Cat Sitting in Woodhaven

Book a cat sitter to stop by your home to feed and play with your cat.

End
Search

Every sitter passes an enhanced background check. Learn about RoverProtect

Top rated Woodhaven cat sitters

Prices are estimates per visit. Pricing may vary based on your search. A booking fee of 11% and taxes will apply.

1 / 1
Sitter Profile Image: Kaylee B.
Verified Enhanced Background Check
Kaylee B.
from
$18
per visit
5.0 out of 5 stars
10 reviews
30 years of experience
Glendale, Queens, NY, 11385

About: What sets me apart is the level of care and intuition I bring to every animal I work with. I’m not just a sitter—I genuinely understand dogs on a deeper level. I’ve helped deliver puppies, cared for senior dogs with patience and attention to their changing needs, and I have hands-on experience rehabilitating abused and neglected animals. That means I’m calm, observant, and able to read behavior quickly—whether it’s a nervous rescue or an energetic puppy still learning boundaries. I’m especially comfortable with puppies (potty training, basic commands, structure) and senior dogs who need a slower pace, medication, or extra comfort. I also naturally go above and beyond—whether that’s making sure routines are followed closely, giving extra affection, or keeping a close eye on subtle changes in behavior or health. Outside of sitting, caring for animals is just part of who I am. I regularly feed and look out for stray animals, and I treat every dog like they’re my own. Your pet won’t just be watched—they’ll be understood, protected, and genuinely cared for. As an only child, I’ve always found a deep sense of comfort and connection in caring for dogs. Being able to meet their needs, earn their trust, and give them love brings me a genuine sense of purpose and fulfillment. It’s something that feels natural to me, and it’s a big part of why I’m so dedicated to the care I provide. I have a large, fully fenced yard with low grass, which creates a safe and comfortable space for dogs to walk, play, run, and enjoy plenty of outdoor time.

Sitter Profile Image: Katherine G.
Verified Enhanced Background Check
Katherine G.
from
$20
per visit
10 years of experience
Glendale, Woodhaven, NY, 11421

About: I’ve been around all types of dogs and taking care of dogs since I was 12 years old. Neighbors , family , and friends have relied on me to take care of their sweet best friends and babies. I had my own best-friend who was a Dacshound , who I adored and loved , sadly he passed on June 30th , 2022. I loved him with all of my being. I love all animals , big and small , and treat all animals with respect, patience , and love. I am capable of doing anything in the afternoon after 12 and nights like 7pm. I love dogs and once you become a client of mine, we can figure out a schedule that works best for the both of us. If I was to take care of your companions at your home , I would follow all the rules you have for your dogs! I would feed them the way you like them to be fed and at the time you recommend to feed them, I would play with them , clean after them as need be and wouldn’t scold them for little things that really dogs can’t control haha. I would take care of them just as if they were my own ! Lots of love and affection. I am able to take care of dogs who aren’t so friendly also. I’ve had experience in walking a dog who wasn’t so friendly , but after some time , he learned to trust me and I learned how to get him ready for a walk without getting bit haha. I am capable of putting your dog in a crate if need be . Giving certain medicines your dog may need, like the ones that you have to hide in their food. Im not afraid to do any oral medicine only if the dog is comfortable allowing me to administer.

Sitter Profile Image: Gabrielle R.
Verified Enhanced Background Check
Gabrielle R.
from
$20
per visit
5.0 out of 5 stars
1 review
10 years of experience
East Brooklyn, Brooklyn, NY, 11208

About: I’ve been around dogs for years from big to small young to old. I love getting to know each one separately to ensure that I provide them with their specific needs. I’m available throughout the week as well as weekends. I have a flexible schedule. I have my own transportation so I’m able to travel around. I have a nice sized fenced yard. I also have well sized apartment for fur animals to move around. I can crate your dog if needed. I can accommodate to whatever it is most comfortable for parent and fur baby to ensure that they are in the best hands.

Sitter Profile Image: Rafael D.
Verified Enhanced Background Check
Rafael D.
from
$30
per visit
15 years of experience
Queens, NY, 11421

About: More than just a sitter, I am your pet’s official companion, dedicated to giving them love, attention, play, and well-being every day in a reliable way. My time is dedicated to caring for, accompanying, and playing with your puppies. I offer a flexible schedule to look after them and give them playtime whenever they need it. I provide attentive and personalized care for your pets in your home, ensuring their comfort, feeding, hygiene, play, affection, and safety, while adapting to their daily routines and needs.

Sitter Profile Image: Jen W.
Verified Enhanced Background Check
Jen W.
from
$30
per visit
5.0 out of 5 stars
8 reviews
2 repeat clients
5 years of experience
Ozone Park, NY, 11416

About: I volunteer at Bobbi and the Strays animal shelter for the last couple of months. I love dogs and had my own until he passed. I am self employed so I dictate my own schedule, I have a backyard and a car to take your dog to the park (if you'd like!). I work for myself so lots of free time! Honestly, I work an average of 2-5 hours a day and can give your pet lots of play and care time. I live in my own place with a balcony and backyard! I'm not worried about your pet having the space they'll need with me, my apartment has two bedrooms.

Sitter Profile Image: Gabriella L.
Verified Enhanced Background Check
Gabriella L.
from
$17
per visit
5.0 out of 5 stars
2 reviews
1 repeat client
7 years of experience
Queens, NY, 11417

About: Animal care is my biggest passion. I’ve recently graduated college with a degree in biology, where I often volunteered at shelters for animal care experience. I’ve taken care of cats, dogs, and even birds and turtles for as long as I can remember. My friends and family know they can rely on me when away for vacation to drop in and play with their pets, keep their pets company, and walk and feed their pets. I don’t think I’ve ever met a pet that doesn’t like me! So I’m so excited to help those in my community with animal care. I work on call only part time, so I’m available most hours of the week and some weekends. I would prefer early mornings or evenings, but I am ready for anything! In my clients home the first thing I do, in the case of a dog, is take them for a walk as it might’ve been hours since they’ve last been out. Sometimes I will let them in the yard if it is late at night, but I find longer walks will use up all their energy so they can nap well until the next time I pop in. Then it’s time for food and water refill, which if they’re reluctant to eat, I will wait with them to make sure they at least eat some. Then it’s play time/enrichment time where I try to get the last of their energy out. If I’m watching cats, I’ll feed them first and as they eat is my time to clean out the litter box. Cats also need tons of play time, so after they eat I’ll find any toys to keep them entertained for my time there. The hardest part for me is leaving them!

Sitter Profile Image: Cailey L.
Verified Enhanced Background Check
Cailey L.
Star Sitter
from
$25
per visit
5.0 out of 5 stars
23 reviews
10 repeat clients
38 years of experience
Queens, NY, 11385

Thank you so much for taking such good care of my little guy!

Profile image
Sophia G.
Sitter Profile Image: Yenin C.
Yenin C.
from
$18
per visit
10 years of experience
Woodhaven, NY, 11421

About: I’m an animal lover and experienced cat caretaker with over 10 years of hands-on experience raising two wonderful cats. I’m attentive, patient, and committed to making pets feel safe, comfortable, and loved while their families are away. I communicate clearly, stay organized, and treat every home and pet with the same care I give my own. I can always accommodate your lovely pet into my schedule, the only thing I ask is at least 2 days notice to organize my schedule Whether be it a shy pet or an outgoing and friendly one, I keep an eye out for what may trigger them and act cautiously to avoid any accidents or misshaps

Sitter Profile Image: Rachel G.
Verified Background Check
Rachel G.
from
$25
per visit
5.0 out of 5 stars
46 reviews
22 repeat clients
15 years of experience
Brooklyn, NY, 11207

About: I have worked for over 10 years part-time for companies dog walking/pet sitting , 2 for which were in NYC. I am a true animal lover at heart and believe with a passion in treating others pets as my own! Pets are family in my eyes , they should be happy to see whomever cares for them and enjoy their time with their sitter or walker. I have walked and cared for All breeds from Great Danes to Chihuahuas as well as cats and birds. Ive owned 3 dogs Rockz is a very sweet dog loves to cuddle and play . I work from home so pups will be supervised the whole time. We go for 3 walks a day minimum around neighborhood for boarding/day care. i have a beautiful back yard space with grass and trees that is perfect for pups to play . I Do own a car so i am able to drive as far as Greenpoint or Williamsburg for dog walking visits/ drop offs or pick ups (additional fee) . I Also use the car to take trips the park or the beach with the pups with owners permission. I have special experience administering medications for pets and over 15 years experience with bully breeds in particular. Feel free to message me with any questions , Hope to hear from you! We do breakfast and morning walks around 9-10 am it can be done earlier if needed then a late afternoon walk and evening walk . the back yard access is always open as weather permits Trust is key . I like to keep to the owners updated as much as possible . since routine is import for pups to have. I like the pups i watch to have fun and enjoy their time with me . lots of affection if they like . I perfer to have meet & greets before the pups will stay overnight . day care or a walk is normally ok with 24 hour notice

Sitter Profile Image: Deanna C.
Verified Enhanced Background Check
Deanna C.
from
$25
per visit
4.9 out of 5 stars
37 reviews
14 repeat clients
10 years of experience
Glendale, Glendale, NY, 11385

We are so grateful to Deanna for coming by to make sure our cats were taken care of every day while we were away. We would certainly book her again.

Profile image
Chris C.
Sitter Profile Image: Omolayo A.
Verified Enhanced Background Check
Omolayo A.
Star Sitter
from
$24
per visit
5.0 out of 5 stars
30 reviews
11 repeat clients
4 years of experience
Bushwick, Brooklyn, NY, 11221

Omolayo took amazing care of our two cats while we were on vacation. She was consistent, dependable and extremely responsive. She gave me the peace of mind I needed. I knew my cats were in great hands with her. I highly recommend her as a sitter! I will be contacting her again the next time I am out of town. Thank you so much!

Profile image
Hailin L.
Sitter Profile Image: Laura M.
Verified Enhanced Background Check
Laura M.
Star Sitter
from
$25
per visit
5.0 out of 5 stars
644 reviews
128 repeat clients
40 years of experience
Forest Hills, Forest Hills, NY, 11375

Laura was very attentive and communicated well with us the whole time. She tried her best to engage with our kitty even though he’s shy, and always updated us with a well-detailed rover card after each visit.

Profile image
Grant U.
Sitter Profile Image: Jasmine A.
Verified Enhanced Background Check
Jasmine A.
from
$20
per visit
4.7 out of 5 stars
15 reviews
11 repeat clients
16 years of experience
Queens, NY, 11375

Jasmine was such an energetic and patient sitter! I needed to find a sitter last minute for a weekend getaway and Jasmine was prepared to be flexible as well as thorough. Luna 🌑 is a shy kitty and he needs lots of patience and good energy, which Jasmine easily demonstrated early on! I also appreciated how communicative she was and how understanding she came off. Luna and I are so grateful for your love and care! 🩶

Profile image
Jessica P.
Sitter Profile Image: Mandel B.
Verified Enhanced Background Check
Mandel B.
Star Sitter
from
$30
per visit
5.0 out of 5 stars
193 reviews
69 repeat clients
9 years of experience
Woodhaven-Richmond Hill, South Richmond Hill, NY, 11419

Mandel was very communicative, timely, and took excellent care of our pups while we were gone. I will definitely be utilizing his services again in the future!

Profile image
Brian H.
Sitter Profile Image: Arianna V.
Verified Enhanced Background Check
Arianna V.
Star Sitter
from
$20
per visit
5.0 out of 5 stars
43 reviews
7 repeat clients
10 years of experience
New York, NY, 11208

Arianna was a great caretaker for Benny and Su. She was flexible with scheduling and worked around our vacation plans. Thank you for watching our cats, Benny and Su and us appreciate it!

Profile image
Mark C.
Sitter Profile Image: Regina K.
Verified Enhanced Background Check
Regina K.
from
$20
per visit
5.0 out of 5 stars
3 reviews
1 repeat client
5 years of experience
Queens, NY, 11419

I recently had the pleasure of hiring Regina K. as a pet sitter for my cat, Layla, while I was on vacation, and I couldn’t be happier with the care she provided. Regina followed all of the instructions I left for her perfectly and took great care of Layla during each home visit. She was very nice and pleasant to communicate with, which made me feel at ease while I was away. Regina made sure Layla had her treats, wet food, and fresh water, cleaned the litter box thoroughly, and even spent time playing with her—something that meant a lot to me. It was clear that she genuinely cared about Layla’s well-being and comfort. I really appreciate Regina’s help and would absolutely recommend her to anyone looking for a reliable, kind, and attentive pet sitter. Thank you, Regina!

Profile image
Josue D.
Sitter Profile Image: Rosandy & Edward P.
Verified Enhanced Background Check
Rosandy & Edward P.
from
$25
per visit
5.0 out of 5 stars
1 review
12 years of experience
Woodhaven-Richmond Hill, Woodhaven, NY, 11421

About: Im reliable, communicative and caring! I try my best to accommodate every owner as a pet owner myself. I have had dogs, cats and even reptiles. I work from 8-4PM and my husband who will be assisting me works from home. Located in Woodhaven Queens I work Monday through Friday from 8-4PM. My husband works from home and helps me if I ever need anything. I’m available up to 3 times per day and can adjust based on preference. For in home visits I can check in every 6-8 hours for any owners traveling. I include pictures, videos , and updates to share all the details of our visit. I’m very easy to communicate with and am willing to adjust to your needs and expectations!

Sitter Profile Image: Judy S.
Verified Enhanced Background Check
Judy S.
from
$30
per visit
5.0 out of 5 stars
11 reviews
2 repeat clients
15 years of experience
Woodhaven-Richmond Hill, woodhaven, NY, 11421

About: I am a pet rescue expert who has always had a soft spot for animals.I've volunteered for numerous animal shelters and fostered for rescue groups. My love for animals started at a young age where I found myself aiding neglected animals of all types. I've saved dogs, cats, birds, reptiles, roadants, you name it! I quickly became the “go-to” girl for animals in need. Needless to say, your pet will be in great hands as I take my responsibility of any animal serious. I am experienced with all breeds and sizes. I have a big boy of my own. A 90 lb Blue Nose Pitbull named Prince. Last fun fact - i've created a show around my love for animals and would be happy to share it with you :) I currently work from home and can take breaks during the day to walk your pet or do pop in visits. I'm also free during the evenings and weekends to sit. I will Follow a Schedule and pet proof the home. While chewing on toys or bones, your pet will be monitored. I can also distribute medicine as needed (experienced). I'm also knowledgable of poisonous foods and will watch your pet as my own.

Sitter Profile Image: Erik G.
Verified Enhanced Background Check
Erik G.
Star Sitter
from
$15
per visit
5.0 out of 5 stars
23 reviews
15 repeat clients
7 years of experience
Ridgewood, Ridgewood, NY, 11385

About: Hi, my name is Erik! I have worked for local businesses (As well as Wag so I have a bit of app experience too) walking, training, boarding, and sitting dogs for a little over 7 years now. I love animals, being outside, and meeting new pups. Located in Bushwick, I'm a quick bike ride away from Williamsburg, Bed Stuy, Ridgewood, etc. I have no problem taking the train to further neighborhoods as well. I've lived in New York for a 11 years now so navigating around the city is no issue. I was raised in a animal loving house and couldn't be happier working with the them. I'm a jack of all trades and a big worker. I love the freedom of setting my own schedule and being outside getting my steps in. I get down to their level and let them inspect/smell me. I tend to pass the sniff test. I don't mind taking the time to wait until the pup is comfortable before going on our walk.

Sitter Profile Image: Kate F.
Verified Enhanced Background Check
Kate F.
Star Sitter
from
$24
per visit
5.0 out of 5 stars
79 reviews
23 repeat clients
15 years of experience
Bushwick, Brooklyn, NY, 11221

We are so lucky to have found Kate! With my shy, senior cats, she was patient, attentive, and warm. And very communicative - tons of photos and updates - while I was away on a work trip; helped put me at ease knowing they were being cared for and she was paying attention to all the little details that matter so much in a senior cat home. We hope Kate will continue to visit with us!

Profile image
Jojo F.
1 / 1
View more sitters

Over 25
pet parents in Woodhaven have booked cat sitting

Woodhaven cat parents share their Rover experiences

1 / 1
5.0 out of 5 stars

adeline hopped in for us very last minute, we were so busy preparing for our wedding out of state and forgot to book a car sitter!! we appreciate her so much and would love to book again in the future!

Profile image
Ambur G.
Drop-In Visits
5.0 out of 5 stars

Emily took great care of our cat and was communicative sending multiple photos and videos at each visit. Our cat is very shy and fearful but took a quick liking towards her! Would recommend :)

Profile image
Farizah R.
Drop-In Visits
5.0 out of 5 stars

Kelsy did an amazing job caring for my two babies. My shy girl was not so shy with her which made it even better. I will surely book with her again

Profile image
Catalina D.
Drop-In Visits
5.0 out of 5 stars

Great experience working with Melanie and Veronica V! Super communicative and I could tell our cat felt very comfortable with them!!

Profile image
Matthew Y.
Drop-In Visits
5.0 out of 5 stars

Another fantastic set of visits with Mark! All three of our cats love him and he goes above and beyond to make them feel comfortable while we’re away. My wife and I look forward to his messages, photos, and videos - they add so much joy and comfort to our trips!

Profile image
Heather L.
Drop-In Visits
5.0 out of 5 stars

Laura is very attentive and took great care of my cat, Bunny! Bunny had some mild diarrhea right before we left for our trip, but thanks to Laura’s attentive care, she was back to her healthy self in no time. She also kept me updated and took lots of pics which I really appreciated. Thank you!! ❤️❤️❤️

Profile image
Vicky W.
Drop-In Visits
5.0 out of 5 stars

We’ve used Catalina many times to drop in and take care of our 2 kitties. They both love her and she takes very good care of them and follows all their instructions so we always trust they are in good hands when we are away!

Profile image
Ashley G.
Drop-In Visits
5.0 out of 5 stars

Betty is a lifesaver! She was able to fulfill a very last minute request when my flight plans changed. Thank you again!!

Profile image
Samantha O.
Drop-In Visits
5.0 out of 5 stars

Katie made sure our little guys got tons of playtime, snuggles, and care while we were away and sent so many sweet pictures with her updates. Above and beyond!

Profile image
Grace L.
Drop-In Visits
5.0 out of 5 stars

Emily took such wonderful care of my cats, Tigerlily and Dante, and we are all very grateful for her. This was our first time leaving our cats behind. We were nervous but Emily made the whole experience completely stress-free with her kindness, consistent updates, and genuine love for animals. Tigerlily is usually pretty shy, and Dante loves attention, but somehow Emily made both of them feel so comfortable and cared for. She sent sweet photos and messages that really reassured me they were happy, and getting lots of love while we were away. When we came home, both cats were relaxed and had clearly enjoyed their time with her. It’s obvious that Emily genuinely cares about the animals she watches, and that kind of trust and warmth means everything. I would absolutely recommend her to anyone looking for a caring, reliable, and thoughtful cat sitter. Five stars without hesitation!

Profile image
Isamar P.
Drop-In Visits
5.0 out of 5 stars

This is our second time hiring Tedy to watch after our cat Baloo, and we couldn’t be happier! Shes so kind, incredibly communicative and has a natural gift with animals. We felt so assured our entire trip abroad that Baloo was in the best hands. Thank you!

Profile image
Francesca T.
Drop-In Visits
5.0 out of 5 stars

Sarah takes such good care of my cat when I’m away! Really appreciate the updates, photos, and knowing he is in good hands.

Profile image
caitlin s.
Drop-In Visits
5.0 out of 5 stars

Angela was great! She followed instructions and made sure my cats were cared for while we were gone for the week. I truly appreciate her help. I will never hesitate to hire her again!

Profile image
Lauren E.
Drop-In Visits
5.0 out of 5 stars

Melanie was able to get my shy grump of a cat to be brave and friendly! I was in awe. Great to work with and I trusted her with Sam completely!

Profile image
Mary L.
Drop-In Visits
5.0 out of 5 stars

Arli was great with my kitty Link! He seemed to have a great time with her, and she even gave him some bird TV time which he loved :) would definitely recommend and book again!

Profile image
Daniela M.
Drop-In Visits
5.0 out of 5 stars

The only person I trust with my fur babies! Thanks for always taking such good care of them and keeping me updated while I’m away.

Profile image
Bridget M.
Drop-In Visits
5.0 out of 5 stars

Highly recommend Meg!! She followed my instructions perfectly, was great at communicating and took great pictures so I knew my cats were in safe hands. My shy cat even came out to say hello which speaks volumes!! Came home to two happy cats, will definitely work with her again :)

Profile image
Kate F.
Drop-In Visits
5.0 out of 5 stars

Michela was great with my cat while I was on vacation, and made sure she was well taken care of. I appreciated all of the pictures and updates, and she even went beyond and made sure my mail and packages were brought in each day.

Profile image
Marie B.
Drop-In Visits
5.0 out of 5 stars

Siyu was great! Very easy to work with and she was very communicative and sent pics everyday. I was able to relax on my vacation seeing Cheddar being so well taken care of. Thank you!!

Profile image
Mike C.
Drop-In Visits
5.0 out of 5 stars

Brae is the best. This was my second time asking her to pet-sit my cat and she did amazing. She took a really good care of my cat, sent me daily updates with cute pictures, and most of all she was so gentle and sweet with my cat. Brae is very responsive, responsible, as well as very pleasant. Highly recommend. Thank you again, Brae!

Profile image
Natsumi M.
Drop-In Visits
1 / 1
Find pet care near you

How Rover works

  1. 1. Search

    Read verified reviews by cat parents like you and choose a sitter who’s a great match for you and your cat
  2. 2. Meet & Greet

    Meet either virtually or in-person with a sitter to discuss the level of care needed for your cat while you’re away
  3. 3. Book & Pay

    All payments are processed through Rover’s secured platform and your booking is backed by 24/7 support. It’s that easy!

The median cost per night for cat sitting in Woodhaven is $25

Why Choose Rover?

  • Cashless payments

    Book and pay through Rover’s secured platform—no cash or checks required.

  • Reservation protection

    It doesn’t happen often, but if your cat sitter has to cancel, we’ll work with you to find a new sitter.

  • World-class support

    We’re friendly, knowledgable, and total cat fanatics. You can get in touch with us anytime.

Sitters in Woodhaven average 7
repeat cat sitting clients

Cat Sitting FAQs

Frequently asked questions about Rover

Cat sitters on Rover are free to set their rates. The median cost to hire a cat sitter in Woodhaven on Rover as of Jun 2026 was about $25 per night, after factoring in Rover’s service fees. A cat sitter’s rate may also change as you customize your booking to fit your and your cat’s needs.

If you’re searching for a Woodhaven cat sitter for the first time, visit the cat sitter’s profile and select the Contact button.

If you have an active request or have booked a service with a cat sitter before, learn more about how to do this in the Rover app or on your computer.

As of Jun 2026, there are 7,108 cat sitters in Woodhaven. You can filter, sort, expand your radius, read reviews, and compare pricing to find the perfect cat sitter near you. As a reminder, cat sitters joining Rover must pass a background check for you and your cat’s safety.

Rover makes it easy to reach out to multiple cat sitters about your booking. Typically, 87% of Woodhaven cat sitters respond in under an hour.

Cat sitters in Woodhaven have an average of 13 years of experience. Cat sitters with repeat customers have an average of 7 repeat clients. Experience can vary from cat sitter to cat sitter, but you can view reviews, years of experience, and number of repeat clients when you compare cat sitters in Woodhaven.

Do you simply need someone to stop by and play, feed, and scoop? Woodhaven cat sitters are happy to take care of your cat while you’re at work, on vacation, or unavailable for the day, even if all you need is a quick drop-in! Your cat sitter will stop by to feed, play with, and snuggle your cat as many times a day as you like. And the best part? Your cat gets to stay on their home turf.

There are 7,108 cat sitters in Woodhaven on Rover, so you’re sure to find the perfect match for your cat! In Woodhaven, 96% of cat sitters offer daily exercise, 92% offer medication administration, and 87% have experience with senior cats and cats with special needs. We know each cat is unique and may have specific care instructions. You can filter, sort, expand your radius, read reviews, and compare pricing to find the perfect cat sitter near you. As a reminder, cat sitters joining Rover must pass a background check for you and your cat’s safety.

Yes! Cat sitters joining Rover must pass a background check before offering their services. You can also easily keep in touch with your cat sitter through messages on Rover for delightful photo updates. The Rover team is available 24/7, and your cat sitter has access to advice from qualified veterinary professionals. In the rare event of any issues during a booking, rest easy knowing your cat is covered by the Rover Guarantee reimbursement program for eligible veterinary care.

Note: If your cat sitter requested to cancel this booking, then they need to cancel from their account. Please contact them via Rover Messages.

We get it—sometimes plans change and you may need to cancel your cat sitting service. You can cancel an upcoming booking directly from the Rover app or your computer, in accordance with your cat sitter’s cancellation policy.