Hi, I’m Brent Turner, Rover’s chief operating officer.
I know how important peace of mind is when you entrust others to care for a member of your family, which is why I’m proud to be part of the amazing team at Rover, working to build a safe platform for pet lovers through prevention, education, and support. I'm especially proud of the support our 24/7 Trust & Safety team provides in the rare instance that something doesn’t go as planned.
We don't just build and support the Rover platform—we're part of it too. Many employees are actively involved in the Rover community as pet sitters, dog walkers, and pet parents.
At Rover, our mission is to make sure everyone can experience the love of a pet in their lives. Read on to learn more about our commitment to safety, and please get in touch if you have feedback for us.
- Brent Turner
Rover by the numbers
Millionsof 5-star reviews from pet parents
Every 3 secondsa service is booked on Rover worldwide
Hundreds of thousandsof pet parents worldwide trust Rover
8 secondsis the average wait time to speak with our Trust & Safety team
Discover pet care you can trust
- All sitters and walkers must pass a background check and a safety quiz, and all profiles are reviewed to ensure they meet Rover’s high quality standards.
- No one knows your pet better than you do. Use our advanced search options to find the exact right care for your pet’s unique needs.
- Payments are cashless and encrypted to keep information secure. Credit card information is never shared between pet owners and pet care providers.
- Pet parents and sitters can set up a free in-person Meet & Greet to discuss expectations and make sure everyone gets along before booking.
We’re here when you need us—24/7
All stays and walks booked on Rover.com or the Rover app are backed by the Rover Guarantee, a program designed to assist pet owners in the rare instance where a booking doesn’t go as planned.Learn more
It doesn’t happen often, but if a sitter or walker needs to cancel at the last minute, we’ll help you find someone new and, if needed, help cover the cost difference.Learn more