members. I have two cats of my own who are incredibly close to me and are a big part of my daily life. They are friendly with both people and other pets, which has given me extensive experience understanding animal behavior and individual personalities. In addition to caring for my own cats, I regularly help friends by dog-sitting their dogs. I enjoy spending time with dogs of different sizes and temperaments, whether it's going for walks, playtime, or simply providing companionship. My friends often tell me that their dogs quickly warm up to me and are excited to see me again. I treat every pet as if they were my own—with patience, attention, affection, and care. My goal is to make sure your pet feels safe, comfortable, and loved while you're away, giving you peace of mind knowing they are in good hands. I work full-time from 10 to 6. I am available for morning walks, feeding, and check-ins before work, as well as evening walks, playtime. On weekends, I have a more flexible schedule and can dedicate additional time to dog walks, and companionship. I will provide pet care in my clients' homes, as I have two cats of my own and do not offer boarding services. When caring for pets, I focus on maintaining their normal routine so they feel comfortable and secure while their owners are away. I make sure pets are fed on schedule, have fresh water, receive plenty of exercise and playtime, and get the attention and affection they need. For dogs, this may include walks, outdoor time, and interactive play. For cats, I ensure litter boxes are kept clean and that they receive companionship and enrichment based on their personalities. I also respect my clients' homes and follow any specific instructions regarding pet care, medications, routines, or household preferences. I understand that every pet is unique, and I strive to provide reliable, loving care that helps both pets and owners feel at ease.

Sitter Profile Image: Simran K.
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Simran K.
$45
total per visit
5.0 out of 5 stars
• 8 reviews
1 repeat client
15 years of experience
North Central, San Mateo, CA, 94401

“Simran took such amazing care of our two pups while we were out of town! She provided updates every day while we were gone, we will definitely rebook her again 😊”

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Liz A.
Sitter Profile Image: Dylan W.
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Dylan W.
$39
total per visit
4.9 out of 5 stars
• 21 reviews
3 repeat clients
8 years of experience
San Mateo, CA, 94401

“We booked Dylan for drop in visit for a week while we are out of town. Our two cats seemed pretty comfortable with him. We were pleasantly surprised that shy one came out and was hanging around when he visites. He took a lot of photos of the cats each time he visited and followed the instructions we left for him. Overall we are happy with the service. The house was relatively clean when we got back. We did find out later that the cats threw up on their litter mat and we had to clean it up. It made the area smelly. If there is anything that I think Dylan could do better for his future clients, it would probably be noticing and helping with things such as opening the windows to let air out or cleaning up the pet mess. Although I didn't specifically leave instructions for him to open the window.”

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Wendy X.
Sitter Profile Image: Ying & Yuan D.
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Ying & Yuan D.
$27
total per visit
3 years of experience
Burlingame, CA, 94010

About: I have years of experience taking care of cats for friends when they travel. I love to play and cuddle with cats. I am good at connecting with cats and making them feel comfortable and happy. I look forward to meeting with your cute and furry friends! I currently work from home and have flexible schedule to go and visit your cats. I can accommodate sitting requests based on the needs of the cats. I would like to have a meet and greet with you and your cats before sitting to understand your home environment and needs. Happy to discuss any details in advance. I can also provide updates after each visit to keep you informed about your cats.

Sitter Profile Image: Camila B.
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Camila B.
$57
total per visit
5.0 out of 5 stars
• 8 reviews
20 years of experience
Beresford, Atherton, CA, 94403

About: Hey! my name Is Camila, I am from and Raised in the lovely Bay Area California. Somethings about myself: I love animals off all kinds, from Dogs, Cats, to Horses and Cows!, I’m Social, Kind, and love interacting with others! I am a music Artist and graduated in Music Production with a degree back in 2022. I also own my own costume business started back in 2015. My Experience with animals: I would love to consider myself Doctor DoLittle, I have spend most of my life around dogs and cats sharing my love with them. Ever since I was 5 years old my grandmother and I use to sit up to 8 dogs together in the house from small Teacup Yorkies to big Great Danes. I’ve had plenty of experience working inside other day care facilities, to even my own home daycare in the past. Around 2018 I took place in self training for dogs, such as positive reinforcement training to correcting behaviors, leash pulling and your typical fun tricks. I’ve also do have experience with cats! I love my fellow felines ! Please feel free to contact me! I would love to work and show you my skills as a sitter, walker, etc. I am self employed and own my home at home business. I work flexibility and am willing to take time away to work with my fellow clients and there fur babies. How I take care of my pets at home is by catering to them all the time. I personality love spoiling my dog and cat making sure they also live a happy life but always make sure to keep them in line with training so they don’t break habits. Keeping my animals healthy by their diet or exercise is also important + keeping their minds stimulated such as puzzles.

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The median cost per visit for cat sitting in San Mateo is $31

Cat parents share their Rover experiences - San Mateo

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5.0 out of 5 stars

Irina was fantastic with my two cats! She gave comprehensive updates and sent many pictures and videos, which really put my mind at ease. She even went above and beyond to check on them an extra evening when one of the cats was having tummy issues. It’s abundantly clear how much she cares about the little guys. Would highly recommend!

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Aurora I.
Drop-In Visits
5.0 out of 5 stars

Thanks for taking care of Sir Kibble and Theo! The pictures are great as always. Thanks especially for cleaning the water fountain.... It's been a while since we cleaned it haha.

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Derek H.
Drop-In Visits
5.0 out of 5 stars

Claudia was fantastic with Toto - she played with him while I was traveling every workday, she gave consistent and comprehensive updates, she clearly cared for his wellbeing, and was highly professional. I will definitely enjoy working with her again and recommend her to others

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Anastasia S.
Drop-In Visits
5.0 out of 5 stars

Heleen is our go-to person whenever we need someone we can trust to look after our boy. We have a very shy cat, but he feels completely comfortable with her. On top of that, Heleen is incredibly easy to communicate with, practical, and reliable. She gets things done!

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Melis G.
Drop-In Visits
5.0 out of 5 stars

Heng is always great with our kitty. We appreciate the detailed updates while we are away. Heng is very responsive and follows our care instructions. She is one of our go-to cat sitters currently. Thank you for always taking such good care of our cat!

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Gina M.
Drop-In Visits
5.0 out of 5 stars

Michelle is great with my large and nervous dog and gave my cat oral medications well. Hiring her again!

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Veronica T.
Drop-In Visits
5.0 out of 5 stars

Lizbeth took great care of my cat while I was gone for 10 days. She was consistent with her drop ins, sent lots of pictures, and kept me updated on anything important. I really appreciated that she checked in on very short notice when my litter robot threw a concerning error to make sure my cat was safe. I would highly recommend her if you're looking for a cat sitter!

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John L.
Drop-In Visits
5.0 out of 5 stars

Stephanie was amazing. She was caring and attentive and the kitties loved her. Had a great eye for detail and made sure we knew everything that occurred with many photos!

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Arami M.
Drop-In Visits
5.0 out of 5 stars

Clara asked a lot of thoughtful questions during our meet and greet and followed all instructions. She even cleaned! My shy cat, Kou exposed his tummy for Clara to pet on the third visit ^_^ I admire Clara’s professionalism too.

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Natalie P.
Drop-In Visits
5.0 out of 5 stars

Great to work with as usual. The cats love her and she takes such good care of everyone. I always feel as ease knowing Rylie is taking care of our kitties when we are away. ❤️🙏

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Hallsie P.
Drop-In Visits
5.0 out of 5 stars

Rachel took wonderful care of our cat while we were away for a recent trip. She was super communicative with thoughtful updates every day and lots of photos. It was reassuring while we were away. Our cat absolutely adores her. Highly recommended sitter! We will definitely book again soon.

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Dan T.
Drop-In Visits
5.0 out of 5 stars

Isabella took great care of my cats and was very communicative whenever there were any issues. She took the time to clean after them and send me cute pictures every time!

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Amit L.
Drop-In Visits
5.0 out of 5 stars

Olivia took excellent care of our two cats while we were away! She followed all the instructions we gave her, kept our place tidy, and made sure our cats had everything they needed. Would happily book again!

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Benjamin K.
Drop-In Visits
5.0 out of 5 stars

Rong did a great job taking care of my two cats! I found them pretty relaxed and in good mood when I’m back home. She is responsive and got things well taken care of. Will definitely reach out again. Thanks Rong!

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Crystal W.
Drop-In Visits
5.0 out of 5 stars

We’re a returning customer, and Xilin and Xiang did another great job taking care of Bobo! We really appreciated the detailed notes and photos after every visit. It gave us peace of mind knowing Bobo was well cared for. We’ll definitely book with them again!

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Gabriella L.
Drop-In Visits
5.0 out of 5 stars

Kristin took lovely photos and send us a video of our cat! She was responsive, friendly, and made an effort to make our cat feel happy and secure.

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Kelly
Drop-In Visits
5.0 out of 5 stars

Zarina was caring and very sweet to Wally! I had an excellent experience with her and would book again!

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Kathleen B.
Drop-In Visits
5.0 out of 5 stars

Ivana was great with my cats as usual, and sent some really adorable photos of them while I was away!

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Abhi R.
Drop-In Visits
5.0 out of 5 stars

Shelley is always so reliable! We’ve hired her many times before, so she knows the routine inside and out. Everything was completely hands off and stress free. We never have to worry about our cats when she’s taking care of them.

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Justin C.
Drop-In Visits
5.0 out of 5 stars

I felt very comfortable and reassured knowing that my two cats were being taken care of by Yamzel. I really appreciated how she went above and beyond to check in with me about any specific accommodations they needed and to clarify any instructions. She also provides so many check-in photos, which are wonderful to receive while you’re away on vacation and really give you peace of mind! I’ve booked her twice so far and will gladly continue using her in the future. Highly recommend Yamzel!

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Sierra D.
Drop-In Visits
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How to book cat sitting

  1. 1. Search

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Popular requests for cat sitting - San Mateo

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Sitters in San Mateo average 6
repeat cat sitting clients

FAQs for Cat Sitting - San Mateo

Frequently asked questions about Rover

The average cost of Cat Sitting in San Mateo on Rover is $32 per visit as of October 2026. Most bookings cost between $20 and $50 per visit. sitters set their own rates based on factors such as their experience, the length of care, the number of pets, and your pet’s specific needs. As long as your booking dates and pet profiles are accurate, the price shown before you confirm is the total, including any booking fee.

As of October 2026, there are 6,481 sitters on Rover offering Cat Sitting across San Mateo. Enter your ZIP code to see which available sitters are closest to your home.

Cat sitters on Rover care for your cats’ needs and can spend quality time with them, including activities like feeding, playing, and refreshing their water and litter boxes. Depending on your arrangement, you can schedule as many visits per day as your cat needs or find a sitter who can stay at your house overnight. Some sitters also board cats in their home.

House sitting can be ideal for cats who need socialization or care that lasts longer than a few hours. Your cat stays in their own home, on their own schedule, with care based on what you and your sitter agree on together.

Many pet parents provide a spare key or arrange a lockbox. You can also exchange keys during the Meet & Greet and show your walker how to use digital fobs or personalized codes. It helps to arrange access to your home, from spare keys to concierge introductions, before pet care begins.

If you live in an apartment or condo, don’t forget to discuss details like buzzer access, codes, or elevator etiquette. These details can help a pet sitter feel more comfortable going in and out of your building.

Every sitter on Rover is required to pass a background check before listing their services. This process confirms their identity and indicates they are not on the Department of Justice’s National Sex Offender Public Website or have any disqualifying offenses.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to 25,000 in eligible veterinary care. For more details, visit .

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes 24/7 customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement program for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the , which provides up to 25,000 in eligible veterinary care reimbursement.

A Meet & Greet is a casual meeting to vet potential sitters and communicate care needs for peace of mind before a booking begins. Only sitters who have never booked with you before can schedule a Meet & Greet on Rover; however, you are welcome to coordinate one in Rover messages with sitters you have previously booked. This can be helpful if you have a new pet or routine you want to go over with your sitter.

Meet & Greets can take place in person or virtually. If you are booking with a sitter for the first time, we recommend in-person Meet & Greets to get a clearer sense of how your sitter interacts with your pet or the new environment.

During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Meet & Greets are a great way to prepare your pet and sitter for longer stays or first-time bookings. Read our tips for your first .

Yes, you can find sitters who have experience with handling special pet needs in San Mateo. On Rover:

  • 84% of sitters can help with special care needs
  • 88% can help with giving oral medications or injections
  • 92% can help with daily exercise

You can also find pet sitters on Rover who accept only one pet at a time, which is ideal for anxious puppies, kittens, or senior pets who move at a gentler pace. Some sitters will also list availability for 24/7 care, also known as constant care, in their profiles.

Use the search filters to narrow down sitters whose specific experience or environment meets your pet's needs. When reaching out to your sitter, outline your pet's care routine and use the Meet & Greet to walk your sitter through your expectations.

sitters on Rover set their own , which you can find on their profile under their contact information. Sitters may set a same-day, one-, three-, or seven-day cancellation policy. Cancelling within your sitter’s cancellation policy qualifies you for a full refund.

Same-day cancellations for recurring services, which include walks, drop-ins, and day care, follow the full refund policy. Otherwise, for pet boarding and house sitting, if you cancel after 12 pm on the applicable cancellation deadline, you’ll receive a 50% refund for the first seven days of the booking and a 100% refund for any remaining days.

If your sitter needs to cancel within seven days of the booking's start date, then our reservation protection will kick in. This means you will get a full refund and our support team will work with you to find a replacement sitter.

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