Dog Sitting Waterloo

Book a Waterloo dog sitter to watch your dog in your sitter’s home or yours.

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Over 336
pet parents in Waterloo have booked dog sitting

Waterloo, Find top rated dog sitting

Prices are estimates per visit for 1 dog. Pricing may vary based on your search and includes a booking fee of 11%.

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Sitter Profile Image: Lynn M.
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Lynn M.
Star Sitter
$28
total per visit
5.0 out of 5 stars
• 55 reviews
18 repeat clients
8 years of experience
Kitchener, ON, N2G

“Lynn was absolutely fabulous. My cat is extraordinarily shy and will usually hide under a bed or in a closet when someone she doesn’t know enters our home. But when Lynn came over for our first meet and greet, Shae walked right up to her to say hello and get some pets. I really appreciated Lynn’s professionalism and care when looking after Shae. Lynn consistently sent check-ins with detailed information and lots of pictures. I felt very comfortable leaving Shae in her care while I was away.”

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Brittany E.
Sitter Profile Image: Jasmine B.
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Jasmine B.
$28
total per visit
5.0 out of 5 stars
• 39 reviews
5 repeat clients
20 years of experience
Kitchener, ON, N2H

“Jasmine was so great with my last minute request for a walk and drop-in. She had great communication and was so patient with all my questions. Comet was sleeping soundly when I came home so I know they had a good time. Highly recommend!”

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Shailene N.
Sitter Profile Image: Tea M.
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Tea M.
$23
total per visit
3 repeat clients
17 years of experience
Kitchener, ON, N2N

About: Hi! I'm Taya, a 37-year-old lifelong dog owner offering dog walking, pet sitting, and in-home pet care in KW and the surrounding area. I've spent my life raising large breeds, and the dogs that have shaped me most weren't the easy ones. I know from personal experience the anxiety that comes with finding a trusted person to take care of and understand the needs of a strong and reactive dog. My Cane Corso (147 lbs) was reactive — dogs, bicycles, scooters, you name it — and together we developed what I call defensive walking: staying proactive, reading the environment ahead, and keeping situations calm before they escalate. I know how to manage powerful dogs on a leash and how to advocate for reactive dogs in the real world. My Rottweiler had seizures, which means I'm also experienced in recognizing and responding to seizure episodes and comfortable administering medication on a schedule or in an emergency. I don't panic — I've been there. What I offer: Dog walking (including reactive and large breed dogs) Pet sitting at your home Medication administration if required I'm a responsible, experienced dog person who understands that your dog isn't just a pet. I am currently unemployed by choice. I have spent a few years in Australia and recently returned to Canada. I have all the time to dedicate towards pet care. I have a fully fenced yard with my home, with no other animals here. At your home, I will follow your rules. Pats and cuddles on the couch if it's allowed; if not, we will sit on the floor and cuddle.

Sitter Profile Image: Qi C.
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Qi C.
$36
total per visit
5.0 out of 5 stars
• 14 reviews
2 repeat clients
20 years of experience
Waterloo, ON, N2L

About: Dogs just seem to know I'm their best friend! 🐾 It’s a running joke among my friends that dogs naturally gravitate toward me—and the feeling is completely mutual. I deeply cherish every single furry companion that has walked into my life. To me, true pet care starts with giving them that immediate sense of love, trust, and security. 🐾 Why Choose Me? I currently provide pet care services here in Waterloo, backed by a lifetime of hands-on experience: 17 Years of Labrador Retriever Care: I know exactly how to manage boundless energy, hearty appetites, and the gentle, patient care that senior dogs require. 9 Years of Scottish Fold Care: I understand the nuanced health needs of felines, especially when it comes to providing joint comfort and a stress-free environment. 🌿 My Home: A Toxin-Free, Calming Haven As a professional aromatherapist, I ensure my home is strictly free of harsh cleaning chemicals and synthetic fragrances. Instead, I create a naturally calming space using only pet-safe, certified pure elements. This gentle approach naturally helps alleviate separation anxiety, ensuring your pet breathes easy and feels completely relaxed while you're away. I’d love to learn all about your pup! Feel free to reach out to schedule a Meet & Greet. I start each day with a refreshing morning walk and a mindful health check for every fur friend.Mid-day is for professional aromatherapy to keep the home environment calm and stress-free.Each week, I perform a deep “toxic-free” clean using only natural, plant-based solutions.We end the day with a soothing bedtime blend so every pet feels grounded and loved. A calm and peaceful atmosphere: Perfect for pets experiencing separation anxiety. A safe and clean environment: Located in the vibrant Waterloo neighborhood, with a spacious lawn next to the parking lot for our daily outdoor activities.

Sitter Profile Image: Ella P.
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Ella P.
$22
total per visit
4 years of experience
Kitchener, ON, N2K

About: I've owned 3 senior cats and have cared for many other cats and dogs for family members and friends from days to weeks at a time, and have assisted with walks, litter cleaning, medication administration via food and bladder issues (assistance with litter box and diapers) I'm currently a Uni student working part-time, with plenty of free time in my schedule to care for and entertain animals during the day, evenings, and nights. I follow all personal rules owners have about caring for pets, whether that is placing an animal into a crate or taking them out for backyard pees on a leash (for unfenced yards) or anything else to make the owner feel comfortable! I create a safe and comfortable environment for any and all pets I care for.

Sitter Profile Image: Jaclyn L.
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Jaclyn L.
$28
total per visit
5.0 out of 5 stars
• 4 reviews
10 years of experience
Kitchener, ON, N2H

About: I have a 6 year old golden retriever and I have cared for dogs of all sizes and ages before. I also have work experience with dogs including cleaning kennels, feeding, light grooming, walking and playing. Overall, I really enjoy taking dogs for walks and caring for them with a unique approach. I have a health background that I find helpful as well. I’d love to meet you and your pets :) I’m currently awaiting results for licensing as a Naturopathic Doctor with an open schedule for the remainder of the year, I am flexible and can provide varying lengths of walks and visits. I can navigate new places easily and travel if needed, or feel comfortable using fenced yards at your home. I am a trustworthy individual in others homes

Sitter Profile Image: Kyra A.
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Kyra A.
$17
total per visit
10 years of experience
Waterloo, ON, N2J

About: Growing up with dogs has led me to enjoy walking and playing with them! I love to take long walks and sometimes runs with my dog friends. I can help with feeding, pee breaks, and playtime. I’m currently supply teaching, so I am available for morning and afternoon check ins, walks, and play times. Depending on my schedule, I can do lunchtime check ins and walks as well! I feel it is important to spend personal time with the animal (as long as they’d appreciate it). This involves playing with toys, taking them on walks/runs, and hanging out with them so they are less alone during the time away.

Sitter Profile Image: Katie C.
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Katie C.
$27
total per visit
5.0 out of 5 stars
• 3 reviews
15 years of experience
Kitchener, ON, N2G

About: From a very young age I’ve had a love for all animals and creatures. Always had a dog in the home since I was born. I have lots of experience training and working with difficult breeds, as my 9 year old energetic (sassy) pup has needed constant attention. I’ve independently taken care of him in my own apartment teaching tricks and correcting behaviour. So whether your dog is high energy or low energy, I’m ready for either! I will stick to your rules and ensure you’re properly informed and updated. I work part time as a registered nurse, so I have many days off during the week. So I would love to fill my days with more dog walks and activities to also accommodate your busy schedule! I live in a small apartment, but in a great area close to parks and trails. I can help with any training you are working on to help keep your pup consistent. Communication is key, if you have rules for your dog, I will need to know to ensure happy pup happy owner!

Sitter Profile Image: Emerson S.
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Emerson S.
$20
total per visit
5.0 out of 5 stars
• 3 reviews
13 years of experience
Waterloo, ON, N2L

About: My name is Kip! My best friend is my golden/maremma mix named Cleo! She is 11 and a retired service dog, whom I have helped to train. I previously owned five cats. I have experience caring for animals big and small! I previously owned a pet with a disability, so I can provide extra gentle care if needed, including administering medication. I also have experience caring for teeny animals such as mice, rats, and rabbits (in a vet setting). My family has extensive experience in animal rehabilitation. I'd love to give other people’s animals love and care! I can't wait to meet your pets and provide for them! Currently I only work two days a week, so the rest of the week is relatively free for me! I have my own senior dog to care for, but I would love to see other people's animals as well. I currently live in an apartment with a very sensitive dog, so I can’t bring your dogs over unless my dog has met yours beforehand; I’m happy to meet up! As for cats, my husband is allergic so I cannot bring them over. Other than that I have extensive house sitting, dog walking, and cat care experience.

Sitter Profile Image: Tamara K.
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Tamara K.
$28
total per visit
30 years of experience
Waterloo, ON, N2J

About: Over 30 years of being a cat Mom, while also looking after cats for family and friends in their homes. I have experience giving medications, pills and injections. Litter boxes don’t scare me one bit! I know how to bathe a cat in 20 minutes with low stress for the cat and next to no scratches for me. I also know how to groom cats, and can do nail trims. I have a number of different techniques to play with the kitties. I love animals, especially cats, and totally understand cats, their moods and a cat’s cantankerous ways. I once had a golden retriever who was my kid for 12 years. Lovely dog. She crossed rainbow bridge in 2014, gone but not forgotten. Currently attending post secondary school online 9am to 1pm Monday to Friday, but available for your furry family member the rest of the time. I can come and visit your pet up to twice a day if needed. I do not sleep over in your home. I do not do visits/walks outside the KW area. For dog walking, here is my usual routine. I enter the door say hello to the pet, grab their leash, poop bags, and then prepare the pet for their walk. Put on clothes or boots if needed, collar and leash, then off we go!

Sitter Profile Image: Tori K.
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Tori K.
$28
total per visit
5.0 out of 5 stars
• 7 reviews
10 years of experience
Kitchener, ON, N2G

About: I have extensive hands-on experience caring for animals through both personal ownership and my volunteer work with Rabbit Rescue. I regularly care for multiple rabbits, including fosters, and am very comfortable with their specialized needs such as diet, enclosure maintenance, administering medication, and monitoring behaviour and health. In addition to rabbits, I have solid experience caring for cats, including feeding routines, litter box care, administering medication, and working with a range of personalities from shy to very social. I am very attentive to changes in behaviour and understand how important consistency and routine are for pets. I am confident following detailed care instructions, keeping homes clean and organized, and providing regular updates so owners feel completely at ease while they are away. My schedule is flexible, which allows me to prioritize pet care and stick closely to your pet’s usual routine. I can accommodate morning, afternoon, and evening care, and I’m happy to spend quality time with your pet to make sure they feel comfortable and not alone while you’re away. I always aim to keep pets as comfortable as possible by following their normal routine and care instructions closely. I’m very attentive to their behaviour and environment, making sure they feel safe, secure, and well cared for at all times. I treat every home with respect, keep things clean and organized, and make sure pets are never left in unsafe situations. I’m also happy to provide regular updates so you can feel confident while you’re away.

Sitter Profile Image: Sara D.
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Sara D.
$28
total per visit
4.9 out of 5 stars
• 71 reviews
39 repeat clients
10 years of experience
Kitchener, ON, N2N

“Sara was a great help with our dog Ella. She arrived on time,walked her then gave her supper and spent some time keeping her company. We would happily call on her again.”

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Mitchell B.
Sitter Profile Image: Hugo M.
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Hugo M.
Star Sitter
$23
total per visit
5.0 out of 5 stars
• 11 reviews
3 repeat clients
5 years of experience
Kitchener, ON, N2M

“Hugo was excellent. He quickly agreed to meet with us and we immediately felt completely at ease with having him as a caregiver for our dog and cat. He was able to do a sane day drop in and sent photos that showed how good he is with the pets. Looking forward to having him come back again soon!”

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Kevin M.
Sitter Profile Image: Ash V.
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Ash V.
$39
total per visit
5.0 out of 5 stars
• 6 reviews
1 repeat client
10 years of experience
Kitchener, ON, N2G

“Abby had a great visit with Ash! She came home happy, and it was nice knowing she was being so well looked after. You can tell Ashley really loves dogs. Will definitely book with her again!”

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Gary V.
Sitter Profile Image: Deniz I.
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Deniz I.
$24
total per visit
5.0 out of 5 stars
• 2 reviews
3 repeat clients
4 years of experience
Kitchener, ON, N2H

About: I have such a special relation with dogs. I'm mostly open towards them, as I know if my intentions and energy is pure, they don't want to hurt me. I respect them and my touch really soothes them. I'm a mother of a 3 year old girl and a homemaker. So I have so much freedom about my schedule and to enjoy my day and animals even with my daughter. I respect the space as I am there to company and care for a dear animal friend and to support their guardians' lives and needs.

Sitter Profile Image: Lorraine B.
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Lorraine B.
Star Sitter
$34
total per visit
5.0 out of 5 stars
• 12 reviews
7 repeat clients
15 years of experience
Kitchener, ON, N2M

About: I provide reliable, attentive care tailored to each pet’s needs. I currently look after a senior dog who requires scheduled pee breaks, support with mobility, and two easy going snuggly cats. My experience includes short-term and long stay with both mixed pet homes and single pet homes. Cat care included feeding schedules, litter cleaning, and plenty of lap time. I am comfortable with senior pets, pets with medical needs, and busy multi-pet households. I prioritize routine and attention to their wants. I work online with a deeply flexible schedule, I can interrupte what I do at any moment. Caring for your pets is my privilege and joy. When caring for pets in your home, I follow your routine exactly as you set it. I’m a long-time homeowner myself, and I treat your space with the same respect and care I expected in mine. Clear routines & structure • I follow your schedule for feeding, walks, medications, movement support, and bedtime routines. • I confirm details like coat/boot use, leash type, walk length, and whether your dog needs structured play or a run. • I maintain established routines between multiple pets, including safe feeding order and supervised interactions. Home safety & respect • No guests ever enter your home. • I am a quiet, low-impact presence. • Doors are locked, areas of the house you specify are avoided, and I follow your nighttime routine for pee breaks and house security. • I tidy as I go and leave your home as I found it. Pet-specific care details • I confirm treat limits, what behaviour they’re used for, and any food or item that must remain inaccessible. • I ask about any recent food changes, sensitivities, or mobility concerns. • I monitor subtle changes—energy, appetite, bathroom habits—and communicate anything noteworthy. Cleanliness & preparedness • I ask where cleaning supplies, vacuums, or mops are kept in case of spills or accidents. • Litter, food areas, water bowls, and pet spaces are kept clean and consistent. Communication & emergencies • I provide daily updates and will clarify any instruction necessary to ensure accuracy. • I follow your emergency plan, including your preferred veterinarian. • Cameras, alarms, or home-specific systems are respected exactly as directed. My goal is simple: your pets feel secure, your home is respected, and your instructions are followed with precision.

Sitter Profile Image: Janet S.
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Janet S.
$28
total per visit
5.0 out of 5 stars
• 3 reviews
1 repeat client
25 years of experience
Waterloo, ON, N2L

About: I've cared for my own two Shih/Poo dogs for 16 years. I recently said goodbye to my grand dog of 12 years. She was a Poodle/Schnauzer. My daughter is a vet tech with 10 years experience. I miss them all. I'm retired! I am at home all day and available any day of the week. Preferably 11am-11pm. I like walking and will play with your dog. I have a crate 4x3' if you crate your dog in the night time. I love to walk and perhaps your dog does too. The more I know about your furbaby, the better.

Sitter Profile Image: Emmanuel D.
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Emmanuel D.
$27
total per visit
10 years of experience
Kitchener, ON, N2M

About: I am the go-to pet sitter for my friends and family! I have lots of experience caring for cats and dogs, and am ready to administer medication, clean, and adhere to specific diets. I am a musician and actor, and mostly work in the afternoon and evening, so in the daytime and late evening I am free to take care of your pet! I work to build trust with animals, and am careful to adhere to their boundaries. I offer compassion and respect, letting them become comfortable and feel safe with me.

Sitter Profile Image: Olivia J.
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Olivia J.
$28
total per visit
5.0 out of 5 stars
• 12 reviews
3 repeat clients
10 years of experience
Waterloo, ON, N2J

“Olivia is amazing! Second time booking with her for my dog and already booked again. She is very flexible and accommodating and my pup gets so excited to see her! I can tell she treats her just like she would her own. Highly recommend.”

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Victoria W.
Sitter Profile Image: Tinisha B.
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Tinisha B.
$28
total per visit
5.0 out of 5 stars
• 3 reviews
2 years of experience
Kitchener, ON, N2E

About: I have experience caring for cats and dogs through family and friends, providing feeding, playtime, walks, and loving attention while treating each pet like my own. I currently work full time from home . I’m available for walks & check ins on weeknights after 5:30 PM. I’m also available during the day. I’m available most weekends and some holidays. I offer walks, drop-in visits, house sitting , and flexible care depending on your pet’s needs. I truly love animals and will treat your furry family members with the same care, patience, and love I would give my own. I always keep my Rover calendar updated, so you can easily see my availability and the times I’m free. I look forward to meeting you and your furry friends! I provide attentive, reliable care while following your pet’s usual routine and your instructions. Their safety, comfort, and happiness are always my priority.I will keep you updated with messages and photos while you are away.

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The median cost per visit for dog sitting in Waterloo is $25

Dog parents share their Rover experiences - Waterloo

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5.0 out of 5 stars

Karen is great! She helps with drop ins for my 8 year old golden retriever and 6 month old puppy, which can be a handful! She is attentive, communicative, thorough and you can tell she really loves working with animals and providing great care.

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Megan K.
Drop-In Visits
5.0 out of 5 stars

Even when there is time between visits our boys seem to enjoy their visits from Sunny. She manages to play with them, get a walk in, with water breaks and treats to follow all in a short time. She is also flexible when possible around her arrival time with last minute adjustments if her schedule permits. Until next time Sunny.

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Mary Anne M.
Drop-In Visits
5.0 out of 5 stars

Felt very reassured that my little zoo of furbabies were looked after! Got photos and updates and am so grateful to know they had someone to check in and play with them while we were at our wedding! Especially my very hyper dog and new rehomed kitten!

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Shannon E.
Drop-In Visits
5.0 out of 5 stars

Shannon is the most expert, professional you could hope for. She is deeply caring and thoughtful and attends to our babies like members of her own family. Our 2 labs are a real handful and they LOVE her visits and we LOVE and APPRECIATE the peace of mind of knowing that they are in GREAT hands when we're away.

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stefanie b.
Drop-In Visits
5.0 out of 5 stars

Carina was absolutely amazing with Hennessy and Brandy! 🐾❤️ I felt completely comfortable knowing they were in her care, and it was so nice being able to relax and not worry about them. She was reliable, caring, and clearly treated them like they were her own. Both dogs were happy and well taken care of, which means everything to me. I would 100% trust Carina with them again and highly recommend her to anyone looking for someone wonderful to care for their pets!

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Sherri Ann S.
Drop-In Visits
5.0 out of 5 stars

Our cat and dog miss Linnea’s regular visits. Maya walks to the door around the time Linnea would show up. Linnea was patient with our cat to come around. In the end he wanted cuddles and belly rubs. Communication between us was excellent, we enjoyed the daily updates and images of our fur babies. Linnea is reliable and we will book with her again in the future.

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Sonja Z.
Drop-In Visits
5.0 out of 5 stars

Bren was super the whole week. She went above and beyond looking after my babies. The pictures were great. She was there for every appointment and looked after them as if they were her own (maybe even better).

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Mike Q.
Drop-In Visits
5.0 out of 5 stars

Really appreciated Megan's communication while we were away for two weeks! She was flexible and easy to work with. Not to mention, our doggos loved seeing her every day and she went above and beyond for them. Thanks for everything you did, Megan!

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Sandeep M.
Drop-In Visits
5.0 out of 5 stars

It was my first time using Rover and not having a friend or family care for Luci who is a bit nervous and takes time to warm up to new people. Piper made it easy with her professionalism, excellent communication and confidence. I really appreciated the thoughtful notes and the photos and will definitely book Piper again.

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Tania F.
Drop-In Visits
5.0 out of 5 stars

Olivia is amazing! Second time booking with her for my dog and already booked again. She is very flexible and accommodating and my pup gets so excited to see her! I can tell she treats her just like she would her own. Highly recommend.

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Victoria W.
Drop-In Visits
5.0 out of 5 stars

Brittany is so great with Hazel. She takes the time & care. And she communicates with me. Thank you again!

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Kathy A.
Drop-In Visits
5.0 out of 5 stars

We had a great experience! Mariana was wonderful with our dog. She is incredibly responsive, responsible, and easy to communicate with. It was clear our dog was well cared for and in great hands. We would absolutely book with her again and highly recommend her!

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Nina J.
Drop-In Visits
5.0 out of 5 stars

I recently moved to Kitchener with my dog and kitten, so finding someone who is reliable and trustworthy to enter my home and look after my furbabies was huge for me. Rayane has been amazing and my animals love her! I always look forward to the photo updates after her stay :) thank you Rayane!

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Logan C.
Drop-In Visits
5.0 out of 5 stars

They are absolutely amazing! Our dog Lexy is a very picky girl but loves Ruomai and her partner! They always send videos and pictures while we are away. 10/10 sitter that we will recommend!

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Amy L.
Drop-In Visits
5.0 out of 5 stars

Lixing was diligent, communicative and caring. She followed all instructions carefully. We have a very young puppy and a six year old pug… two dogs with different needs but she gave them both the care and attention they needed.

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Britt L.
Drop-In Visits
5.0 out of 5 stars

Alexandra had quick response times and clear communication. She also accepted my last minute drop in visit, and was very polite and understanding about it. My dog was super energetic and happy during and after the visit, which isn’t common for him after meeting new people. Will book again!

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Josh C.
Drop-In Visits
5.0 out of 5 stars

Serena really is amazing! She has a genuine love for dogs - you can see it in the way she interacts with them. Our dog Roxie and her have become great friends. Very great to see

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Trevor M.
Drop-In Visits
5.0 out of 5 stars

My dogs fell in love with Sarah immediately! She took the time with my anxious rescue to ensure he was comfortable and checked in regularly!

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Bella B.
Drop-In Visits
5.0 out of 5 stars

Hugo was excellent. He quickly agreed to meet with us and we immediately felt completely at ease with having him as a caregiver for our dog and cat. He was able to do a sane day drop in and sent photos that showed how good he is with the pets. Looking forward to having him come back again soon!

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Kevin M.
Drop-In Visits
5.0 out of 5 stars

Malibu was in great hands with Emily. She is kind and caring and she provided updates and photos of their time together which I appreciated! Would recommend Emily to any pet parent and will definitely be booking again!

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Julia L.
Drop-In Visits
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How to book dog sitting

  1. 1. Search

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Popular requests for dog sitting - Waterloo

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Sitters in Waterloo average 5
repeat dog sitting clients

FAQs for Dog Sitting - Waterloo

Frequently asked questions about Rover

The average cost of Dog Sitting in Waterloo is $28 per visit as of November 2026. Most bookings cost between $17 and $43 per visit. On Rover, sitters set their own rates based on factors such as their experience, the length of care, the number of pets, and your pet’s specific needs. As long as your booking dates and pet profiles are accurate, the price shown before you confirm is the total, including any booking fee.

There are 1,337 sitters on Rover for Dog Sitting in Waterloo. About 87% of Waterloo sitters can respond to requests in under 60 minutes. Whether you’re planning ahead for holidays, need last-minute care, or need same-day coverage for an urgent trip, you can message multiple sitters at once to find available care.

Once you find the right match, you can arrange a Meet & Greet to ensure they are a perfect fit for your pet’s personality before confirming.

Before the first visit, give your sitter clear written instructions covering your pet’s feeding routine, medication, litter or toilet care, preferred activities, behaviour, and anything that may make them anxious. This is a good idea, even if you’ve had a Meet & Greet.

Your instructions should explain where supplies, such as food, treats, medication, leashes, litter and cleaning supplies are kept. Include your vet’s details and an emergency contact, and let your sitter know what signs could indicate that something is wrong.

For some visits, you may want to confirm how the sitter will access your home and identify any rooms or areas that are off-limits. Update these instructions whenever your pet’s routine or needs change.

You and your sitter can agree on a care schedule that fits your pet’s routine and the sitter’s availability. Pet Sitting can be booked as a one-time or recurring drop-in visit. If you need overnight care or dog walks, you may also be able to book House Sitting or Dog Walking through Rover with the same sitter, provided they offer those services.

Before booking, confirm:

  • the timing, length, and frequency of visits;
  • the care instructions the sitter should follow;
  • which parts of your pet’s usual routine should be prioritized;
  • how often you would like to receive messages, photos, or other updates.

Not every sitter offers the same services, availability, or booking options. Review their profile and discuss the care you need through Rover before booking each service.

If you would like updates while you’re away, you can discuss with your sitter how many or how frequent you’d like those updates to be. The Rover app allows sitters to send photos, videos, and messages about your pet, including how many pee or poop breaks occurred. You can message your sitter at any time through the app and our support team is available 24/7 by email or chat if you have concerns.

The personalized, in-home nature of pet care through Rover can mean more individual attention for your pet.

Key handling is entirely up to you and your sitter to agree on during the Meet & Greet or in the Rover app. Most pet parents in Waterloo choose to hand over a spare key or digital fob in person, while others arrange a lockbox or unique access code. Don't forget to discuss key returns as well!

Every sitter on Rover is required to pass a background check before listing their services. This process confirms their identity and indicates they do not have any disqualifying offences.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to $25,000 in eligible veterinary care. For more details, visit Rover's Trust & Safety page.

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes 24/7 customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement program for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the Rover Guarantee, which provides up to $25,000 in eligible veterinary care reimbursement.

sitters on Rover set their own cancellation policy, which you can find on their profile under their contact information. Sitters may set a same-day, one-, three-, or seven-day cancellation policy. Cancelling within your sitter’s cancellation policy qualifies you for a full refund.

Same-day cancellations for recurring services, which include walks, drop-ins, and day care, follow the full refund policy. Otherwise, for pet boarding and house sitting, if you cancel after 12 pm on the applicable cancellation deadline, you’ll receive a 50% refund for the first seven days of the booking and a 100% refund for any remaining days.

If your sitter needs to cancel within seven days of the booking's start date, then our reservation protection will kick in. This means you will get a full refund and our support team will work with you to find a replacement sitter.

A Meet & Greet is a casual meeting to vet potential sitters and communicate care needs for peace of mind before a booking begins. Only sitters who have never booked with you before can schedule a Meet & Greet on Rover; however, you are welcome to coordinate one in Rover messages with sitters you have previously booked. This can be helpful if you have a new pet or routine you want to go over with your sitter.

Meet & Greets can take place in person or virtually. If you are booking with a sitter for the first time, we recommend in-person Meet & Greets to get a clearer sense of how your sitter interacts with your pet or the new environment.

During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Meet & Greets are a great way to prepare your pet and sitter for longer stays or first-time bookings. Read our tips for your first Meet & Greet.

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