Cat Sitting Matthews

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Over 478
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Prices are estimates per visit. Pricing may vary based on your search. A booking fee of 11% and taxes will apply.

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Sitter Profile Image: Natalie B.
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Natalie B.
Star Sitter
from
$20
per visit
5.0 out of 5 stars
• 62 reviews
16 repeat clients
20 years of experience
Matthews, NC, 28105

“Natalie was amazing with our boy and did more than we even asked. We will use her to care for our boy every time we leave. Highly highly recommend!”

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Angela Q.
Sitter Profile Image: Christina W.
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Christina W.
from
$14
per visit
3 repeat clients
20 years of experience
Sardis Woods, Charlotte, NC, 28270

About: I’ve cared for animals my entire life, including dogs, cats, and horses. I previously worked as an equine veterinary technician and am comfortable with pets of all sizes and personalities. Growing up I did a lot of farm sitting and so I am used to juggling quite a few animals at a time. I currently have two cats, a dog, and a horse, so I understand how important it is to provide safe, loving, and dependable care. Because I work from home, I have the flexibility to accommodate different schedules and give pets the time and attention they deserve. Whether it’s a long walk, sticking to a feeding routine, or simply providing companionship, I’m able to be dependable and responsive. Spending time with animals is something I genuinely enjoy, and caring for them is a natural part of my everyday life. My goal is to make your pet feel comfortable, safe, and stress-free in their own environment. I am an extremely reliable person who has experience farm sitting and being extremely attentive to animals needs.

Sitter Profile Image: Savannah B.
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Savannah B.
from
$15
per visit
5.0 out of 5 stars
• 4 reviews
1 repeat client
12 years of experience
Marshbrooke, Matthews, NC, 28105

About: I was born into a family of animal lovers and have never known life without pets. Over the years, my family has cared for 15+ animals, including dogs, cats and other small pets giving me lifelong experience with animals of different ages, sizes, personalities, and care needs. Today, I help care for our two dogs and am the primary caregiver for our three cats, so I understand the responsibility, patience, and consistency that pets need to feel safe and happy. I’m experienced with feeding schedules, administering oral medications, providing daily exercise, and making sure dogs receive plenty of attention, enrichment, and affection. Whether your dog loves to play, explore, or simply enjoys having someone nearby, I’ll make sure they feel safe, comfortable, and cared for while you’re away. I’m currently taking a gap year before starting school and am part time self-employed, so pet care is one of my main priorities. I have a very flexible schedule and plenty of time to give your pets the attention they deserve. I’m available for dog walks, drop-in visits, and house sitting throughout the week, including mornings, afternoons, evenings, weekends, and most holidays. I do my best to accommodate last minute requests whenever possible and will always keep my availability up to date. Your pet’s safety, comfort, and routine are always my top priorities. When caring for pets in your home, I’ll carefully follow all of your instructions, including feeding schedules, walks, playtime, medications and any special care your pet may need. I’ll also make sure your home is respected by keeping things clean, secure and exactly as you left them. Since I have pets of my own, I currently only offer services in clients’ homes. This allows me to give your pet my full attention while keeping both your pets and mine comfortable and stress-free. I’ll always provide dependable care, plenty of affection and regular photo and text updates so that you can have peace of mind while you’re away. I know how important it is to trust someone with a beloved family member, so I pride myself on clear communication, reliability, and treating every pet as if they were my own.

Sitter Profile Image: Lisa A.
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Lisa A.
Star Sitter
from
$13
per visit
5.0 out of 5 stars
• 18 reviews
8 repeat clients
25 years of experience
Indian Trail, NC, 28079

“Lisa was fabulous! Our kitty can be bad with strangers but Lisa was a trooper and very understanding. Highly recommend and will request again!”

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Drew H.
Sitter Profile Image: Mylene V.
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Mylene V.
Star Sitter
from
$20
per visit
5.0 out of 5 stars
• 22 reviews
21 repeat clients
20 years of experience
North Sharon Amity-Reddman Roa, Charlotte, NC, 28212

“Mylene is absolutely wonderful!! She is consistent and communicates so well with pictures and details. Being gone for such a long trip, I felt so comfortable having her come to my house everyday and look after my cat. Will absolutely use her again!”

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Ashlea S.
Sitter Profile Image: Nataly d.
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Nataly d.
Star Sitter
from
$22
per visit
5.0 out of 5 stars
• 76 reviews
34 repeat clients
10 years of experience
Matthews, NC, 28105

“Nataly did a great job with caring for JT. She did everything as instructed, even while it was a slight late notice. She did a great job in allowing JT to feel comfortable as he is pretty shy boy and it takes him time to warm up to others. I would highly recommend her to take care of your fur babies if you ever need someone to drop by and give them some company.”

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Alx c.
Sitter Profile Image: Svitlana S.
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Svitlana S.
from
$13
per visit
20 years of experience
Olde Providence South, Charlotte, NC, 28226

About: I have multiple dog breeds since childhood. Now I would love to keep a safe and caring companionship for your pet. They will be sure to enjoy the spacious house during the hottest hours and friendly walks during the cooler hours. I am a homemaker homeschool mom with a flexible schedule. We are able to adjust to boarding as needed. Let us know how we can care for your pet. We have a spacious house and backyard where the pet can run around freely. We also gave sidewalks by our property where we can take your pet for a walk.

Sitter Profile Image: Averi b.
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Averi b.
Star Sitter
from
$20
per visit
5.0 out of 5 stars
• 363 reviews
70 repeat clients
6 years of experience
Cotswold, Charlotte, NC, 28211

“Averi is a wonderful pet-sitter for my two cats! I got back from a trip and they have obviously been very well taken care of - clean litter boxes, clean water, and happy cats. One of my cats is especially shy, so seeing photos of him cuddling with her tells me that my pets trust her completely and she does a great job with them. It's a relief to know my cats are in good hands when I'm away!”

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Theresa J.
Sitter Profile Image: Elizabeth B.
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Elizabeth B.
from
$14
per visit
5.0 out of 5 stars
• 7 reviews
2 repeat clients
5 years of experience
Marshbrooke, Matthews, NC, 28105

About: I grew up with multiple dogs in the home and loved taking them on walks and doing different types of enrichment. Needless to say not much has changed, I can’t wait to help make your pets life better and yours easier! I am currently an overnight baker so early morning walks are no problem! My sleep schedule is very flexible so accommodation during the day won’t be a problem either. While I won’t be hosting any animals in my home, communication, following rules and being on time are very important to me. I can’t wait to learn all about your animals!

Sitter Profile Image: Amalia K.
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Amalia K.
from
$20
per visit
11 years of experience
Sardis Woods, Charlotte, NC, 28270

About: My experience working in a veterinary hospital over the years has given me valuable hands on experience caring for animals of different breeds, sizes, ages, and personalities. I’m comfortable handling pets, understanding their individual needs, and recognizing signs that something may be wrong. Whether caring for senior pets, or animals who need a little extra patience and attention, I believe every pet deserves compassionate, attentive care. I treat every animal as if they were my own! I have two pets of my own a large and small breed dog that I care for daily with feedings, making sure they get their daily activities in. They are older but still sharp as a rock. I also used to care for about 8-10 outdoor cats and 4 indoor cats before I moved to North Carolina. I was doing that for about 3 years and loved every second of it. My own pets get fed around the same time every evening, we go for walks over the weekend and during the week if they are up for it. I am very good at keeping them on a schedule, however some days are different and not always the same depending on work and what life decides to throw at me. I will do my best to keep your pets on a schedule if I must and I can take them for walks, play with them, even take naps with them!

Sitter Profile Image: Grace G.
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Grace G.
from
$18
per visit
5.0 out of 5 stars
• 1 review
10 years of experience
Matthews, NC, 28105

About: I’ve grown up with dogs and cats my entire life (4 dogs and 5 cats to be exact!) I currently have 2 orange cats who I am mildly obsessed with. I work from home in the Matthews area and would love to drop by to see your pets during the day or to give you peace of mind while you’re away. I work from home in the Matthews area so my days are flexible! I can drop by if you’re out during the day, or stay longer to keep them company while you’re away! I have a fenced in yard and work from home with my husband. I live in a quiet residential neighborhood that makes going on walks easy.

Sitter Profile Image: Tatiana M.
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Tatiana M.
from
$14
per visit
7 years of experience
Matthews, NC, 28105

About: I have dog sat for several friends and family for many years. I'm very active and love walking, running, and hiking. Your dog will get lots of exercise! I have a Chihuahua and love taking care of her. I always have treats and a tennis ball on me. I currently live Uptown, but my kids go to school in Matthews M-F. I'm looking for a flexible gig that will pass time in the area, so I can be around for my kids, and not have to go back and forth from Uptown to Matthews. I regularly take walks at Squirrel Lake Park for the Greenway, and Colonel Beatty Park for the trails. Having the company of your pooch would be wonderful! I take my dog, Callie, on 2-3 mile long walks daily. She is very healthy and happy and your dog will be too. I'm happy to walk your dog with her if they need company, or solo.

Sitter Profile Image: Blair R.
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Blair R.
Star Sitter
from
$23
per visit
5.0 out of 5 stars
• 12 reviews
3 repeat clients
25 years of experience
Matthews, NC, 28104

“Blair was great! She sent me many photos and comments of my kitties from each visit. One of my cats is diabetic and needs two shots of insulin a day, and she did a great job! He came right to her and loved up on her!”

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Kelly O.
Sitter Profile Image: Martha A.
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Martha A.
from
$26
per visit
10 years of experience
Matthews, NC, 28105

About: I’ve always been an animal lover, and I really enjoy spending time with pets and getting to know their personalities. Whether we’re going for a walk, playing, feeding, or just relaxing together, I’ll make sure your pet feels safe, comfortable, and loved. I know every pet has their own routine, so I’m happy to follow whatever works best for them. I’ll care for your pet like they’re part of my own family and make sure they get plenty of attention while you’re away. Pet care is my full-time focus, so I have plenty of time to give your pet the attention they deserve. My schedule is flexible, and I’m available for walks, drop-in visits, daycare, and overnight care throughout the week. I’ll make sure your pet feels safe, comfortable, and loved while you’re away. Your pet’s safety and comfort are my top priorities. I’ll follow your care instructions closely and make sure your pet stays happy, safe, and relaxed. I’ll keep you updated with messages and photos, so you can have peace of mind knowing your pet is in good hands. I treat every home with respect and every pet like family.

Sitter Profile Image: Mia G.
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Mia G.
Star Sitter
from
$27
per visit
4.9 out of 5 stars
• 59 reviews
15 repeat clients
7 years of experience
Charlotte, NC, 28277

“Mia is an enthusiastic animal lover who did a lovely job taking care of my geriatric Maine Coon cat. She is conscientious and kept me informed while we were away. I would hire her again.”

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Pat H.
Sitter Profile Image: Brenda D.
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Brenda D.
from
$18
per visit
3 years of experience
Mint Hill, NC, 28227

About: As a proud dog mom of two, I have lifelong experience caring for pups of all shapes and sizes—from large, high-energy breeds to small, gentle ones. I’ve spent years helping friends, family, and neighbors with walking, feeding, and overnight care. I know every dog has a unique personality and routine, and I’m dedicated to providing safe, attentive care along with frequent photo updates so you can always have peace of mind while you're away! I am currently a college student working to cover my tuition, which gives me great flexibility throughout the week! Because of my flexible schedule, I am readily available for drop-in visits, energetic walks, and overnight house sitting at your home to make sure your pets maintain their normal routine. At the moment, I don't host pets in my own home, as I prefer to provide care right in the comfort of your pet’s familiar space! Whether it's a dog or a cat, staying in their own home helps the babies feel so much safer, cozy, and relaxed instead of having to adjust to a whole new environment. Whether I’m dropping in, going for a walk, or staying overnight, I pride myself on being sweet, polite, incredibly respectful, and extra tidy with your home.

Sitter Profile Image: Rahma S.
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Rahma S.
from
$18
per visit
5.0 out of 5 stars
• 2 reviews
1 repeat client
11 years of experience
Charlotte, NC, 28270

“I really love how Yair took to Rahma…she knew how to respond to Yair actions especially how this was his first experience to have someone else to care for him other than family. I really felt comfortable with her taking care of Yair. She asked me questions about Yair care that i didn’t even think to ask. She allow me to not worry about Yair care while I’m on my trip. She followed instructions to the point. I will definitely uses her service again and referred her to others.”

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Rebecca W.
Sitter Profile Image: Abigail F.
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Abigail F.
Star Sitter
from
$18
per visit
5.0 out of 5 stars
• 16 reviews
4 repeat clients
25 years of experience
Matthews, NC, 28104

About: My family loves to run around and play games with furry friends, and there’s always time to snuggle up on the couch. I only take one dog at a time, which allows me to offer focused care to your pet. I have taken care of family and friends’ pets for over 20 years, and would love to help out your family! I am a teacher, and have very flexible summer hours. I can accommodate whatever you need during June-August. During the school, year I am available in the afternoons. I have a fenced-in backyard in a neighborhood with lots of walking paths. I do not have any pets of my own, so we can devote all of our attention to your furry friend!

Sitter Profile Image: Dayuna C.
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Dayuna C.
from
$12
per visit
4.8 out of 5 stars
• 26 reviews
13 repeat clients
10 years of experience
Montclaire South, Charlotte, NC, 28273

“All of her pictures were super cute! She did great taking care of our two cats and was very receptive to my unnecessarily long information/to-do list 😂”

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Kailey K.
Sitter Profile Image: Jessica-Sue B.
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Jessica-Sue B.
from
$22
per visit
5.0 out of 5 stars
• 3 reviews
16 years of experience
Charlotte, NC, 28270

About: Hi, I’m Jessica-Sue, and I’d love to treat your pets like royalty! 👑 I come from a family of lifelong dog lovers—my mom rescued dogs, and my great aunt was a breeder and international dog judge. I also had a beloved cat, Lilly Anne, who passed in 2018, and I still hold a special place in my heart for her. I have over a decade of experience caring for cats, dogs, birds, puppies, kittens, and senior animals. I’m comfortable giving medication to both dogs and cats. I’ve fostered cats in the past and truly enjoy caring for animals of all kinds. I’ll care for your home respectfully and give your pets the love and attention they deserve. For all first-time bookings, I require a short meet-and-greet or video chat so your pets can get familiar with me and so we can review their routine and needs. Please feel free to reach out with any questions or booking requests—I’d love to connect! I’m new to Rover, but I’ve been housesitting and petsitting for over a decade through word of mouth, TrustedHousesitters, and House Sitters America. You’re welcome to check out my TrustedHousesitters profile to see my five-star reviews. I’ve also included some reviews below. I’m also happy to provide reference contacts upon request. “Jessica-Sue was incredibly flexible and easy to coordinate with. She is amazing with animals and she and Rupert LOVED each other immediately. She left my house looking spotless!” (Hound dog Rupert and two cats) Sarah THS, Brooklyn NYC Dec 2024 “Jessica-Sue was so great we asked her back a second time. Great with our pets and home.” (Border Collie Puppy, cat and lizard) Matthew THS, Savannah, GA Oct 2025 "I highly recommend Jessica-Sue for your house/pet sitting needs! With her calm and confident energy, I knew my pets were in good hands. She is thoughtful, organized and asked detailed questions to ensure that everything went perfectly. Jessica-Sue and I had great communication throughout the sit and she sent lots of photos with my team looking happy and well cared for. I especially appreciated her commitment to keeping my same routine, especially with my dog Bo. She took him for his evening walks/runs at Stone Mountain Park, which I know he loves. You will come back to a clean home with happy pets. (She even watered the lawn!!) Jessica-Sue is absolutely wonderful and you will be lucky to have her care for your home with as much love and attention as you do." —(Pit bull and 4 cats) Eve, House Sitters America, Georgia June 2023 “We had the absolute pleasure of having Jessica-Sue take care of our home, our beloved cats, and our plants while we were away—and we couldn't have asked for a better experience. From the very beginning, her communication was kind, thoughtful, and clear. She arrived the night before the stay, which gave us the opportunity to walk her through everything and show her around the community pool and gym. That extra time meant a lot to us and set the tone for how caring and detail-oriented she is.Throughout her stay, Jessica-Sue kept us updated with regular messages and sent the most beautiful, thoughtful photos of each of our cats—each one felt like a little love letter from home. She clearly took time to connect with them, and it showed. Our cats were not only well cared for, but genuinely happy and very comfortable in her presence (and yes, they definitely miss her now!). Our house was spotless when we returned, and our plants looked healthier than ever. It’s rare to find someone who takes such care and pride in what they do. We wholeheartedly recommend Jessica-Sue to anyone looking for a responsible, kind, and detail-oriented house and pet sitter. We’d welcome her back anytime!” — (5 cats) Corinna THS, Hendersonville NC Sept. 2025 “Jessica-Sue responded to a short notice request for someone to watch our just-adopted kittens. I was so grateful for her kindness and thoughtfulness. She takes great care of the house and the kittens and communicated regularly (which was key because we were nervous new cat parents!) she had lists of questions to make sure she knew everything she needed to and everything went smoothly. Highly recommend her!” — (Two sister kittens) Selena, Washington DC Feb 2024 "Jessica-Sue did some volunteering for our cat rescue group in Brooklyn and she proved to be both reliable and compassionate. She really cared about the well-being of the cat she fostered —he required daily pill medications and a particular food—and she asked questions and took her responsibilities seriously! It is great that J-S is available to help with fostering for a rescue group or shelter while she has no pets of her own at this time. Good fosters are not easy to find and are an integral part of rescue." —Maria Rozos, Board Secretary of Infinite Hope, Brooklyn, NY “I have known Jessica-Sue for over 5 years. We were in a performance workshop together and maintained contact primarily because of our love of animals. Jessica-Sue has taken care of my cat, Olive, at her apartment for week long time-periods while I was out of town. I know her to be a kind and responsible caretaker. My cat is always bright and content when I return home, and I am grateful knowing I can entrust my cat to Jessica-Sue’s care without worry.” —Jil, Newark, NJ I am a creative who works remotely as a writer, allowing me plenty of flexibility in my schedule. With a background in filmmaking and photography, I enjoy capturing beautiful photos of your pets during my stays. When I sit for you, you can feel confident knowing your home is secure and your pets are loved and well cared for. I send regular updates and since I'm also a photographer you'll get great pics of your pets. I respect every home I stay in. I appreciate clean, well-cared-for spaces and treat your home with the same attention I give my own. No one will enter your home without your permission, and I will leave everything as clean and tidy as I found it. I live a completely sober lifestyle—I don’t smoke, drink, or use recreational drugs. I’m also happy to care for indoor and outdoor plants with clear instructions. It's important to me to arrive at a clean, uncluttered, and comfortable environment, as I'll be staying in your home. I appreciate the opportunity to see the space in advance so we can make sure it's a good fit for everyone.

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The median cost per visit for cat sitting in Matthews is $20

Cat parents share their Rover experiences - Matthews

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5.0 out of 5 stars

Very professional, our cat is usually very shy but apparently was very comfortable with Jane. I would recommend her and plan to use her services in the future.

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Jennifer S.
Drop-In Visits
5.0 out of 5 stars

I have had Jenni watch my fur babies so many times and will continue asking her to whenever I am out of town I always have a peace of mind with her. Thank you for watching my fur babies and going above and beyond! You're awesome!!

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Nichole M.
Drop-In Visits
5.0 out of 5 stars

Linda was great! This was my first time ever using Rover and I’m so grateful I found Linda. It was pretty last minute and she was able to help me out! She gave me multiple updates throughout her visits and she really took any worries I had about being gone away! Thanks Linda :)

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Anna M.
Drop-In Visits
5.0 out of 5 stars

Jordan took such good care of my babies! She gave updates each visit and took cute photos❤️ I will definitely look to rebook in the future when needed.

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Starr M.
Drop-In Visits
5.0 out of 5 stars

Always reliable, friendly and conscientious! She takes great care of the "pride" and they really like her. Jennifer is my #1 go to pet sitter!!

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Kathy M.
Drop-In Visits
5.0 out of 5 stars

Natalie takes wonderful care of our cat and leaves us detailed messages and updates. She is very reliable and communicates well. Very glad to have found her services!

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Bonnie F.
Drop-In Visits
5.0 out of 5 stars

My husband and I love Samantha! She takes such great care of our two adults cats! Thank you, Samantha!!! ❤️♥️❤️♥️

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Ruth S.
Drop-In Visits
5.0 out of 5 stars

Darby is the best!! She is so kind and loving. Our pets adore her and she takes so much time to update and send pictures. It’s hard to leave your pets but Darby made it so easy. She is responsive and communicates well. She took the time to meet our fur babies and went over the care instructions with care. Honestly, because of Darby this experience has been great.

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Rachel E.
Drop-In Visits
5.0 out of 5 stars

My second time having Laura take care of my cat. She is fantastic and I highly recommend her! I will be using her as often as I can.

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Craig B.
Drop-In Visits
5.0 out of 5 stars

Jillian was great! She came by more than once before our trip to make sure our new dog wasn’t scared of her, which worked out great! They were happy to have a midday friend to take them potty. Thanks Jillian!

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Julia J.
Drop-In Visits
5.0 out of 5 stars

Elyse was great to work with! She took care of our kitty while we were out of town and never missed a visit. We loved to see the photos and updates she sent with every visit. Will definitely book with Elyse again 😊

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Elizabeth J.
Drop-In Visits
5.0 out of 5 stars

She did a great job Thor was great she even brought him sone extra toys she wasnt using my house loojed good thanks again for everything

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Matthew R.
Drop-In Visits
5.0 out of 5 stars

Minh always does amazing!!! So thoughtful and super flexible, we messaged her like three days before our trip and she accommodated us!!! She’s the best and cares for our pets like her own!

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Liza P.
Drop-In Visits
5.0 out of 5 stars

Katie took great care of our older cat, Pumpkin. She gave him his daily insulin shots, fed him and even brushed him. She also sent photos which I really appreciate. I highly recommend her.

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J D.
Drop-In Visits
5.0 out of 5 stars

I have partnered with Sara twice and she’s down right amazing. She really cares and gives our boy everything he needs matches with care.

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Amy S.
Drop-In Visits
5.0 out of 5 stars

Reagan was amazing. This whole experience having a pet sitter through Rover and choosing Reagan to come take care of our babies was so worry free. Our pets absolutely loved her and she gave excellent updates on them while we were gone. We will definitely be booking Reagan again!

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Allison S.
Drop-In Visits
5.0 out of 5 stars

Kristin is the best!! She has helped us for many weekends this summer, and we appreciate her so much!

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Zoe M.
Drop-In Visits
5.0 out of 5 stars

Dagnie did a great job with my dogs and cat! She sent photos at each visit and you could see how excited my pets were to see her. I returned home to find my pets well cared for. Thanks Dagnie!

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Bill I.
Drop-In Visits
5.0 out of 5 stars

Hope was awesome! Rocco looked so happy in all of the photos she sent of him. Would book with her again!

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Jayden W.
Drop-In Visits
5.0 out of 5 stars

Dorothy did a great job with Lahli & Jasper and our turtles. She even dealt with alarm malfunctions and other issues around the house. Will definitely rebook and recommend.

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Donns H.
Drop-In Visits
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Sitters in Matthews average 8
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FAQs for Cat Sitting - Matthews

Frequently asked questions about Rover

The average cost of Cat Sitting in Matthews is $18 per visit as of November 2026. Most bookings cost between $14 and $29 per visit. On Rover, sitters set their own rates based on factors such as their experience, the length of care, the number of pets, and your pet’s specific needs. As long as your booking dates and pet profiles are accurate, the price shown before you confirm is the total, including any booking fee.

As of November 2026, there are 730 sitters on Rover offering Cat Sitting across Matthews. Enter your ZIP code to see which available sitters are closest to your home.

Cat sitters on Rover care for your cats’ needs and can spend quality time with them, including activities like feeding, playing, and refreshing their water and litter boxes. Depending on your arrangement, you can schedule as many visits per day as your cat needs or find a sitter who can stay at your house overnight. Some sitters also board cats in their home.

House sitting can be ideal for cats who need socialization or care that lasts longer than a few hours. Your cat stays in their own home, on their own schedule, with care based on what you and your sitter agree on together.

Many pet parents provide a spare key or arrange a lockbox. You can also exchange keys during the Meet & Greet and show your walker how to use digital fobs or personalized codes. It helps to arrange access to your home, from spare keys to concierge introductions, before pet care begins.

If you live in an apartment or condo, don’t forget to discuss details like buzzer access, codes, or elevator etiquette. These details can help a pet sitter feel more comfortable going in and out of your building.

Every sitter on Rover is required to pass a background check before listing their services. This process confirms their identity and indicates they are not on the Department of Justice’s National Sex Offender Public Website or have any disqualifying offenses.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to $25,000 in eligible veterinary care. For more details, visit Rover's Trust & Safety page.

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes 24/7 customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement program for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the Rover Guarantee, which provides up to $25,000 in eligible veterinary care reimbursement.

A Meet & Greet is a casual meeting to vet potential sitters and communicate care needs for peace of mind before a booking begins. Only sitters who have never booked with you before can schedule a Meet & Greet on Rover; however, you are welcome to coordinate one in Rover messages with sitters you have previously booked. This can be helpful if you have a new pet or routine you want to go over with your sitter.

Meet & Greets can take place in person or virtually. If you are booking with a sitter for the first time, we recommend in-person Meet & Greets to get a clearer sense of how your sitter interacts with your pet or the new environment.

During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Meet & Greets are a great way to prepare your pet and sitter for longer stays or first-time bookings. Read our tips for your first Meet & Greet.

Yes, you can find sitters who have experience with handling special pet needs in Matthews. On Rover:

  • 88% of sitters can help with special care needs
  • 92% can help with giving oral medications or injections
  • 94% can help with daily exercise

You can also find pet sitters on Rover who accept only one pet at a time, which is ideal for anxious puppies, kittens, or senior pets who move at a gentler pace. Some sitters will also list availability for 24/7 care, also known as constant care, in their profiles.

Use the search filters to narrow down sitters whose specific experience or environment meets your pet's needs. When reaching out to your sitter, outline your pet's care routine and use the Meet & Greet to walk your sitter through your expectations.

sitters on Rover set their own cancellation policy, which you can find on their profile under their contact information. Sitters may set a same-day, one-, three-, or seven-day cancellation policy. Cancelling within your sitter’s cancellation policy qualifies you for a full refund.

Same-day cancellations for recurring services, which include walks, drop-ins, and day care, follow the full refund policy. Otherwise, for pet boarding and house sitting, if you cancel after 12 pm on the applicable cancellation deadline, you’ll receive a 50% refund for the first seven days of the booking and a 100% refund for any remaining days.

If your sitter needs to cancel within seven days of the booking's start date, then our reservation protection will kick in. This means you will get a full refund and our support team will work with you to find a replacement sitter.

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