Doggy Day Care Chester

Doggy day care at your dog sitter’s home – morning drop-off, evening pick-up

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Over 196
pet owners in Chester have booked doggy day care

Chester, Find top-rated doggy day care

Prices are estimates per day for 1 dog. Pricing may vary based on your search and includes a booking fee of 15%.

1 / 1
Sitter Profile Image: Thomas R.
Identity Verified
Thomas R.
£37
total per day
5.0 out of 5 stars
97 reviews
25 repeat pet owners
15 years of experience
Chester, CH1

When visiting the area on holiday we were looking for doggy day care for our dog, Tucker. Thomas had great reviews and it's easy to see why! Tucker was well cared for throughout the day, meaning we were able to enjoy a lovely day out at the Zoo. We wouldn't hesitate to recommend Thomas. Thank you!

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Bobbie J.
Sitter Profile Image: Jenna Marie F.
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Jenna Marie F.
£27
total per day
4.8 out of 5 stars
11 reviews
2 repeat pet owners
20 years of experience
The Dale, Chester, CH2

Jenna agreed to a Meet and Greet beforehand so Ria knew where she was going. Ria is very nervous. Jenna sent a message to indicate she was settling and responding to Jenna and her family which was good. The photo on the Report card unfortunately just shows as black.

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Jacky C.
Sitter Profile Image: Rosie H.
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Rosie H.
£33
total per day
5.0 out of 5 stars
5 reviews
2 repeat pet owners
14 years of experience
Chester, CH3

We had the best rover experience with Rosie! She made us feel so comfortable leaving our nervous dog Lady for the day. She was so welcoming and sent loads of photos and videos throughout the day. She gave Lady a wonderful time, playing in her garden and going for a walk in the countryside. Thank you so much Rosie.

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Emily S.
Sitter Profile Image: Celine W.
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Celine W.
Star Sitter
£23
total per day
5.0 out of 5 stars
214 reviews
82 repeat pet owners
3 years of experience
Tarpoley, CW6

Mabel enjoyed her doggy day care stay with Celine . She was so tired when we brought her home. It was the first time our 2 year old border terrier had experienced a day care through Rover. We were very happy with how the day went knowing that Mabel was in very capable hands with Celine. Lots of walking and adjusting to being with Celine's pet dog. We will definitely be booking again soon!

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Julie B.
Sitter Profile Image: Chris B.
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Chris B.
£22
total per day
5.0 out of 5 stars
3 reviews
22 years of experience
Chester, CH2

We left yogi with Chris to visit Chester Zoo which is only about 10 minutes or so from their house. Yogi had a blast and loved every minute of his visit. They provided lots of water and treats and made him feel right at home. Will definitely book again when we visit next! Thanks Chris!

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Marie Jo K.
Sitter Profile Image: Morag S.
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Morag S.
£34
total per day
5.0 out of 5 stars
12 reviews
1 repeat pet owner
57 years of experience
Chester, CH2

About: Morag is the face behind Happy Pets Chester, a pet care business which is fully licensed and insured for boarding dogs, and for doggy day care with a higher standards license. We also offer drop in visits to other pets. Born into a family where there was always a dog and a cat, many other animals came and went along the way! This was replicated when bringing up my own family. I have many years of experience caring for different animals with different needs and temperaments! Now semiretired, I have a background in healthcare, and am a practical person. I am now able to do my dream job of boarding dogs at my home, pet sitting and dog walking, having the necessary experience and practical attributes for the task. Always reliable, professional and discreet, I offer a service which is tailored to individual needs. Caring for pets is my job, so I am available care for your pet at anytime. I have a very flexible lifestyle, so am happy to fit in with people as to their individual requirements. I offer an individual service based on people’s requirements. Respect for the owners wishes in caring for their pet is adhered to at all times. All instructions would be followed. Discretion and confidentiality is always adhered to. On top of this, I am DBS checked to reassure customers of my honesty and integrity.

Sitter Profile Image: Alan C.
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Alan C.
£25
total per day
5.0 out of 5 stars
12 reviews
1 repeat pet owner
20 years of experience
Chester, CH2

Alan did an excellent job looking after my dog. He was friendly, reliable, and clearly has a genuine love for animals. From the moment we met, I felt confident my dog was in safe hands. My dog came home happy, relaxed, and well cared for. I really appreciated Alan’s kindness and professionalism throughout. I wouldn’t hesitate to recommend him to anyone looking for someone trustworthy to care for their dog, and I’ll definitely be using his services again.

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Kayleigh I.
Sitter Profile Image: Oliver S.
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Oliver S.
£32
total per day
5.0 out of 5 stars
15 reviews
5 repeat pet owners
15 years of experience
Deeside, CH5

Benji had a great day with Oliver and Milo. I was updated every few hours with photos and videos and he seemed very happy with them even though it was his first time. I will book him again for sure. Thank you!

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Leticia R.
Sitter Profile Image: Sinem A.
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Sinem A.
£36
total per day
5.0 out of 5 stars
32 reviews
8 repeat pet owners
8 years of experience
Chester, CH3

Oreo had a great time with Sinem and Barney! I got plenty of pictures and video updates, and Sinem helped with keeping up training for her.I couldn’t recommend them enough!

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Katie T.
Sitter Profile Image: Tom B.
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Tom B.
Star Sitter
£23
total per day
5.0 out of 5 stars
27 reviews
11 repeat pet owners
2 years of experience
Chester, CH4

First time using Tom and have to say he was fantastic. Very good on communications, confident and relaxed with the dog sitting, very easy to deal with and gave me peace of mind.

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Brandon H.
Sitter Profile Image: Francesca S.
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Francesca S.
£23
total per day
5.0 out of 5 stars
5 reviews
1 repeat pet owner
5 years of experience
Sealand, Flintshire, CH1

About: I’ve been a reliable dog sitter for friends, family, and have always had dogs in the house since I was little! I have experience caring for dogs of different breeds, sizes, and energy levels, providing walks, playtime, feeding, and plenty of affection. Whether your pet enjoys long walks, interactive play, or simply relaxing with company, I'm happy to tailor my care to what makes them feel comfortable and happy 😊 I work from home as a freelancer, which gives me a very flexible schedule and allows me to be available throughout the day for pet care. I can easily accommodate morning, afternoon, evening, and weekend visits. My flexible routine means I can adapt to your pet's schedule and ensure they receive reliable, attentive care while you're away. I will always follow the owner's instructions carefully to keep their routine as consistent as possible. I also have a large fenced in garden with lots of open space for them to play and roam, as well as being next to lots of walking areas. I provide regular updates and photos so you can have peace of mind while you're away.

Sitter Profile Image: Emma G.
Identity Verified
Emma G.
£28
total per day
5.0 out of 5 stars
9 reviews
2 repeat pet owners
2 years of experience
Chester, CH3

Excellent Emma is the best Molly and River had wonderful day would highly recommend,will definitely use again next time I’m in Chester .

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Kathryn T.
Sitter Profile Image: Sarah L.
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Sarah L.
£33
total per day
5.0 out of 5 stars
49 reviews
23 repeat pet owners
20 years of experience
CHESTER, CH3

She is very accommodating and our pup just loves going to her house!

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Sara S.
Sitter Profile Image: Samantha H.
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Samantha H.
£28
total per day
5.0 out of 5 stars
3 reviews
1 repeat pet owner
6 years of experience
Chester, CH3

About: Cheshire West and Chester Council licence number - 26/AAL/HB/583061 (4 Star rating) We are lifelong pet lovers with 6+ years of experience caring for our family dogs. Whether your pup is a playful ball-chaser or a couch-snuggler, we’ll make sure they feel safe, loved, and right at home while you’re away. We live in a house with a fenced garden which is perfect for nearby walks, playtime, and plenty of cuddles. We know how important it is to trust the person caring for your furry family member, so we provide regular updates, photos, and lots of love to give you peace of mind. To ensure we can meet your dogs needs, we have a 1-2 week process for meeting and greeting new dogs and will not be able accommodate requests for last minute bookings. We both work full time from home and have 2 teenage children, both at high school. We take our current dog for 2-3 walks per day around our local area. Your dogs well-being is always our number one priority. We maintain a safe, clean, and pet-friendly environment where your furry friend can relax and enjoy their stay. Our home has a fenced & secure garden with plenty of space for play, rest, and cuddles. We closely follow each pet’s routine, from feeding schedules to medication needs, and we’re always mindful of special instructions. You can count on us for regular updates and photos so you feel connected while you’re away. Trust is everything when it comes to pet care, and I treat every dog like my own—with love, patience, and respect. You’ll have peace of mind knowing your pet is in safe, caring hands.

Sitter Profile Image: Michael J.
Identity Verified
Michael J.
£17
total per day
5.0 out of 5 stars
6 reviews
1 repeat pet owner
1 year of experience
Chester, CH3

Michael was very flexible and a responsive communicator. He looked after our dog during the day when we had a long day out with family and were worried about leaving her for too long. We needn’t have worried, she had a lovely time and he was very responsive to her needs. We got her back happy and relaxed, we would book with him again.

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Alison M.
Sitter Profile Image: Sarita L.
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Sarita L.
£25
total per day
5.0 out of 5 stars
16 reviews
5 repeat pet owners
15 years of experience
Buckley, CH7

Medwyn had an amazing day. Sarita was thorough when meeting Medwyn to make sure she knew about him and his quirks. She looked after him very well and let him be a dog! We’re already booked in for another day. Thank you 😊

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Gemma S.
Sitter Profile Image: Fiona G.
Identity Verified
Fiona G.
£34
total per day
5.0 out of 5 stars
7 reviews
2 repeat pet owners
50 years of experience
Chester, CH2

⭐⭐⭐⭐⭐ Fiona was fantastic with Willow, and we would happily book with her again. We reached out with only a couple of days' notice when we were planning a visit to Chester Zoo, and Fiona was incredibly accommodating from the start. She was flexible with timings, allowing us to drop Willow off towards the later end of our agreed window and collect her at the latest possible time, which made planning our day so much easier. Throughout the process, Fiona was friendly, responsive, and easy to coordinate with. Willow spent the day with Fiona, her own dog Luna, and another dog she was caring for called Rosie. While we were naturally a little cautious about introducing Willow to new dogs, Fiona's confidence and experience gave us reassurance, and she was absolutely right. Luna and Rosie turned out to be the perfect companions for our energetic one-year-old Golden Retriever, providing a great balance of play and calmness throughout the day. Fiona kept us updated with regular photos and videos, which allowed us to see just how much fun Willow was having and helped us relax and enjoy our day out. The updates, combined with Fiona's obvious understanding of dog behaviour and group dynamics, gave us complete confidence that Willow was in excellent hands. The biggest sign of how successful the day was came when we picked Willow up. She was calm, happy, relaxed, and pleasantly tired after a day of fun and stimulation. It's clear that Fiona genuinely cares about the dogs she looks after and creates a safe, positive environment for them. If we're ever back in Chester, Fiona will be one of the first people we contact for dog care. We would highly recommend her to anyone looking for a knowledgeable, reliable, and caring sitter.

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Benjamin R.
Sitter Profile Image: Rebecca C.
Identity Verified
Rebecca C.
£18
total per day
9 years of experience
chester, CH4

About: Since loosing my beloved doggy Winston earlier in the year, I have made the decision to care and love other people’s fur babies rather than get another dog. I absolutely love dogs and care for them to a very high standard. I have been on websites such as Borrow my Doggy and due to my popularity on this site, I have begun the process of setting up an official dog boarding service. I could spend every day with a dog and be very happy! Winston had diabetes and went blind. I have experience in caring for dogs who require daily injections and diet management aswell as sensory support. I have cared for dogs who are deaf and dogs both young and old. I love to walk and will tailor walk lengths to the dogs capabilities. I live in a detached house with large rear garden that is secure. I can offer both week day and weekend support. I also like to go the extra mile for those I meet and the dogs I care for. I have cared for a dog with ongoing medical needs and understand how costs can be crippling. I would be happy to offer support at short notice or services such as an extended day support or pick up and drop offs. I have cared for a variety of different breeds and love them all! I can support owners with more than one dog 🐾🐶 I can offer overnight support across week days and weekends, day care support and walks. I will also support over bank holidays if I am available. I cannot offer day support on a Wednesday or night time support on a tuesday night. This can be adapted if your dog can have periods of time unsupervised (for example they are staying for a few days whilst owners are on holiday). I have a large secure rear garden where your dog can play and get some fresh air. My house is detached and we have no issue with barkers ! The downstairs is open plan which is positive for doggy supervision. I offer home from home services and will tailor my support to what you need. I live by a nice park where I will walk the dogs or if possible, take them slightly further afield to the race course or places such as loggerheads. I’ve catered for dogs who have slept on the bed as this is what they do at home 😂 I will adapt the support I provide to what your dog does at home.

Sitter Profile Image: Fiona B.
Identity Verified
Fiona B.
£22
total per day
5.0 out of 5 stars
2 reviews
25 years of experience
Chester, CH3

Fiona was very flexible, professional, friendly and communicative. Our dog had a great time with her. Would highly recommend.

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Donna F.
Sitter Profile Image: Ayeisha D.
Identity Verified
Ayeisha D.
£32
total per day
5.0 out of 5 stars
5 reviews
1 repeat pet owner
5 years of experience
Llay, LL12

About: Why choose me? I offer more than just dog walking and pet sitting — I provide a structured, enrichment-focused service designed around your pets wellbeing, confidence, and happiness. I specialise in: 🐾 Small group walks (max 4 dogs) for safety and attention 🐾 Solo walks for nervous, reactive, or high-energy dogs 🐾 Enrichment-led care — mental stimulation, not just exercise 🐾 Calm, structured introductions and well-matched groups 🐾 Reliable, consistent service you can depend on 🐾 over night pet sitting 🐾 extended day sitting 🐾 drop in visits 🐾 puppy sessions 🐾 basic training Every pet is treated as an individual. I take the time to understand their personality, routine, and needs to ensure they feel safe, fulfilled, and truly enjoy their time with me. I am fully insured, first aid trained, and proud to be a family-run business — meaning your pet will always receive genuine care, attention, and consistency. ✨ i’m not here to be the cheapest — i’m here to be the most trusted. My experience with dogs has been lifelong. Growing up around German Shepherds and Border Collies on our family farm, I developed a deep understanding of working breeds, their behaviours, and their need for structure and purpose. This was further influenced by a family background in professional dog handling, giving me valuable insight into discipline, consistency, and communication with dogs. Alongside this, I have also spent time volunteering in a dog shelter environment, working with a variety of breeds, temperaments, and behavioural needs. This experience has strengthened my ability to support nervous, reactive, and more sensitive dogs with patience and care. I specialise in working with a wide range of dogs, including those who may be nervous, reactive, or require a more tailored approach. Every dog is treated as an individual, with care designed around their personality, routine, and specific needs. If you’re looking for a professional, dependable service that puts your dog first, i’d love to hear from you. I’m now taking bookings for pet sitting / dog walking from May onwards! 🐾 I’m also available Tuesday through to Sunday, for dog walking. I offer reliable, caring, and professional pet sitting tailored to your dog’s routine. Whether you’re heading away for a weekend or need regular support, you can relax knowing your dog is in safe hands and treated like part of the family. Spaces are limited, so be sure to get in touch early to secure your dates! When caring for pets in a client’s home, I always aim to maintain their normal routine so they feel safe, comfortable, and stress-free in their familiar environment. I follow the owner’s instructions closely, including feeding schedules, walk times, medication (if required), and any specific care needs. I make sure pets receive plenty of attention, exercise, and enrichment through play and interaction, while also respecting their individual personalities and boundaries. I keep the home tidy, ensure fresh water is always available, and monitor the pet’s wellbeing throughout each visit. I’m also happy to provide regular updates, photos, and messages to give owners peace of mind while they’re away.

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The median cost per day for doggy day care in Chester is £25

Dog owners share their Rover experiences - Chester

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5.0 out of 5 stars

We left yogi with Chris to visit Chester Zoo which is only about 10 minutes or so from their house. Yogi had a blast and loved every minute of his visit. They provided lots of water and treats and made him feel right at home. Will definitely book again when we visit next! Thanks Chris!

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Marie Jo K.
Doggy Day Care
5.0 out of 5 stars

Thank you to Jenna, she was very welcoming of our little dog, took on all our requests and kept other dogs seperate until our dog acclimatised. Kept in touch during the day and Coco had a nice time. We highly recommend and happy for to her mind Coco the next time we are near Chester.

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Patricia M.
Doggy Day Care
5.0 out of 5 stars

Fiona was very flexible, professional, friendly and communicative. Our dog had a great time with her. Would highly recommend.

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Donna F.
Doggy Day Care
5.0 out of 5 stars

Rebecca did an excellent job. The hound was very happy with her. The second day when we took him again to her house he went in with a waggy tail. Rebecca was easy to communicate with and she sent photos to reassure us that he was having a nice time. Would highly recommend.

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Sheila W.
Doggy Day Care
5.0 out of 5 stars

This is Tucker's second day boarding visit with Thomas and again, he was well cared for theoughout the day and left a happy boy. I wouldn't hesitate to recommend Thomas! 5 stars. 🌟

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Bobbie J.
Doggy Day Care
5.0 out of 5 stars

Ciara was brilliant. Very friendly and welcoming. Arranged a pre meet. Took good are of Pedro and kept in contact through out the day. Will definitely be requesting her again.

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Paul H.
Doggy Day Care
5.0 out of 5 stars

Simply wonderful - Patricia is one of those people who absolutely adores animals. She is extremely professional, passionate and my dog absolutely loves her. She provided me with photos throughout the day; and I could tell me dog was having a wonderful time. Patricia made a huge effort to understand how she can give my dog the best possible care.

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James F.
Doggy Day Care
5.0 out of 5 stars

Albus had another wonderful time with Harriet. He was so excited to see her and as always it's super reassuring to leave Albus under Harriet's care, as he loves her a lot 🐾💜

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Evie S.
Doggy Day Care
5.0 out of 5 stars

⭐⭐⭐⭐⭐ Fiona was fantastic with Willow, and we would happily book with her again. We reached out with only a couple of days' notice when we were planning a visit to Chester Zoo, and Fiona was incredibly accommodating from the start. She was flexible with timings, allowing us to drop Willow off towards the later end of our agreed window and collect her at the latest possible time, which made planning our day so much easier. Throughout the process, Fiona was friendly, responsive, and easy to coordinate with. Willow spent the day with Fiona, her own dog Luna, and another dog she was caring for called Rosie. While we were naturally a little cautious about introducing Willow to new dogs, Fiona's confidence and experience gave us reassurance, and she was absolutely right. Luna and Rosie turned out to be the perfect companions for our energetic one-year-old Golden Retriever, providing a great balance of play and calmness throughout the day. Fiona kept us updated with regular photos and videos, which allowed us to see just how much fun Willow was having and helped us relax and enjoy our day out. The updates, combined with Fiona's obvious understanding of dog behaviour and group dynamics, gave us complete confidence that Willow was in excellent hands. The biggest sign of how successful the day was came when we picked Willow up. She was calm, happy, relaxed, and pleasantly tired after a day of fun and stimulation. It's clear that Fiona genuinely cares about the dogs she looks after and creates a safe, positive environment for them. If we're ever back in Chester, Fiona will be one of the first people we contact for dog care. We would highly recommend her to anyone looking for a knowledgeable, reliable, and caring sitter.

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Benjamin R.
Doggy Day Care
5.0 out of 5 stars

Bella was very happy to stay with Sinem. She woul run towards her as she would greet her best friend. Bella came home happy, content and relaxed. She had two walks which where mapped in the river app. A happy dog, a happy customer. :-)

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Harvey-and-Boguslawa
Doggy Day Care
5.0 out of 5 stars

Ivy had a great time. Meg and her partner were very accommodating and made sure to send lots of lovely photos.

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Jacqueline W.
Doggy Day Care
5.0 out of 5 stars

This was Ben’s first experience with a Rover sitter and he has come home happy and tired after a busy day with Jenn and her dog Max. I am confident that Jenn will look after my puppy and will have no hesitation in booking with her again in the future.

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Lissa S.
Doggy Day Care
5.0 out of 5 stars

This was the first time we had left Misla with someone other than family or friends and we were nervous. However on meeting Bilgen we were soon put at our ease. She sent us a video and pictures of a happy Misla during the day while we are at a close friends 50th wedding anniversary celebration. On the basis of our experience we would highly recommend Bilgen. She helped make our day.

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Derek W.
Doggy Day Care
5.0 out of 5 stars

Excellent Emma is the best Molly and River had wonderful day would highly recommend,will definitely use again next time I’m in Chester .

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Kathryn T.
Doggy Day Care
5.0 out of 5 stars

Hiu Tung was lovely - really friendly, lovely with Luna and really responsive via message as well. She took Luna out and shared photos which was great, would definitely work with her again - thank you!

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Lily H.
Doggy Day Care
5.0 out of 5 stars

Extremely reliable and kind. Bella always has a fantastic time with Alice, Ben, and Goldie. We couldn't ask for better care!

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Harvey-and-Boguslawa
Doggy Day Care
5.0 out of 5 stars

Rosie has really enjoyed her day care with Saskia, who was very accommodating in rearranging this day care from the 2nd to the 9th March. Saskia sent me photographs of her walk with Rosie, which was very reassuring and I could see clearly Rosie was very happy. Thank you Saskia I would highly recommend you and would not hesitate to use your services again in the future. A big thank you from Rosie. XX

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Laura M.
Doggy Day Care
5.0 out of 5 stars

Yasmine was really lovely. Very responsive to messages and very good with our boisterous puppy. We would definitely use her again.

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Rebecca A.
Doggy Day Care
5.0 out of 5 stars

Michael was perfect for Ruby, our rather nervous Huntaway. He was very calm and she seems to have enjoyed her day with him. Michael and I have agreed that she can come again. What more could we ask for? Thank you so much Michael.

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Tricia B.
Doggy Day Care
5.0 out of 5 stars

Heather was exceptionally helpful throughout the process of using her service for the first time. She was very quick to respond to my messages to get my dog booked in for her first day in Heather's care, put my mind at ease straight away. She made everything very easy. Heather was brilliant on the day of looking after Ruby for the first time too. She was warm, accommodating and explained that she would update me throughout the day on how Ruby was getting on, which she did very thoroughly. She was very attentive to Ruby's needs. Will definitely be using your services again. Thank you! :)

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Elizabeth M.
Doggy Day Care
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Popular requests for doggy day care - Chester

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Sitters in Chester average 3
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FAQs for Doggy Day Care - Chester

Frequently asked questions about Rover

The average cost for Doggy Day Care in Chester on Rover is £29.9 per day (as of September 2026). However, all sitters set their own rates based on experience, location, and availability.

Rover makes budgeting the cost of Doggy Day Care easy. As long as your dates and pet profiles are correct, the price you see before you book is the same price you pay for Doggy Day Care. For more information on service fees, click here .

There are 1,334 sitters on Rover for Doggy Day Care in Chester. About 86% of Chester sitters can respond to requests in under 60 minutes. Whether you are planning ahead for public holidays, need last-minute care, or need same-day cover for an urgent trip, you can message multiple sitters at once to find available care.

Once you find the right match, you can arrange a Meet & Greet to ensure they are a perfect fit for your pet’s personality before confirming.

Sitters on Rover can offer flexible scheduling, so you can coordinate times that work best for you and your pet—whether that’s early drop-off or later collection to match your Chester commute.

If your schedule changes, it’s best to let your sitter know through the app as early as possible. Many sitters can adjust collection and drop-off times when needed.

Your dog’s first day care experience is a big milestone! To help your pup settle in comfortably, we recommend:

  • Food and treats portioned for the day, with feeding instructions
  • Your dog's lead and collar (ensure tags are up-to-date)
  • Any seasonal gear, such as paw-safe wax for winter or a cooling vest for the summer
  • Medication, if applicable, with clear dosage notes
  • Any special care instructions or training tips to help your sitter provide the most personalised care possible

Tip: Upload this information directly through the Rover app before drop-off. The more context you provide, the better your sitter can tailor the day to your dog.

While each sitter sets their own vaccine requirements, staying up-to-date on your dog's vaccines is the best way to be 'boarding ready'. Vaccinations help create a safe environment for all pets under a sitter’s care.

Sitters in North West England may request that your dog be up-to-date on core vaccines, such as Canine Distemper, Canine Parvovirus, Canine Adenovirus (also known as DHP or DHPPi), Leptospirosis and Kennel Cough. Cats may be required to have Feline Panleucopenia Virus, Feline Herpesvirus, Feline Calicivirus, and Feline Leukaemia Virus up to date.

By discussing your pet's health history early, you’re adding a layer of confidence for you and your sitter before the booking begins.

If you would like updates while you’re away, you can discuss with your sitter how many or how frequent you’d like those updates to be. The Rover app allows sitters to send photos, videos, and messages about your pet, including how many pee or poo breaks occured. You can message your sitter at any time through the app and our support team is available for dedicated customer support by email or chat if you have concerns.

The personalised, in-home nature of pet care through Rover can mean more individual attention for your pet.

Every sitter on Rover must pass an identity verification before they can list their services. An identity verification confirms that the sitter is who they say they are based on their documents.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to £25,000 in eligible veterinary care. For more details, visit our Trust & Safety page .

Emergency support is available by phone or email in English, French, German, and Spanish from Mon-Sat 9am to 6pm. When an incident occurs, we recommend that sitters contact our Trust & Safety team immediately so that they can connect your sitter with a qualified vet or offer other resources to help.

If a sitter needs to cancel at the last minute, Rover’s booking protection means Rover Support will work with you to find a suitable replacement as quickly as possible.

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes dedicated customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement programme for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the Rover Guarantee , which provides up to £25,000 in eligible veterinary care reimbursement.

A Meet & Greet is a short introductory meeting between you, your dog, and a sitter. It can take place in person or virtually, although we recommend in-person so that your pet can get to know your sitter or the new environment. During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Most pet parents and sitters on Rover welcome Meet & Greets because the process can give confidence and peace of mind for service experiences, especially for longer stays or first-time bookings.

We require sitters to operate in compliance with applicable local licensing requirements. In England, pet sitters who board dogs or provide doggy day care as a business may need a valid licence under the Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018. When vetting your sitter, ask if they meet local licensing requirements for dog boarding. This confirmation is important for coverage under the Rover Guarantee. Read more about our requirement for following local licensing requirements .

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