Pet Sitting Sheffield

Book a trusted pet sitter to care for your pets either at your home or theirs, providing loving attention and care until you return.

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Over 587
pet owners in Sheffield have booked pet sitting

Sheffield, Find top-rated pet sitting

Prices are estimates per visit for 1 dog. Pricing may vary based on your search and includes a booking fee of 15%.

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Sitter Profile Image: Megan C.
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Megan C.
Star Sitter
£18
total per visit
5.0 out of 5 stars
28 reviews
7 repeat pet owners
7 years of experience
Sheffield, S8

Megan cared for our two cats while we were away on holiday. She kept me updated and informed, took lovely pictures of them and they seemed to be comfortable around her. Thanks! ☺️ Would happily book again!

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Marta C.
Sitter Profile Image: Alex M.
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Alex M.
Star Sitter
£15
total per visit
5.0 out of 5 stars
160 reviews
53 repeat pet owners
20 years of experience
Sheffield, S2

Was great to have Alex look after Poe and Eddie again! Played with them daily, cleaned up their messes and brushed. Eddie is very shy but has become really comfortable with Alex and Poe loves his attention :)

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Melanie L.
Sitter Profile Image: Olivia P.
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Olivia P.
£12
total per visit
5.0 out of 5 stars
2 reviews
1 repeat pet owner
8 years of experience
Sharrow, S11

About: Hi! I’m a huge dog lover based in Sheffield with experience caring for dogs of all sizes, from small breeds to larger dogs. I’ve grown up around dogs and have helped train them to be crate trained, potty trained, and even learn fun tricks. I love getting outdoors for long walks and making sure every dog gets the exercise, attention, and affection they need. Whether your dog is energetic and loves adventures or prefers a slower pace and lots of cuddles, I’ll tailor their care to suit their personality and routine. I live in a quiet, calm home where dogs can feel safe, relaxed, and comfortable. I also have a flexible schedule, so I’m available for boarding, daycare, walks, and last-minute bookings whenever possible. I understand how important it is to trust someone with your pet, so I’ll treat your dog like one of my own. I’ll keep you updated with photos and messages, so you can relax knowing they’re happy, well cared for, and getting plenty of love. I can’t wait to meet you and your furry best friend! 🐾 Pet care fits really well into my routine. I attend university roughly twice a week during term time and I climb around three times a week, but outside of that I have a very flexible schedule as I’m not currently working. This gives me lots of time and availability to dedicate to looking after pets, whether that’s walks, daycare, or boarding. I have a calm, pet-friendly home with no children, no other pets, and I do not smoke. I have an unfenced garden that is backed by houses away from roads, and dogs will always be supervised and taken out on a lead for regular toilet breaks. I can also offer frequent walks, with several nearby parks providing plenty of safe exercise and variety. Your dog will always be cared for in a safe, relaxed environment with their comfort and routine prioritised.

Sitter Profile Image: WENLI P.
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WENLI P.
£12
total per visit
7 years of experience
Sheffield, S1

About: I provide a calm, clean, and stress-free environment where cats can settle in at their own pace. With over seven years of experience caring for cats, I understand feline behaviour and know how to care for both shy and affectionate cats. I pay close attention to their eating, litter box habits, and overall wellbeing, and I’m happy to follow any special care instructions. I also send regular photo and video updates, so you can enjoy your time away knowing your cat is safe, comfortable, and well cared for. I have a flexible schedule and spend a lot of time working from home, which allows me to give cats plenty of attention throughout the day. I can follow their usual routine for feeding, playtime, and rest, and I’m available on both weekdays and weekends with advance notice. Your cat’s safety and comfort are always my top priorities. My home is clean, quiet, and suitable for cats to relax and feel secure. I carefully follow each owner’s instructions, including feeding routines, litter box cleaning, medication if required, and any special preferences. I always make sure doors and windows are secure and never leave pets unattended for long periods. You’ll also receive regular photo and video updates, so you can have peace of mind while you’re away. I usually only board one household’s cat(s) at a time, so they can enjoy a calm and stress-free environment.

Sitter Profile Image: Ada K.
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Ada K.
Star Sitter
£15
total per visit
5.0 out of 5 stars
104 reviews
30 repeat pet owners
6 years of experience
Sheffield, S10

I couldn’t recommend Ada enough, I had a last min urgency for a hospital appointment and Ada was more than happy to do a drop in and walk for my 3 month old border collie, first visit for drop in and walk went really well , Aurora took to Ada straight away , I had a message and pictures of the visits which was lovely to see and reassured me that all was going well. Everything was left tidy before Ada left . You receive a signing in and out when Ada arrives and leaves and a map of the journey they took for their walk. I have already booked again for tomorrow, end of month and will be booking next month. Thank you for reassuring me Ada on your visit and looking after Aurora

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Donna M.
Sitter Profile Image: Jorden S.
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Jorden S.
£14
total per visit
4.9 out of 5 stars
8 reviews
2 repeat pet owners
8 years of experience
Sheffield, S2

Jorden was fab! Great communication before and during and kept us up to date with lovely pictures of our cat. Would definitely recommend!

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Jess L.
Sitter Profile Image: Michelle H.
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Michelle H.
Star Sitter
£18
total per visit
5.0 out of 5 stars
149 reviews
60 repeat pet owners
45 years of experience
Sheffield, S14

Thank you, Michelle, for feeding Alex & Tyler and keeping me updated every day. I was let down very last minute by a friend so decided to give the app a go and knew at the meet and greet that Michelle was reliable and caring. Very happy with the service and I will be asking her again in the future.

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Jenny R.
Sitter Profile Image: Maddison L.
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Maddison L.
£12
total per visit
5.0 out of 5 stars
1 review
6 years of experience
Sheffield, S1

About: I have a soft spot for senior pets, but a love for all! I can accomidate any medical needs and have worked with pets from all walks of life and rescue backgrounds. I am a neurodivergent women and a carer for my longtime partner with 2 elderly cats of my own so i am very flexible and enjoy the change in pace day to day! My cats want for nothing, living very fulfilling lives with enrichment coming out their ears! I'm happy to meet animals where they're at and give them the energy they need, from head pats on the sofa to bouncing off the walls.

Sitter Profile Image: HaeMin Y.
Identity Verified
HaeMin Y.
£14
total per visit
8 years of experience
Sheffield, S3

About: I have owned and cared for my Poodle since 2018. Although my dog is currently back home, my love for dogs has never changed. I miss spending time with dogs, so I decided to become a pet sitter. I care for only one dog at a time. This allows me to give each dog my full attention, care, and affection. I know every dog has its own routine and personality. I will follow your dog’s usual schedule for meals, walks, playtime, and rest. I can administer oral medication if needed. Walks will be tailored to your dog’s age, health, and energy level. I do not have any other pets at home. Your dog will enjoy a calm, safe, and comfortable environment. I will send regular photo and video updates throughout every stay. My goal is to help your dog feel happy, relaxed, and loved until you return. I have a flexible schedule, allowing me to provide plenty of attention throughout the day. Your dog will have regular toilet breaks (4-6hours/ except night time), regular walks (more than 2 times, more than 30mins per walk), exercise, playtime, and companionship, and will never left alone. I care for only one dog at a time, allowing me to give your dog my full attention. I do not have any other pets at home. I will follow your dog’s usual routine, administer oral medication if needed, and send regular photo and video updates.

Sitter Profile Image: Nichola B.
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Nichola B.
Star Sitter
£15
total per visit
4.9 out of 5 stars
63 reviews
16 repeat pet owners
17 years of experience
Sheffield, S2

Nichola was great with Barbie. She took her out for a walk, played with her, and made sure she was comfortable throughout. Barbie seemed relaxed and happy in her care. I also really appreciated the regular updates as they gave me peace of mind. I would happily book again

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Levaina S.
Sitter Profile Image: Rhian Leah D.
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Rhian Leah D.
Star Sitter
£12
total per visit
5.0 out of 5 stars
7 reviews
2 repeat pet owners
5 years of experience
Sheffield, S3

Rhian is super responsible and a great communicator. It has given me great peace of mind to have her looking after my cat while I've been gone. She has followed every instruction and request to the T, and her reports of her daily visits are detailed and thorough. My cat made a few messes, but she dealt with them immediately. On top of that, when I had to extend my time away and asked if I could book her in for additional days at super short notice, she immediately made herself available, which alleviated a lot of stress for me! My Monty was in very capable hands and that's priceless. Could not recommend Rhian enough!

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Laura C.
Sitter Profile Image: Joy B.
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Joy B.
£21
total per visit
5.0 out of 5 stars
117 reviews
33 repeat pet owners
5 years of experience
Sheffield, S11

Joy looked after my two cats with two drop in visits per day over the course of a week. She was really lovely to speak with, both cats (one of who is very picky with people) absolutely adore her and she looked after them both brilliantly. Joy always shared a number of photos and a detailed report on the report cards which was really reassuring. Me and the rest of my family were able to relax while we were away, knowing they were in excellent hands. I wouldn't hesitate to recommend Joy, and would book her again in the future.

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Kristina M.
Sitter Profile Image: Sena D.
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Sena D.
Star Sitter
£20
total per visit
5.0 out of 5 stars
18 reviews
7 repeat pet owners
5 years of experience
Sheffield, S2

So pleased we booked with Sena! She was so friendly and patient and we loved the videos of the cuddles she was getting with our (usually very shy) cat. Thank you Sena, see you next time we go away!

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Molly P.
Sitter Profile Image: Aspasia V.
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Aspasia V.
£10
total per visit
5.0 out of 5 stars
5 reviews
8 years of experience
Sheffield City Centre, S1

She was amazing with the cats and went above and beyond to make sure they were comfortable. I 100% recommend her<3

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Mahnaz M.
Sitter Profile Image: yee vaa l.
Identity Verified
yee vaa l.
£18
total per visit
5.0 out of 5 stars
3 reviews
12 years of experience
Sheffield, S3

About: I grew up with an anxious dog who’s always a little wary of other dogs, strangers and the vets. This didn’t stop BuBu from being my best friend growing up, as I’ve come to understand their need for space and trust. If you have a furry friend who’s a little anxious or gets nippy when scared, rest assured they will be under great care at our home. I have had plenty of experiences with small dogs in the past but would also be happy to provide walking services for bigger pups with good recall. My partner and I have also adopted a spoilt cat a couple years ago. You will see her in many of my pictures. Since then, Suki has made many friends (some of which you’ll see in the pictures as well). I work in the office from 8-5 from Mondays to Thursdays. On most days my partner will be home before 4pm. We are almost always around during term breaks and weekends and will be more than happy to accommodate the holiday seasons so you and your family can finally go on that trip you’ve been planning! We live in a pet friendly duplex and have space for your fur babies to warm up to the new environment at their own pace. Although we do have a cat at home , we will ensure that she is kept away from your baby and gradually introduce them if they tend to be quite shy.

Sitter Profile Image: Nikeisha P.
Identity Verified
Nikeisha P.
£14
total per visit
5.0 out of 5 stars
15 reviews
4 repeat pet owners
7 years of experience
S10

Nikeisha was fantastic looking after our pets :) I would 100% recommend Nikeisha to look after your pets for you. Communication was fantastic and gave us updates and pictures throughout our booking. We came home to two happy pets :)

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Elizabeth M.
Sitter Profile Image: David B.
Identity Verified
David B.
£15
total per visit
5.0 out of 5 stars
7 reviews
2 repeat pet owners
11 years of experience
Heeley, S8

About: I started by walking my own dog when I was 10, now I'm not in a position to have my own I love to meet and play with dogs and cats belonging to my family and friends. I'm friendly, caring and considerate, and quickly bond with animals. I have even become the second favourite person in the world to my sister's dog who doesn't give trust easily. I get a full on singing and dancing welcome every toner i visit! I have also built trust with an ex stray cat of my girlfriend, who has given meet kicks and likes to come for some fuss now and then. I work part time, between 8-10:30am and 2:30-4:30pm (or thereabouts) on weekdays, so i have plenty of time during the day to walk and care for your furry family. I'm also available dinner evenings and weekends too. I always leave other people's homes as I find them and maybe even a little better if there is time. I will make sure that your pet has water and anything else it reasonably needs for their health and safety before I leave.

Sitter Profile Image: Saurabh C.
Identity Verified
Saurabh C.
£12
total per visit
1 repeat pet owner
20 years of experience
Sheffield, S1

About: I grew up in a family that always had pets, especially dogs of all sizes, from Shih Tzu to Mastiff. In 2020, we adopted a kitten named Bagheera, and later, in 2021, we welcomed a puppy named Baloo into our family. I love spending time with them, especially taking Baloo for long walks. However, as I have recently moved to Sheffield, I find myself missing my furry companions during the week. Therefore, I am looking for companions I can care for. I am experienced in providing care for both cats and dogs, including walks and playtime. I work full-time with office hours from 9 am to 5 pm. However, I am available for a drop-in visit during lunchtime at 1:00 pm, as well as before and after my office hours. I'm also comfortable with doing sleepovers at the pet's home." I can provide all the necessary safety to your pets without compromising their play and walk times. I will make sure your dog is on the lead during walks.

Sitter Profile Image: Leah B.
Identity Verified
Leah B.
£19
total per visit
5.0 out of 5 stars
19 reviews
9 repeat pet owners
4 years of experience
Sheffield, S3

About: I’ve lived in Sheffield for a few years and love getting out with dogs. I’m always keen to learn what works best for your pet so I can make sure they’re happy, comfortable, and well looked after 😊 I’m available most days at the moment as I’m studying medicine at uni. I live in a flat but would take your dog out regularly and for walks as specified by you :) I live alone so your pet will be the centre of my attention. We will always just walk the two of us, and I will follow any specific requirements you provide.

Sitter Profile Image: Hadar M.
Identity Verified
Hadar M.
£12
total per visit
32 years of experience
Sheffield, S8

About: I been a dog owner and a dog person since the age of 6 . Been volunteering in dog shelters and babysitting neighbours dogs and mates ones threw all of my life . I do feel that I contact with dogs more then any other animal but I love birds as much . I work part time and flexible on the hours . I have 2 dogs of my own so I have a routine that can allways fit around them and others pets when needed . My 2 shar peis require alot of medical care and attention . I have a fenced lovely garden just for them and a dog safe home with lots of toys to keep them.busy and inquisitive. I been volunteering for around 2 years in a local shelter and worked and interacted with alot of different breeds and was accommodating for alot of different dog personalities and needs .

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The median cost per Visit for pet sitting in Sheffield is £12

Pet owners share their Rover experiences - Sheffield

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5.0 out of 5 stars

Ellen is a great sitter! She turned up on time (even when I’d forgotten what time she was coming over 😳) and took great care of my cat, providing lots of photos and updates. I’d recommend her any time!

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Anna M.
Drop-In Visits
5.0 out of 5 stars

Great communication and Lois is adaptable to the needs of your pets. I’m a repeat customer and will continue to be.

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Karen W.
Drop-In Visits
5.0 out of 5 stars

Ezra has been amazing looking after our cat while we’ve been away for a week - super reliable, trustworthy, and with a clear love for animals. Ezra even went above and beyond in handling an unexpected issue we had at home. We couldn’t ask for a better cat sitter.

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Will G.
Drop-In Visits
5.0 out of 5 stars

I had never used a cat sitter before, so I was understandably quite nervous about leaving Luna in someone else’s care. However, Richard quickly put all my worries to rest. From our initial meeting, it was clear how passionate Richard is about cats. He asked thoughtful questions about Luna’s routine and took the time to understand her individual needs. He also came to the house beforehand to meet her and familiarise himself with where everything was kept. While I was away, Richard provided detailed updates on how Luna was doing, along with lovely photos. These updates really reassured me and made me feel much more relaxed about leaving her. I would absolutely book Richard again and would highly recommend him to anyone looking for a caring, reliable and trustworthy cat sitter. Thank you so much, Richard!

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Shamim A.
Drop-In Visits
5.0 out of 5 stars

Isabelle was brill! She sent loads of photos and videos and was so good with my cat, who can be a bit fussy/sassy with new people. She played with him, sorted his tray and set up his feeder perfectly. I got lots of videos of him purring his head off which was so nice to see! Really couldn’t recommend her enough and I’ll definitely be asking her to drop in again next time I’m away.

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Juliana D.
Drop-In Visits
5.0 out of 5 stars

Excellent sitter. Kept us in the loop with how our cat was getting on, sending lots of pictures and videos. Great timekeeping, always ensuring our cat was fed at the requested times. Would definitely recommend.

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Joel M.
Drop-In Visits
5.0 out of 5 stars

Paola has been looking after Otto and Cleo for over 6 months when we need a cat sitter. She is extremely quick to respond, has been able to assist at short notice and she does a great job looking after the cats! Always lots of photos and videos and they are happy when we return! Can recommend her enough

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George & Lydia F.
Drop-In Visits
5.0 out of 5 stars

Mel is a brilliant cat sitter and a lovely, warm person! After meeting Mel, I felt at ease that Fig would be well looked after. She was flexible with timings and sent us updates of the visits, as well as photos and videos of Fig eating and playing. We came back to a very happy cat. Thanks so much Mel! 😻

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Lou C.
Drop-In Visits
5.0 out of 5 stars

Nichola provided really clear updates throughout our trip. We wouldn't hesitate to book her again :)

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Imogen J.
Drop-In Visits
5.0 out of 5 stars

Exelent cat sitter and perfect communication, I will most definitely use Isabelle again. Eden and Darla looked extremely happy to be around Isabelle, with full bellies and lots of play time. THANKYOU

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Heather A.
Drop-In Visits
5.0 out of 5 stars

Kathryn was really great. We met her before she looked after our two cats. Whilst we were away Kathryn sent updates with photos which was very reassuring.

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Anna B.
Drop-In Visits
5.0 out of 5 stars

Ellen was prompt, communicative, and took excellent care of our cats. I could tell from the photos she sent that the cats felt very comfortable with her, and they were all as happy and healthy as could be when we returned home. Couldn't have asked for a better carer while we were away. Thanks again, Ellen!

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Bryan I.
Drop-In Visits
5.0 out of 5 stars

Hannah is a wonderful cat sitter, really lovely and friendly and sent us daily updates and pictures. We came home to two happy kitties! Would definitely recommend her ☺️

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Jessica H.
Drop-In Visits
5.0 out of 5 stars

Michelle was a fantastic cat sitter. Very loving and affectionate towards our cat, Teddy. He was definitely well looked after and very happy throughout. Really pleased that we got constant status updates and lovely photos too. Thank you Michelle! We will certainly be recommending you to family and friends. And hopefully Teddy will see you again next time we go away! 🐈‍⬛

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Alastair C.
Drop-In Visits
5.0 out of 5 stars

We are very glad that we asked Helen to look after our cat Queenie while we were on holidays. She provided us with daily video updates which gave us peace of mind and were adorable to watch. Queenie can be shy at first, but she warmed up to Helen straight away. She happily rolled around the floor next to her, gave headbutts and came for cuddles and playtime. We came home to a happy cat and will definitely book Helen again in the future.

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Selina S.
Drop-In Visits
5.0 out of 5 stars

Excellent cat sitter. Did everything we asked and more and offered to do things we didn’t expect. Great communication throughout and come back to a very happy little cat! Thanks Sasha, will certainly use again and highly recommend 👍🏻

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Christopher J.
Drop-In Visits
5.0 out of 5 stars

We can't recommend Natasha enough! She keeps Bertie fed and happy (he feels more than comfortable enough to sit on her lap and get some attention too.) I think this is maybe our fourth time time using Natasha's services and we'll be using her again in a couple of week's time.

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Richard M.
Drop-In Visits
5.0 out of 5 stars

Emma was caring and gave her time and attention to Poe and Eddie, even with a few accidents from Eddie outside the litter tray she let me know and cleaned them up! She was also very responsive which was helpful :)

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Melanie L.
Drop-In Visits
5.0 out of 5 stars

Rhian was fab! She got to know our cats really well and it was lovely to see pictures of them sitting with (or on) her. Rhian was very attentive with their food, litter and water needs and spent time playing with them on each visit. The check in cards were thorough and put our minds at ease while we were away. I would definitely rebook and recommend ☺️

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Esther M.
Drop-In Visits
5.0 out of 5 stars

Helen looked after our cat for a few days while we were away. We got regular updates and photos and knew Wilbur was being very well looked after. We would recommend Helen and use her again.

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Aimee M.
Drop-In Visits
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  • Every booking is backed by the Rover Guarantee, which includes up to £25,000 reimbursement for eligible vet care. Learn more
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    We’re friendly, knowledgeable and total pet fanatics. You can get in touch with us at any time.

Meet local sitters who will treat your pets like family

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Popular requests for pet sitting - Sheffield

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Sitters in Sheffield average 3
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FAQs for Drop-In Visits - Sheffield

Frequently asked questions about Rover

The average cost for Pet Sitting in Sheffield on Rover is £14.95 per Visit (as of August 2026). However, all sitters set their own rates based on experience, location, and availability.

Rover makes budgeting the cost of Pet Sitting easy. As long as your dates and pet profiles are correct, the price you see before you book is the same price you pay for Pet Sitting. For more information on service fees, click here .

There are 4,519 sitters on Rover for Pet Sitting in Sheffield. About 87% of Sheffield sitters can respond to requests in under 60 minutes. Whether you are planning ahead for public holidays, need last-minute care, or need same-day cover for an urgent trip, you can message multiple sitters at once to find available care.

Once you find the right match, you can arrange a Meet & Greet to ensure they are a perfect fit for your pet’s personality before confirming.

As of August 2026, there are 4,519 sitters on Rover offering Pet Sitting across Sheffield. Enter your postcode to see which available sitters are closest to your home.

Rover makes it easy to find sitters who are available whilst you work. To find sitters who fit your schedule, select which days of the week and the time slots you'd like a sitter to visit. The search results will populate sitters whose calendars match your needs. You can also search for sitters by location, whether that’s a sitter near your office for day care drop-off or a sitter close to your home. Once you've found a sitter who you like, message them directly to schedule a Meet & Greet.

Tip: Doggy day care is another option for pet supervision while you're at work. Visit our doggy day care page for more information.

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes dedicated customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement programme for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the Rover Guarantee , which provides up to £25,000 in eligible veterinary care reimbursement.

If you would like updates while you’re away, you can discuss with your sitter how many or how frequent you’d like those updates to be. The Rover app allows sitters to send photos, videos, and messages about your pet, including how many pee or poo breaks occured. You can message your sitter at any time through the app and our support team is available for dedicated customer support by email or chat if you have concerns.

The personalised, in-home nature of pet care through Rover can mean more individual attention for your pet.

Yes, absolutely! Many sitters on Rover are experienced in caring for multiple pets simultaneously, whether you have a pack of dogs, a clowder of cats, or a mix of both.

Look for sitters who highlight multi-pet expertise or check for verified reviews from other Sheffield pet parents with similar pet households.

Every sitter on Rover must pass an identity verification before they can list their services. An identity verification confirms that the sitter is who they say they are based on their documents.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to £25,000 in eligible veterinary care. For more details, visit our Trust & Safety page .

Key handling is entirely up to you and your sitter to agree on during the Meet & Greet or in the Rover app. Most pet parents in Sheffield choose to hand over a spare key or digital fob in person, while others arrange a key safe or unique access code. Don't forget to discuss key returns as well!

Yes, you can find sitters who have experience administering medication or managing dietary requirements. You can also find pet sitters who accept only one pet at a time, which is ideal for anxious puppies or senior pets who move at a gentler pace. Some sitters will also list availability for 24/7 care, also known as constant care, in their profiles.

Use the search filters to narrow down sitters whose specific experience or environment meets your pet's needs. When reaching out to your sitter, outline your pet's care routine and request a Meet & Greet to walk your sitter through your expectations.

Many pet parents provide a spare key or arrange a key safe. You can also exchange keys during the Meet & Greet and show your walker how to use digital fobs or personalised codes. It helps to arrange access to your home, from spare keys to concierge introductions, before pet care begins.

If you live in a flat, don’t forget to discuss details like buzzer access, codes, or lift etiquette. These details can help a pet sitter feel more comfortable going in and out of your building.

A Meet & Greet is a short introductory meeting between you, your pet, and a sitter. It can take place in person or virtually, although we recommend in-person so that your pet can get to know your sitter or the new environment. During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Most pet parents and sitters on Rover welcome Meet & Greets because the process can give confidence and peace of mind for service experiences, especially for longer stays or first-time bookings.

Sitters on Rover set their own cancellation policy, which you can find on their profile under their calendar availability.

Cancelling before a booking begins and before the sitter's cutoff time qualifies you for a full refund. Same-day cancellations for walks, day care, and drop-ins follow the full refund policy. Otherwise, for dog boarding and house sitting, you will receive a 50% refund for the first seven days of the booking and a 100% refund for the remaining days when you cancel the same day a booking should begin.

If your sitter needs to cancel within seven days of the booking's start date, then our reservation protection will kick in. This means our support team works with you to find a replacement sitter.

Emergency support is available by phone or email in English, French, German, and Spanish from Mon-Sat 9am to 6pm. When an incident occurs, we recommend that sitters contact our Trust & Safety team immediately so that they can connect your sitter with a qualified vet or offer other resources to help.

If a sitter needs to cancel at the last minute, Rover’s booking protection means Rover Support will work with you to find a suitable replacement as quickly as possible.

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