Pet Sitting in Englewood Cliffs

Book a pet sitter to stop by your home a few times a day to feed and play with your pet.

End
Search

Every sitter passes an enhanced background check. Learn about RoverProtect

Top rated Englewood Cliffs pet sitters

Prices are estimates per visit. Pricing may vary based on your search. A booking fee of 11% and taxes will apply.

1 / 1
Sitter Profile Image: Valerie D.
Verified Enhanced Background Check
Valerie D.
Star Sitter
from
$26
per visit
5.0 out of 5 stars
28 reviews
10 repeat clients
15 years of experience
Teaneck, NJ, 07666

Valerie is so kind and caring and it is so comforting leaving our puppies with her. It is so clear that she loves dogs and she goes above and beyond to take care of them. She texts updates and answers right away. We will absolutely be using Valerie again and again! Such a great person and great puppy sitter!

Profile image
Taylor S.
Sitter Profile Image: Philsung P.
Verified Enhanced Background Check
Philsung P.
Star Sitter
from
$30
per visit
5.0 out of 5 stars
71 reviews
30 repeat clients
2 years of experience
fort lee, NJ, 07024

I can’t recommend Philsung enough! They took exceptional care of my dog while I was away. My dog was happy, healthy, and well-exercised, and I received regular updates and photos that put my mind at ease. Philsung truly went above and beyond, showing genuine love and care for my furry friend. It’s clear they have a passion for animals and a professional approach to pet sitting. I will definitely be using their services again and highly recommend them to anyone in need of a reliable and caring dog sitter!

Profile image
Kariana R.
Sitter Profile Image: Amanda R.
Verified Background Check
Amanda R.
from
$25
per visit
5.0 out of 5 stars
45 reviews
14 repeat clients
6 years of experience
Washington Heights, New York, NY, 10040

One of the best sitters out there! Very professional and sweet. Helped my Mollie out by giving her meds when it was storming and I was at work. Daily pictures. Very understanding with schedule changes. My pups love her dearly! I can’t say enough good things. Highly recommend!

Profile image
Breana W.
Sitter Profile Image: Laudianny N.
Verified Enhanced Background Check
Laudianny N.
Star Sitter
from
$20
per visit
5.0 out of 5 stars
13 reviews
5 repeat clients
10 years of experience
University Heights, Bronx, NY, 10468

Laudianny was great! very kind, responsive, and following instructions exactly as written.

Profile image
Sawni B.
Sitter Profile Image: Qing "Anna" S.
Verified Enhanced Background Check
Qing "Anna" S.
from
$30
per visit
5.0 out of 5 stars
12 reviews
1 repeat client
22 years of experience
Englewood Cliffs, NJ, 07632

About: Hi! My name is Qing. You can also call me Anna. My family and I have taken care of dogs and cats for more than 20 years. Over the years we have had 2 dogs and 2 cats. We currently have a dog who is very calm and friendly. Her name is Noodle. She is a 35lb rescue Sato dog from Puerto Rico. We will do a brief meet and greet before booking to see how your dog goes along with Noodle. For boarding I'm not accepting new customers right now. If you would like to book boarding we could do a daycare first. If everything goes well we could go ahead and book boarding. Also for everyone's safety and health, I kindly ask that all guest dogs please be neutered or spayed, update on all vaccines and physical exams, and on flea/tick prevention. I could also send Noodle's records to you upon request. I send a lot of pictures especially on the first day your dog is with me, so you know how they are adjusting. Please feel free to let me know if you want less or more pictures. (And please just enjoy the pictures and don't feel obligated to respond 😄) I stay home all day. My husband and our two high school human kids are all animal lovers and experienced caregivers. So occasionally if I need to step out for some errands they can stay with the dogs. Our dog Noodle is 7 years old, very calm and friendly. Your dog will have a lot of love and fun here. Let me know your dog's feeding and walking schedule and I will try to stick to that as much as I can. Your dog's safety, health and comfort is my first priority. We have a deck which our dog Noodle loves to hang out on. We also have a backyard. Our neighborhood is quiet and dog friendly. At home dogs are allowed on furniture and in bedroom. No human food. If you have specific rules I am more than happy to help you reinforce them during your dog's stay. I only take one client at a time. Very occasionally day care and boarding guests might overlap. If you don't want your dog to overlap with another guest dog please let me know and I will be more than happy to accommodate that.

Sitter Profile Image: Bryant O.
Verified Enhanced Background Check
Bryant O.
from
$15
per visit
5.0 out of 5 stars
23 reviews
7 repeat clients
30 years of experience
University Heights, Bronx, NY, 10468

Bryant did a superb job with our three cats! He made himself available on short notice and did a great job tending to their individual meds. We could tell the cats liked him, too. Would definitely hire again!

Profile image
Bridie G.
Sitter Profile Image: Tiffany L.
Verified Enhanced Background Check
Tiffany L.
from
$25
per visit
4.8 out of 5 stars
29 reviews
6 repeat clients
10 years of experience
Inwood, Manhattan, NY, 10034

About: I’ve had the joy of being around dogs for as long as I can remember, growing up with both small and large breeds since I was a little girl. Caring for them is a lifelong passion for me. I love not only spending time with dogs but also training them, learning about their unique personalities, and making sure they feel happy, healthy, and understood. My goal as a sitter is to give each dog the same level of love, patience, and attention I’d want for my own, so you can have peace of mind knowing your furry family member is thriving while you’re away. As a freelance artist, I have a very flexible schedule that allows me to tailor my day around the needs of the pets I care for. My work in the arts gives me the freedom to be present for regular walks, playtime, feeding, and companionship throughout the day. Because I can easily adjust my routine, I’m able to give each pet consistent attention and love. Whether I’m caring for a pet in my own home or in a client’s home, safety and trust are always my top priorities. I make sure pets are in a secure environment that they are free from hazards, with access to fresh water, comfortable resting areas, and plenty of safe play space. I follow each owner’s instructions closely, from feeding routines to exercise schedules, and keep a watchful eye on the pet’s behavior and well-being. In a client’s home, I’m respectful of their space and ensure it’s kept tidy and secure. My goal is to provide both the pet and their owner with peace of mind, knowing they’re in a safe, loving, and trustworthy environment.

Sitter Profile Image: Manuela R.
Verified Enhanced Background Check
Manuela R.
from
$18
per visit
5.0 out of 5 stars
4 reviews
5 years of experience
Englewood, NJ, 07631

About: I’ve grown up with dogs my whole life and have always had a deep love and connection with them. While I don’t currently own a dog, I regularly care for my cousin’s dog here in New Jersey — walking, feeding, and keeping him company. I’m attentive, responsible, and genuinely passionate about animals. Your furry friend will feel right at home with me! I currently work as a secretary from 12pm to 5pm on weekdays, so I’m available for dog walking and drop-in visits in the mornings before noon and after 5pm on weekdays. I have more flexibility on weekends and can accommodate house sitting when needed! Your pet’s safety is my top priority. Since I offer walking, drop-in visits, and house sitting, I always follow the owner’s instructions carefully. I’m punctual, communicative, and will send regular photo updates throughout every visit so you always know your pup is happy and safe!

Sitter Profile Image: Diana D.
Verified Enhanced Background Check
Diana D.
from
$20
per visit
5.0 out of 5 stars
10 reviews
6 repeat clients
3 years of experience
Leonia, NJ, 07605

About: Hi there! I’m Diana. I enjoy spending time with dogs and making sure they’re happy, comfortable, and well cared for while their owners are away. I’m experienced with small to medium sized dogs with different personalities at varying ages from 1yrs-13yrs. I provide attentive, reliable, and compassionate care, including feeding, walking, playtime, and basic grooming. I’m patient, dependable, and treat every pet like my own, making sure they always feel safe, loved, and comfortable. I understand how much your fur babies mean to you, and I’m dedicated to giving them the same care and affection you would Pet care fits naturally into my routine — I love spending time with animals. I’m available for daily or weekly care Monday, Wednesday, Friday, and Saturday from 9am–7pm. I provide pet care in my client’s home, ensuring pets stay comfortable in their familiar environment. I’m available Monday, Wednesday, Friday, and Saturday from 9am–7pm. I am also able to provide overnight care if needed on any of these days

Sitter Profile Image: Maybin M.
Verified Enhanced Background Check
Maybin M.
from
$18
per visit
3 years of experience
Inwood, New York, NY, 10034

About: The dog animal kingdom loves my gentle spirit. From the moment I have adopted and rescue from the Animal Care Center in the East Side of Manhattan and for 3 years taken well enough attentive care of Uni have results of having positive encounters with any meet puppies of dogs. My close circle friends and other pet owners recognize that the dogs smell my dog scent within my clothes and skin. I truthfully believe so because they so friendly wants to interact with me. I am mostly available to dog walk services throughout the weekdays and even so possibly on the weekends from late afternoon to evening hour timings I like to make sure my space is cozy, fairly clear enough, and safe for the dogs to stay and be able to move around while I baby sit them. I make sure the pets has or brought its adequate meals food and enough clean water, it’s playing toys or garments that keeps them comfortably cozy and at ease, it’s managed medications if necessary needed to be consume, make it has its playtime or nap time hours moment if is needed. Lastly, I love positively having conversations times to time with the dog and its owner to have a good rapport report status.

Sitter Profile Image: Sierra C.
Verified Background Check
Sierra C.
Star Sitter
from
$30
per visit
4.9 out of 5 stars
45 reviews
15 repeat clients
10 years of experience
Englewood, NJ, 07631

About: Hi Im CeeCee (30). Leaving your baby, is already anxiety inducing, and frustrating as it is. And finding a trusted sitter just adds more to the mental load. With that being said, I make it my business to provide the most reassurance to You and your baby that there will be nothing but love and cuddles while you’re away. I have worked with animals since 2015 getting my start at Camp Bow Wow in Elmwood park and have worked at many prestigious hospitals in multiple states since. I love animals whether it’s cats/dogs or birds and reptiles. They are all so amazing to me. Grooming and distributing medication can be done at your request. I dont mind large dogs at all. Puppies are also welcome. I love to exercise, so your pup and I shall be doing some running around outside. Photography is my side hobby so please be prepared to be flooded with lots of pictures. All pups will go on 3-4 walks a day. More walk can be requested. Am walks: 6-7 am Afternoon walks: 12pm-1pm Pm walks:6pm-7pm Late late walks: 11pm-12am I treat all fur babies how I’d want my own to be treated. In case of emergency I live very close to multiple animal hospitals.

Sitter Profile Image: Marin Z.
Verified Enhanced Background Check
Marin Z.
Star Sitter
from
$25
per visit
5.0 out of 5 stars
37 reviews
18 repeat clients
25 years of experience
Bronx, NY, 10451

I cannot recommend Mirin highly enough! She went above and beyond in caring for my two dogs, and I felt completely at ease knowing they were in such great hands. After every walk, she provided incredibly detailed reports along with lots of photos, which truly made my day and reassured me that my dogs were happy, safe, and well cared for. It’s clear that Mirin genuinely loves what she does! She treated my dogs with so much attention, patience, and kindness. She didn’t just “walk” them; she made sure they were engaged, comfortable, and enjoying themselves. If you’re looking for someone reliable, communicative, and truly exceptional with animals, Mirin is the one. I’m so grateful to have found her and will absolutely continue booking with her!

Profile image
Tatyana R.
Sitter Profile Image: R. Imari M.
Verified Enhanced Background Check
R. Imari M.
Star Sitter
from
$30
per visit
5.0 out of 5 stars
67 reviews
19 repeat clients
20 years of experience
Washington Heights, New York, NY, 10040

Always so kind and reliable. Thank you Imari!

Profile image
Julia D Y.
Sitter Profile Image: Jalisa L.
Verified Background Check
Jalisa L.
from
$30
per visit
4.9 out of 5 stars
181 reviews
88 repeat clients
6 years of experience
Teaneck, NJ, 07666

Jalisa responded very quickly when I put out the call for a last-minute sitter when my scheduled sitter cancelled 11PM the previous day. She was very prompt for our meeting to introduce her to my dogs and get the housekey. My dogs enjoyed meeting her. She sent pics and video, and even my very shy rescue pup felt comfortable enough to come out of hiding for her.

Profile image
Cheryl M.
Sitter Profile Image: Lee F.
Verified Background Check
Lee F.
Star Sitter
from
$25
per visit
5.0 out of 5 stars
50 reviews
29 repeat clients
15 years of experience
Washington Heights, New York, NY, 10033

Lee is an amazing dog sitter and walker -- over the course of almost 2 years we worked with Lee in NY as our primary sitter/walker. He was incredibly responsive via text, the app or otherwise. With walking he walked my Dane - Ryan 2-5 times a week and would flex to show up when I was often late at the office. Lee also stayed at my home with Ryan often - he was clean, respectful of the space an totally attentive to my pup. My roommate mentioned rarely noticing he had even been there. When Lee wasn't available he had friends on recommendation who were amazing and even went out of his way to hand off his set of keys to them. Lee became such a part of Ryan's life often he was more excited when Lee arrived than when I did! We've since moved to LA and will miss him greatly!

Profile image
Sabrina C.
Sitter Profile Image: Victor C.
Verified Enhanced Background Check
Victor C.
Star Sitter
from
$30
per visit
5.0 out of 5 stars
7 reviews
3 repeat clients
10 years of experience
Morris Heights, New York, NY, 10453

⸻ Let me just say—after my first two dog sitters, I almost gave up on this app 🙂. But I’m so glad I found Victor. He is incredibly kind and truly cares. My dog absolutely loves him—he wags his tail and gets just as excited to see Victor as he does to see me, which says everything. Victor is also very reliable. He doesn’t just stick to the exact booked time or show up late like others. He often arrives a few minutes early and sometimes stays a little longer, which I really appreciate. It shows how genuine and dedicated he is. I also have a camera at home, since my dog can’t tell me about his day—and it’s clear that Victor treats him with care and attention. That gives me a lot of peace of mind. He will definitely be my to-go dog sitter moving forward!

Profile image
Denise T.
Sitter Profile Image: Selina H.
Verified Enhanced Background Check
Selina H.
Star Sitter
from
$25
per visit
5.0 out of 5 stars
15 reviews
3 repeat clients
15 years of experience
Washington Heights, New York City, NY, 10032

I was nervous leaving my cat alone for an extended period of time but Selina took excellent care of my girl and helped me out with some things around the apartment as well. She is a pet smart person who knows animals. 10/10 would rebook.

Profile image
Rick S.
Sitter Profile Image: Lucia L.
Verified Enhanced Background Check
Lucia L.
Star Sitter
from
$30
per visit
5.0 out of 5 stars
35 reviews
9 repeat clients
30 years of experience
Englewood cliffs, NJ, 07632

About: I have had pets since I can remember, I love and respect them, I care for them and I love them as a part of our nature, we come to share this earth with them and love each other. I'm taking a sabbatical after many years of working in my own company, I want to share my free time with animals and give them love during the week. I have a huge house, with a huge space where pets can play , feed and feel very comfortable, also have a clean yard. Your pets will feel at home.

Sitter Profile Image: Derricker B.
Verified Enhanced Background Check
Derricker B.
Star Sitter
from
$20
per visit
5.0 out of 5 stars
34 reviews
8 repeat clients
18 years of experience
Spuyten Duyvil, Bronx, NY, 10463

She did a great job with my kitties. Even got my shy guy to come out and say hi. Will be booking with her again.

Profile image
Anna D.
Sitter Profile Image: Lauren M.
Verified Background Check
Lauren M.
from
$25
per visit
5.0 out of 5 stars
101 reviews
43 repeat clients
3 years of experience
Bergenfield, NJ, 07621

Lauren M. made drop-in visits for our kitten for a week. Our kitten was in good hands. We received updates every single day with lively photos. If there were other questions or concerns we text Lauren, and she answered promptly. If we need cat sitter in the future, we'd love to ask Lauren again. Thank you for your care!!!

Profile image
Yuliya L.
1 / 1
View more sitters

Englewood Cliffs pet parents share their Rover experiences

1 / 1
5.0 out of 5 stars

Thank you Allie, Aleister loved his week with you and I was very comforted by the photos and updates!

Profile image
Bridget L.
Drop-In Visits
5.0 out of 5 stars

Onece again Angelique did an amazing job. She gives such great care to our ladies and makes sure to not just feed them but to spend time with them, brush them and give them personal attention! Highly recommended!

Profile image
Tami P.
Drop-In Visits
5.0 out of 5 stars

Arina and Natalia did a wonderful job with taking care of my furry friend. They made sure she was well fed and had plenty of water. They even go as far as sending you updated pictures so you have no worries while away from your pet .

Profile image
Jared A.
Drop-In Visits
5.0 out of 5 stars

Shelly was great. Very sweet. My shy female cat was very comfortable with her. Updates and photos were very reassuring. Will book her again for sure!

Profile image
Iushka
Drop-In Visits
5.0 out of 5 stars

Dominick is a wonderful sitter. An extreme cat lover who is dependable and great with cats. He went beyond the call of duty during his last visit with her cat Maxie taking special care of her and bringing her soft food to help her eat. I would highly recommend Dominick!

Profile image
Tom L.
Drop-In Visits
5.0 out of 5 stars

Brenda did a wonderful job getting to know us with a meet and greet. She was early and very prepared. She was kind and patient with our puppy. We plan to ask her to help us out again soon.

Profile image
Jane S.
Drop-In Visits
5.0 out of 5 stars

My cat recently lost her older companion and had never really been alone before my recent time away. Guinevere's daily photos gave me peace of mind, as I saw my cat warming up to her and could tell she looked forward to Guinevere's visits.

Profile image
Joanna P.
Drop-In Visits
5.0 out of 5 stars

It's a great relief to have a reliable cat sitter for drop ins. Good communication, very trustworthy, would recommend!

Profile image
Jared G.
Drop-In Visits
5.0 out of 5 stars

Leonore was consistent and reliable in caring for my cats while I was away! She communicated well throughout and made sure my shy cats were comfortable with her. I would definitely trust her to care for my cats again!

Profile image
Eva T.
Drop-In Visits
5.0 out of 5 stars

Took great care of my two kitties and was very accommodating with my last-minute booking request. Was very communicative and followed instructions perfectly. Came back to a clean apartment and two happy cats!!

Profile image
Nina K.
Drop-In Visits
5.0 out of 5 stars

We always use Samantha when we're away because she always takes great care of our fur baby, leaves the place clean and always leaves a sweet card for us.

Profile image
Alexa F.
Drop-In Visits
5.0 out of 5 stars

I would give Stephanie 10 stars if I could. She is incredibly sweet, thorough, and communicative. She leaves detailed cards about your pet’s visits and lots of pictures! She’s very good about the times of her visits and goes the extra mile. My kitty got a little sick from the stress and she took her to the vet twice for me and administered medications! I truly could not have asked for a better sitter.

Profile image
Lauren E.
Drop-In Visits
5.0 out of 5 stars

While we were away, a heat wave hit and temperatures at home rose into the 90s. Our indoor thermostat was still set for heat, but Valerie noticed the issue, proactively contacted us, and worked with us to switch the AC on. We can’t imagine how miserable our cats would have been without her attentiveness. We’re very grateful for her care and quick thinking!

Profile image
Vanessa S.
Drop-In Visits
5.0 out of 5 stars

Jennifer took excellent care of our cat while we were away on vacation. He is an older cat who takes multiple medications every day, which Jennifer took care of with ease. We knew he was in great hands, which brought us peace of mind while we were away. I’d recommend Jennifer’s services to anyone and everyone!

Profile image
Em & Lindsey K.
Drop-In Visits
5.0 out of 5 stars

Daisy has a friend! Ariadne G. was INCREDIBLE with our 8 pound little floof. Caring, loving, with a gentle willingness and openness to learning Daisy’s routines and quirky needs. Daisy, who can be shy and hide and look sad and flumped, or can be barky and anxious with others when we are away, was her free spirited, playful, and silly self under Ari’s care. Daisy ate well, showed Ari all of her tricks, and played toys. We were so happy with the daily reports and pictures of Daisy enjoying Ari’s company.

Profile image
Kristin B.
Drop-In Visits
5.0 out of 5 stars

Alexa was super reliable, diligent about posting pictures, and the cats were very chill when we returned!

Profile image
William G.
Drop-In Visits
5.0 out of 5 stars

I know this is my second review, but it’s my second time using Shaun, and I don’t think you can ever thank someone enough when they put your mind so at ease when you have to leave behind our furry babies and we don’t want too… and know they are so well taken care of by Shaun!

Profile image
Jamie F.
Drop-In Visits
5.0 out of 5 stars

Keissy is a reliable, thoughtful and loving caregiver for my very large cat. She spends time sitting with him, pets him, and plays with him. He has happily bonded with her which relieves his stress levels, and my own, while i am traveling. Keissy always goes that extra mile for my baby boy kitty.

Profile image
Christine W.
Drop-In Visits
5.0 out of 5 stars

Thank you very much for taking such good care of Alfred! He was so happy and seemed genuinely thrilled to make a new friend! We highly recommend Lizaveta!

Profile image
Delfine P.
Drop-In Visits
5.0 out of 5 stars

First time using Meghan to care for my cat Bailey, and I couldn’t be happier. Meghan is high-spirited, trustworthy, and dependable. Will definitely call on her services again.

Profile image
Susan M.
Drop-In Visits
1 / 1
Find pet care near you

Popular requests near you

Select a filter and find qualifying Englewood Cliffs sitters!

How Rover works

  1. 1. Search

    Read verified reviews by pet parents like you and choose a sitter who’s a great match for you and your pets
  2. 2. Meet & Greet

    Meet either virtually or in-person with a sitter to discuss the level of care needed for your pets while you’re away
  3. 3. Book & Pay

    All payments are processed through Rover’s secured platform and your booking is backed by 24/7 support. It’s that easy!

The median cost per night for pet sitting in Englewood Cliffs is $25

Why Choose Rover?

  • Cashless payments

    Book and pay through Rover’s secured platform—no cash or checks required.

  • Reservation protection

    It doesn’t happen often, but if your pet sitter has to cancel, we’ll work with you to find a new sitter.

  • World-class support

    We’re friendly, knowledgable, and total pet fanatics. You can get in touch with us anytime.

Sitters in Englewood Cliffs average 6
repeat pet sitting clients

Pet Sitting FAQs

Frequently asked questions about Rover

Pet sitters on Rover are free to set their rates. The median cost to hire a pet sitter in Englewood Cliffs on Rover as of Jun 2026 was about $25 per night, after factoring in Rover’s service fees. A pet sitter’s rate may also change as you customize your booking to fit your and your pet’s needs.

If you’re searching for a Englewood Cliffs pet sitter for the first time, visit the pet sitter’s profile and select the Contact button.

If you have an active request or have booked a service with a pet sitter before, learn more about how to do this in the Rover app or on your computer.

As of Jun 2026, there are 26,638 pet sitters in Englewood Cliffs. You can filter, sort, expand your radius, read reviews, and compare pricing to find the perfect pet sitter near you. As a reminder, pet sitters joining Rover must pass a background check for you and your pet’s safety.

Rover makes it easy to reach out to multiple pet sitters about your booking. Typically, 86% of Englewood Cliffs pet sitters respond in under an hour.

Pet sitters in Englewood Cliffs have an average of 13 years of experience. Pet sitters with repeat customers have an average of 6 repeat clients. Experience can vary from pet sitter to pet sitter, but you can view reviews, years of experience, and number of repeat clients when you compare pet sitters in Englewood Cliffs.

Rover makes it easy to find Englewood Cliffs pet sitters to provide loving care from their own home. The background-checked, 5-star pet sitters you can find on Rover will welcome your pet into their home when you’re away—whether it’s just for the weekend or longer. Pet sitting is great for:

  • Pets of all ages and abilities, including puppies
  • Pet parents looking for a safe, loving alternative to a kennel
  • Pets who’d love to socialize with their pet sitter’s pets

There are 26,638 pet sitters in Englewood Cliffs on Rover, so you’re sure to find the perfect match for your pet! In Englewood Cliffs, 95% of pet sitters offer daily exercise, 92% offer medication administration, and 88% have experience with senior pets and pets with special needs. We know each pet is unique and may have specific care instructions. You can filter, sort, expand your radius, read reviews, and compare pricing to find the perfect pet sitter near you. As a reminder, pet sitters joining Rover must pass background checks for you and your pet’s safety.

Yes! Sitters joining Rover must pass a background check before offering their services. You can also easily keep in touch with your pet sitter through messages on Rover for delightful photo updates. The Rover team is available 24/7, and your pet sitter has access to advice from qualified veterinary professionals. In the rare event of any issues during a booking, rest easy knowing your pet is covered by the Rover Guarantee reimbursement program for eligible veterinary care.

Note: If your pet sitter requested to cancel this booking, then they need to cancel from their account. Please contact them via Rover Messages.

We get it—sometimes plans change and you may need to cancel your pet service. You can cancel an upcoming booking directly from the Rover app or your computer, in accordance with your sitter’s cancellation policy.