Accessibility Statement for Rover.com

Introduction

Rover is committed to providing a top-notch online experience for our entire community - including users with sight, hearing, and other disabilities.

Conformance

Becoming and remaining accessible is a constant and ongoing process. Rover has committed to achieving and maintaining compliance with the Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0 AA).

As of January 12, 2021, Rover is substantially conformant with WCAG 2.0. Substantial conformance means that some parts of the content do not fully conform to the accessibility standard.

Here are some of the features we are addressing to make sure that our website is accessible to as many users as possible:

  • Site Structure: Titles, labels, and heading elements help users navigate our site.
  • Keyboard Access: Our content is intended to be fully accessible with a keyboard.
  • Text Equivalents: Alternative text for appropriate images and non-text visual elements.
  • Color Use: Text’s contrast with its background makes it legible for all users.

Assessment

Our website is designed and developed with the WCAG guidelines in mind. We test our website to ensure that it is usable by members with assistive devices. Assessment methods include:

  1. Internal assessment using automated tools and manual evaluation
  2. External audits provided by third-party experts
  3. Automated testing of new features on popular pages to guard against regression
  4. Feedback from users like you (see Feedback below!)

Known Issues

  1. Video playback: Where Rover provides video content, the default video player provided by our video host does not provide an audio-only track, and does not conform to WAI accessibility standards. We are actively looking for an alternative player which is conformant.
  2. Keyboard access: Not all pages are fully accessible to users who interact with the page using only a keyboard. We are actively remediating these issues, and intend to be fully keyboard-accessible on major pages by July 2021.
  3. Internet Explorer: The focus outline on some elements will not display correctly in Internet Explorer 11. We recommend using the most recent version of a browser such as Chrome, Firefox, or Edge.

Recommended Technology

Technological Specifications

Accessibility of our website relies on the following technologies for conformance to accessibility standards:

  1. HTML
  2. WAI-ARIA
  3. Javascript
  4. CSS

These technologies are required in order for our website to work correctly with the particular combination of web browser and any assistive applications or plugins installed on your device.

Browsers

We recommend using the latest version of Chrome, Firefox, or Safari.

Screenreaders

We recommend the following browser and screen reader pairings:

  1. Chrome and JAWS
  2. Firefox and NVDA
  3. Chrome and Talkback (for Android devices)
  4. Safari and VoiceOver (for iOS and macOS devices)

Feedback

If you have any questions or would like to report an issue relating to the accessibility of this website, please contact a11y@rover.com. This is not a customer support email. It is only monitored for questions relating to accessibility for users with disabilities. For customer support, please see the table below.

Further Assistance

If you have difficulty booking pet care or using our website because of a disability, please contact Customer Support:

LocationTelephone (toll-free)Email / Online Assistance
Canada 438-799-5595 Please contact us through our Help Center
France +33 805 11 87 47 aide-fr@rover.com
Germany +49 (0)3 05 68 37 201 hilfe-de@rover.com
Italy +39 800 729 030 aiuto-it@rover.com
Netherlands +31 20 262 2332 hulp-nl@rover.com
Norway +47 800 69 377 hjelp-no@rover.com
Spain +34 910 78 07 83 ayuda-es@rover.com
Sweden +46 8 580 970 94 hjalp-se@rover.com
United Kingdom +44-8082-812524 support-uk@rover.com
United States 888-453-7889 Please contact us through our Help Center