Reservation protection

In the rare instance a sitter or dog walker needs to cancel at the last minute, we’ve got your back. Every booking made on the platform includes reservation protection. Here's what that means:

We’re here to help

You’ll be refunded the full amount of your cancelled booking if it was cancelled by your sitter or dog walker within seven days of the service start date (or within 14 days of the service start date for recognized holidays). If your cancelled booking was for training or grooming services, please contact Rover Support for assistance.

We’ll also give you a credit to put toward the cost of a replacement booking.

Has your sitter cancelled? Here’s what we can do

We’ve made it easy to find a great replacement. Open your conversation page and follow the prompts to easily connect with available sitters in your area.