Pet Sitting Kingston upon Thames

Book a trusted pet sitter to care for your pets either at your home or theirs, providing loving attention and care until you return.

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Over 445
pet owners in Kingston upon Thames have booked pet sitting

Kingston upon Thames, Find top-rated pet sitting

Prices are estimates per visit for 1 dog. Pricing may vary based on your search and includes a booking fee of 15%.

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Sitter Profile Image: Karina L.
Identity Verified
Karina L.
£15
total per visit
5.0 out of 5 stars
12 reviews
6 repeat pet owners
15 years of experience
Kingston, KT1

About: I have a 4 year old Italian Spinone Truffle, 12 year old main coon cat Boris and 2 Rabbits. I regularly look after pets for friends and family and also host pets in our house which has a secluded garden. I take dogs on long walks in local parks mornings and afternoons I am currently working part time. I take dogs on long walks in local parks mornings and afternoons. I do let dogs off the lead if they have a good recall and with owners consent. My family house has a well fenced off secluded garden and numerous parks nearby for dog walks. I can look after pets at our house or visit them at yours.

Sitter Profile Image: Pippa W.
Identity Verified
Pippa W.
£8
total per visit
16 years of experience
Teddington, TW11

About: I’ve grown up with an English Springer Spaniel and been around dogs my whole life. Looking to use my spare time taking good care of furry pets and get fresh air in the nearby Bushy and Richmond parks. I’m currently working from home writing up my PhD thesis so would love the opportunity to walk dogs and dog sit. Available to walk your lovely dog on weekends and weekday evenings currently. I am very friendly and good with animals, currently living in a flat so available to care for pets in the owners home and / or walk in the nearby parks.

Sitter Profile Image: Elena K.
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Elena K.
Star Sitter
£17
total per visit
5.0 out of 5 stars
20 reviews
5 repeat pet owners
17 years of experience
KT2, Kingston Upon Thames, KT2

About: Me and my partner Carlo have loved and looked after pets from a young age. I work from home, so I’m around throughout the day and can easily follow your pet’s usual routine, including walks, playtime, and feeding schedules. Keeping pets comfortable and sticking to the routines they’re used to is really important to me. I love looking after both cats and dogs and providing a safe, calm space where they can relax while you’re away. I always aim to make pets feel at home and give them plenty of attention, care, and affection so their stay feels like a little holiday. I’ve had experience caring for both cats and dogs through having my own pets and looking after those of friends and family. I also cared for my senior cat for many years, so I’m very familiar with understanding cats’ individual personalities and needs. I’m calm, attentive, and always focused on making sure every pet feels safe, comfortable, and well looked after. I work from home and have flexible schedule that allows me to give regular walks and spend time with your pets throughout the day. I also live near good walking spots for dogs with plenty of space to run around I am happy to cuddle your pets, play with toys, give walks in the park near my home and provide any care necessary to the pet.

Sitter Profile Image: Faye D.
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Faye D.
£20
total per visit
5.0 out of 5 stars
3 reviews
2 repeat pet owners
10 years of experience
Kingston upon Thames, KT2

Faye was perfect. Our Bella loves her.

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Louise V.
Sitter Profile Image: Gabriela K.
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Gabriela K.
Star Sitter
£14
total per visit
5.0 out of 5 stars
23 reviews
8 repeat pet owners
10 years of experience
Kingston upon Thames, KT2

Gabriella done drop in visits twice a day for my French bulldog chance and would highly recommend her to anyone and would have her back again. She kept in contact with me the whole time sending me pictures f chance and updates even got a cute valentines picture from her off him. Lovely women and will always book with her again when needed to. Thank you so much your the best xx

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Sophie B.
Sitter Profile Image: winnie S.
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winnie S.
£10
total per visit
6 years of experience
london, KT1

About: I’ve been caring for dogs for around six years. My aunt has two rescue dogs, and I’ve been helping to look after them since they came into her life. I regularly help with feeding, walking and caring for them, including cleaning up after them on walks. I also often help my neighbours by walking their dogs, so I’ve had experience with dogs with different personalities and routines. I really enjoy spending time with dogs and I’m patient, responsible and attentive to their needs. When I’m walking a dog, I always make their safety and comfort a priority, while making sure they have a fun and enjoyable walk. I’m also happy to clean up after them! I’ll treat your dog with the same care and attention I would give to my own. 🐶 I’m currently a university student, so my schedule is fairly flexible. I’m usually available for dog walking during the week and at weekends, and I’m happy to arrange a time that works best for you and your dog. I’ve loved dogs since I was a child and genuinely enjoy spending time with them and playing with them. I always make your dog’s safety and comfort my priority. I have several years of experience caring for dogs and walking dogs for family and neighbours. I’m patient, responsible and will carefully follow your instructions and your dog’s usual routine.

Sitter Profile Image: Joana A.
Identity Verified
Joana A.
£18
total per visit
5.0 out of 5 stars
82 reviews
29 repeat pet owners
15 years of experience
KINGSTON UPON THAMES, KT1

Joana looked after Selva and Keira for a second time. The cats were very happy. Wonderful Joana is very reliable and caring and kept in touch with us so we had no worries about our pets at all and could really enjoy our trip. Thank you so much

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Fiona B.
Sitter Profile Image: Rafael d.
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Rafael d.
£12
total per visit
10 years of experience
Kingston upon Thames, KT1

About: I shared my life with a German Shepherd for 15 years, so I've been through every stage of dog ownership — boisterous puppy energy, the steady adult years, and the slower, more careful pace that comes with senior care. That gives me a real feel for adjusting a walk or visit to what a dog actually needs that day, rather than a one-size-fits-all approach. I've also always gotten on easily with friends' and relatives' dogs of all breeds and temperaments, so I'm comfortable reading a dog I've just met and adapting to their personality quickly. What sets me apart is patience and attentiveness — I'm not rushing through a walk or visit, I'm genuinely paying attention to your dog's mood, energy, and comfort the whole time. My work involves shift patterns rather than a fixed 9-to-5, which actually works in your dog's favour — I have varied windows throughout the day and week to fit in walks and drop-in visits, including times a standard office schedule wouldn't allow. Since I offer walks and drop-in visits, I'm coming into your home to care for your dog rather than the other way round. I always confirm entry details, feeding instructions, and any house rules with you in advance, and I follow your dog's routine exactly as you've set it out — same food, same schedule, same walking route if that matters to them. I keep an eye on the home while I'm there (doors locked, nothing left out of place) and I'll message you with an update or photo after each visit so you always know your dog was safe, walked, and happy.

Sitter Profile Image: Samantha J.
Identity Verified
Samantha J.
Star Sitter
£16
total per visit
5.0 out of 5 stars
19 reviews
5 repeat pet owners
20 years of experience
Surbiton, KT6

Samantha was so great with Bailey! Such a doll and sent me updates with pictures of him while I was traveling and my husband was at work. Really appreciate her efforts and patience with him. He had a lovely walk and really took to Sam well. Thank you so much for taking care of our boy!

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Darlene Marisol R.
Sitter Profile Image: Dominika V.
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Dominika V.
Star Sitter
£14
total per visit
5.0 out of 5 stars
40 reviews
14 repeat pet owners
16 years of experience
Kingston upon Thames, KT1

You can tell Dominika has a lot of experience with dogs! She got on with Millie straight away and kept her happy and entertained while we were out for the evening :)

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Desi M.
Sitter Profile Image: Xiaoqi Y.
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Xiaoqi Y.
£13
total per visit
2 years of experience
London, KT1

About: I have two years of experience caring for pets and genuinely enjoy spending time with animals. I am patient, responsible and attentive to each pet’s individual personality and needs. I’m happy to help with walks, feeding, playtime and companionship, and I will always follow the owner’s instructions carefully to make sure their pet feels safe, comfortable and loved. I work Monday to Friday from 10am to 5pm, but I work from home most of the time, which gives me flexibility when it comes to pet care. I occasionally need to go into the office, so please feel free to get in touch and we can discuss how I can best fit your pet’s needs into my schedule. I always treat every pet with patience, care and attention, and I will follow the owner’s instructions regarding feeding, walking and daily routines. I will make sure your pet feels safe, comfortable and well cared for at all times.

Sitter Profile Image: Nataliya A.
Identity Verified
Nataliya A.
Star Sitter
£17
total per visit
5.0 out of 5 stars
11 reviews
2 repeat pet owners
20 years of experience
London, KT2

About: I’ve been around animals my whole life, growing up with both cats and dogs, so looking after pets has always come naturally to me. I now have a corgi of my own, so I’m very used to daily walks, playtime, and making sure pets feel happy and comfortable. What sets me apart is how much I genuinely enjoy spending time with animals. I love playing with both dogs and cats, but I’m also happy to just keep them company and help them feel relaxed while you’re away. I work from home, which means your pet will have company throughout the day and won’t be left alone for long periods of time. I always try to treat every pet like my own and pay attention to their individual needs and personality. I also have experience giving medication if needed, so you can feel confident your pet is in safe hands. I work from home, so I’m around throughout the day to give pets plenty of attention, playtime, and regular walks. I already have a routine with my own dog, so adding another pet feels very natural. I’m able to be flexible with walks, feeding times, and any specific needs your pet has. Whether it’s a quick check-in, longer walks, or full-day care, I can adjust my schedule to make sure your pet is well looked after and not left alone for long. I have a fenced garden, so pets can enjoy safe outdoor time and toilet breaks. I make sure to follow your pet’s usual routine as closely as possible, including feeding times, walks, and any special care instructions.

Sitter Profile Image: Eve B.
Identity Verified
Eve B.
Star Sitter
£15
total per visit
5.0 out of 5 stars
21 reviews
7 repeat pet owners
10 years of experience
Kingston upon Thames, KT1

Our regular cat sitter was away when we needed to travel for 3 weeks. Luckily, we found Evie to take care of our cats at short notice. Evie is certainly experienced and very responsible. Our cats were a bit shy in the beginning, but gradually they began looking forward to her visit every day. Besides feeding and cleaning, Evie played with and petted them to cheer them up while they were all by themselves. We are very grateful that we returned home to our healthy and happy cats. We will continue to rely on Evie’s professional care when we are away next time.

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Sarah
Sitter Profile Image: Ada T.
Identity Verified
Ada T.
Star Sitter
£18
total per visit
5.0 out of 5 stars
47 reviews
17 repeat pet owners
13 years of experience
Kingston Upon Thames,, KT1

Ada was so wonderful & helped us out quite last minute! She popped over to meet our cat, and Koda loved her right off the bat so we knew she was going to be in good hands. Ada sent the best updates (videos & photos) and was extremely attentive to Koda! We would absolutely recommend her to keep an eye on your pet!

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Olivia C.
Sitter Profile Image: Natali O.
Identity Verified
Natali O.
Star Sitter
£14
total per visit
5.0 out of 5 stars
3 reviews
2 repeat pet owners
Kingston Upon Thames, KT1

Natali is a fantastic cat sitter. I felt so relaxed being away, with the care she gave my cats! She did all the basics plus played with them so they didn’t get bored. I got so many videos and photos and my cats clearly loved her.

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Caroline S.
Sitter Profile Image: Banita H.
Identity Verified
Banita H.
£17
total per visit
5.0 out of 5 stars
7 reviews
2 repeat pet owners
13 years of experience
Kingston upon Thames, KT1

About: I am an experienced dog walker, and have been responsible for walking my heavy boxer George through varied terrains. I would often walk more than one dog, as I have cared for my neighbors dogs before, who are a bit smaller than my boxer. I was responsible for my dogs behavior training, medication management (including regular and important medications now my George is an older boy) and trick training. I’ve also cared for my cat Izzy since she was a kitten, ensuring her well being and understanding feline behavior. I have also volunteered at my hometown animal shelter, walking and feeding dog all of different sizes, aswell as dealing with dogs that aren’t trusty of people or trained due to being abandoned. Although I don’t live with my pets anymore, I still see them as they live with my parents. I am currently fully flexible, so I am able to look after your pets this summer regardless of your needs. I am willing to come to any location and adapt to your needs. From ensuring my cat and my dog stayed safe and in the house in my hometown, which was a mountainous where a pet can easily be lost, i can assure I am a trustworthy attentive person.

Sitter Profile Image: Sophie B.
Identity Verified
Sophie B.
Star Sitter
£15
total per visit
5.0 out of 5 stars
18 reviews
5 repeat pet owners
22 years of experience
Kingston upon Thames, KT1

Sophie was incredibly reliable and easy to communicate with. She always responded to messages promptly and kept us updated every day with lovely photos of our cats, which gave us great peace of mind while we were away. We were so happy with the care she provided and wouldn’t hesitate to recommend her to anyone looking for a trustworthy and caring cat sitter!

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SunHye S.
Sitter Profile Image: Annie L.
Identity Verified
Annie L.
£14
total per visit
5.0 out of 5 stars
85 reviews
24 repeat pet owners
15 years of experience
Surbiton, KT6

Annie looked after both our cats during their first ever weekend alone together, when we got home both were happy, and very relaxed, which was as definitely down to how wonderful Annie was with them - she separated them for playtime so they each had time to let off some steam and sent us loads of photos!! Thank you, Annie!!

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Holly M.
Sitter Profile Image: Kim F.
Identity Verified
Kim F.
£13
total per visit
4.9 out of 5 stars
81 reviews
46 repeat pet owners
30 years of experience
Kingston, KT2

About: Hi! I am Kim and have my own dog business. I have references available upon request and I am fully insured. I live in a house with off road parking, my garden is secured by a 6 foot tall fence, so it is safe for your beloved pooches to run around and play as much as they please! I offer dog boarding, walking, daycare and minding. When staying with us your dog will have two long walks every day..we only take males that are neutered if over a year can take unneutered males if under a year..bitches we can take if not neutered but if in season can only take if we don’t have a male dog the same time...dogs must be good with other dogs and people Kim Have my own dog buisness so always around for doggies we always have someone at house and don’t leave until we know they are settled We have a fenced garden and always someone at house with them..they get two walks and sleep and stay in our front room..we always feed separately

Sitter Profile Image: Rhiannon S.
Identity Verified
Rhiannon S.
£17
total per visit
5.0 out of 5 stars
26 reviews
7 repeat pet owners
12 years of experience
Hampton Wick, KT1

Never used a cat sitter before and needed urgent last minute care for my cats. Rhiannon was swift at responding and great with my two kitties. Will definitely use for the future and hopefully with more notice next time! Thank you Rhiannon!!

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Kelvin L.
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The median cost per Visit for pet sitting in Kingston upon Thames is £14

Pet owners share their Rover experiences - Kingston upon Thames

1 / 1
5.0 out of 5 stars

Olena was the perfect person to take care of my kitten! she kept me up to date with everything and sent me pics and vids of how my kitten was doing. so reliable and definitely recommend. thank you so much again for everything!

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Tyn M.
Drop-In Visits
5.0 out of 5 stars

Caroline has been amazing - great communication and care! So glad to have found someone I trust my cat with, thank you!

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Jennifer C.
Drop-In Visits
5.0 out of 5 stars

I would highly recommend Sophie. She was very quick to respond and we felt very comfortable that our cat was being left in safe hands. Sophie sent us daily updates and even very kindly took our bins in for us. I would definitely use Sophie again to look after our cat whilst we’re away.

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Suzie C.
Drop-In Visits
5.0 out of 5 stars

We had to go away for three days while Gigi was unwell, so we were naturally worried about leaving her. Ada took wonderful care of her, gave her medication as instructed and kept us regularly updated throughout. Knowing Gigi was in such good hands gave us great peace of mind. As always, Ada was reliable, caring and attentive. We completely trust her and would highly recommend her!

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Koray K.
Drop-In Visits
5.0 out of 5 stars

Alice is great with Paco! She gave us regular updates and photos, Paco was relaxed, well-cared for and we came home to a happy cat. We'll be happy to book again.

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Tom L.
Drop-In Visits
5.0 out of 5 stars

You can tell Dominika has a lot of experience with dogs! She got on with Millie straight away and kept her happy and entertained while we were out for the evening :)

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Desi M.
Drop-In Visits
5.0 out of 5 stars

Jacqueline was amazing with my cats! I was concerned finding a new cat sitter but she was fantastic. Obviously a cat person and totally got their habits, likes and dislikes. Her communication with me was great whilst I was away and I always got updates and photos on how they were which made me feel at ease. I will definitely use Jacqueline again and would recommend her to anyone.

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Alison F.
Drop-In Visits
5.0 out of 5 stars

Niamh has been so great with Milo from the first “meet” - he took a liking to her straight away. Her updates every day were thorough and just what we needed to know Milo was well looked after. Would definitely book Niamh again!

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Lucinda Q.
Drop-In Visits
5.0 out of 5 stars

Reina looked after my cat Fifi all weekend and I was so relaxed! You can tell she absolutely loves animals and sent me so many pictures and updates. She played with Fifi and took care of her so well. She even emptied my dehumidifier for me, which was very kind! She was also able to help me at last minute which shows how reliable and helpful she is: thank you Reina from me and from my beloved Fifi!

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Catherine W.
Drop-In Visits
5.0 out of 5 stars

Samantha was absolutely fantastic with our kitty. He was very well looked after and entertained. Samantha is a very caring and compassionate person with great communication skills both with people and animals 🙂 we highly recommend her services and are very grateful that she went above and beyond our expectations to provide the best possible care to our boy.

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Kateryna K.
Drop-In Visits
5.0 out of 5 stars

Annie is a wonderful cat-sitter, she has a very caring and attentive approach to looking after my cat, and made sure they were both familiar with each other before the sitting. Lots of videos and photos taken to put me at ease. Highly recommend!!

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Victoria B.
Drop-In Visits
5.0 out of 5 stars

I highly recommend Karen. I think she must be a cat whisperer. Karen looked after my very shy long haired cat who she quickly became friends with. I loved the daily updates that Karen sent and I came home to one very happy relaxed well looked after cat.

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Mary L.
Drop-In Visits
5.0 out of 5 stars

Sil is a fantastic cat sitter and my number 1 go to choice. You can tell she really genuinely loves cats and it’s a great comfort when I’m away to know that Willow is being looked after so well. Excellent communication and lovely photos every visit. I always come home to a happy girl.

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Emma
Drop-In Visits
5.0 out of 5 stars

Another great doggy check-in from Frangelica. Confident and caring with loads of feedback. Our pup, who is a little nervous, now recognises Frangelica & is less timid and happy around her. Will definitely continue to book.

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Anna S.
Drop-In Visits
5.0 out of 5 stars

Frankie took excellent care of our cat when we were away for 2 weeks, came on agreed times without any issues, kept us updated everyday with photos and messages. Brilliant catsitter overall. 100% recommended!

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Meral U.
Drop-In Visits
5.0 out of 5 stars

Clementine was able to help at very short notice for 4 days of cat sitting - she was really friendly and sent lots of information, pictures and updates through. Highly recommended!

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Dom G.
Drop-In Visits
5.0 out of 5 stars

Sam and Coco were brilliant in looking after Romeo! I got detailed updates each day and even some really fun photos to see he was having a great time! Thank you to both for looking after him so well!

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Ciara R.
Drop-In Visits
5.0 out of 5 stars

We couldn’t recommend Grace highly enough! She looked after our two cats, Chester and Duke, while we were away, and we came home knowing they had been in the best possible hands. Grace was incredibly caring, reliable and attentive, and it was clear that she genuinely cared about our cats. She went above and beyond what we expected, not only taking great care of Chester and Duke but also cleaning out the bins and even dealing with a rather unpleasant maggot situation! It’s such a relief to have someone you can completely trust with your pets and your home. Grace did an amazing job, and we wouldn’t hesitate to use her again. Thank you so much, Grace! 🐾❤️

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Stuart H.
Drop-In Visits
5.0 out of 5 stars

Our regular cat sitter was away when we needed to travel for 3 weeks. Luckily, we found Evie to take care of our cats at short notice. Evie is certainly experienced and very responsible. Our cats were a bit shy in the beginning, but gradually they began looking forward to her visit every day. Besides feeding and cleaning, Evie played with and petted them to cheer them up while they were all by themselves. We are very grateful that we returned home to our healthy and happy cats. We will continue to rely on Evie’s professional care when we are away next time.

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Sarah
Drop-In Visits
5.0 out of 5 stars

Our first drop-in visit with Joana went really well. She was very attentive to Olive's needs, which helped build trust right away. Really appreciate her calm, patient approach! Thank you!

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Vanessa Z.
Drop-In Visits
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  • Every booking is backed by the Rover Guarantee, which includes up to $25,000 reimbursement for eligible vet care. Learn more
  • 24/7 support from the Rover team – here to help if you ever need someone to talk to.

Why Choose Rover?

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  • Booking protection

    It doesn’t happen often, but if your sitter has to cancel, we’ll work with you to find a new sitter.

  • World-class support

    We’re friendly, knowledgeable and total pet fanatics. You can get in touch with us at any time.

Meet local sitters who will treat your pets like family

  1. 1. Search

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Popular requests for pet sitting - Kingston upon Thames

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Sitters in Kingston upon Thames average 3
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FAQs for Pet Sitting – Kingston upon Thames

Frequently asked questions about Rover

The average cost for Pet Sitting in Kingston upon Thames on Rover is £16.1 per Visit (as of September 2026). However, all sitters set their own rates based on experience, location, and availability.

Rover makes budgeting the cost of Pet Sitting easy. As long as your dates and pet profiles are correct, the price you see before you book is the same price you pay for Pet Sitting. For more information on service fees, click here .

There are 24,216 sitters on Rover for Pet Sitting in Kingston upon Thames. About 84% of Kingston upon Thames sitters can respond to requests in under 60 minutes. Whether you are planning ahead for public holidays, need last-minute care, or need same-day cover for an urgent trip, you can message multiple sitters at once to find available care.

Once you find the right match, you can arrange a Meet & Greet to ensure they are a perfect fit for your pet’s personality before confirming.

As of September 2026, there are 24,216 sitters on Rover offering Pet Sitting across Kingston upon Thames. Enter your postcode to see which available sitters are closest to your home.

Rover makes it easy to find sitters who are available whilst you work. To find sitters who fit your schedule, select which days of the week and the time slots you'd like a sitter to visit. The search results will populate sitters whose calendars match your needs. You can also search for sitters by location, whether that’s a sitter near your office for day care drop-off or a sitter close to your home. Once you've found a sitter who you like, message them directly to schedule a Meet & Greet.

Tip: Doggy day care is another option for pet supervision while you're at work. Visit our doggy day care page for more information.

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes dedicated customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement programme for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the Rover Guarantee , which provides up to £25,000 in eligible veterinary care reimbursement.

If you would like updates while you’re away, you can discuss with your sitter how many or how frequent you’d like those updates to be. The Rover app allows sitters to send photos, videos, and messages about your pet, including how many pee or poo breaks occured. You can message your sitter at any time through the app and our support team is available for dedicated customer support by email or chat if you have concerns.

The personalised, in-home nature of pet care through Rover can mean more individual attention for your pet.

Yes, absolutely! Many sitters on Rover are experienced in caring for multiple pets simultaneously, whether you have a pack of dogs, a clowder of cats, or a mix of both.

Look for sitters who highlight multi-pet expertise or check for verified reviews from other Kingston upon Thames pet parents with similar pet households.

Every sitter on Rover must pass an identity verification before they can list their services. An identity verification confirms that the sitter is who they say they are based on their documents.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to £25,000 in eligible veterinary care. For more details, visit our Trust & Safety page .

Key handling is entirely up to you and your sitter to agree on during the Meet & Greet or in the Rover app. Most pet parents in Kingston upon Thames choose to hand over a spare key or digital fob in person, while others arrange a key safe or unique access code. Don't forget to discuss key returns as well!

Yes, you can find sitters who have experience administering medication or managing dietary requirements. On Rover:

  • 88% of sitters can help with special care needs
  • 90% can help with giving oral medications or injections
  • 97% can help with daily exercise

You can also find pet sitters on Rover who accept only one pet at a time, which is ideal for anxious puppies, kittens, or senior pets who move at a gentler pace. Some sitters will also list availability for 24/7 care, also known as constant care, in their profiles.

Use the search filters to narrow down sitters whose specific experience or environment meets your pet's needs. When reaching out to your sitter, outline your pet's care routine and use the Meet & Greet to walk your sitter through your expectations.

Many pet parents provide a spare key or arrange a key safe. You can also exchange keys during the Meet & Greet and show your walker how to use digital fobs or personalised codes. It helps to arrange access to your home, from spare keys to concierge introductions, before pet care begins.

If you live in a flat, don’t forget to discuss details like buzzer access, codes, or lift etiquette. These details can help a pet sitter feel more comfortable going in and out of your building.

A Meet & Greet is a short introductory meeting between you, your pet, and a sitter. It can take place in person or virtually, although we recommend in-person so that your pet can get to know your sitter or the new environment. During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Most pet parents and sitters on Rover welcome Meet & Greets because the process can give confidence and peace of mind for service experiences, especially for longer stays or first-time bookings.

Sitters on Rover set their own cancellation policy, which you can find on their profile under their calendar availability.

Cancelling before a booking begins and before the sitter's cutoff time qualifies you for a full refund. Same-day cancellations for walks, day care, and drop-ins follow the full refund policy. Otherwise, for dog boarding and house sitting, you will receive a 50% refund for the first seven days of the booking and a 100% refund for the remaining days when you cancel the same day a booking should begin.

If your sitter needs to cancel within seven days of the booking's start date, then our reservation protection will kick in. This means our support team works with you to find a replacement sitter.

Emergency support is available by phone or email in English, French, German, and Spanish from Mon-Sat 9am to 6pm. When an incident occurs, we recommend that sitters contact our Trust & Safety team immediately so that they can connect your sitter with a qualified vet or offer other resources to help.

If a sitter needs to cancel at the last minute, Rover’s booking protection means Rover Support will work with you to find a suitable replacement as quickly as possible.

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