Dog Questions & Answers | Rover Q&A Community

I needed to cancel and rebook my booking due to the wrong card that I selected for the initial booking. How do I ensure 100% refund?

200

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1

answer

1

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Is there a contract available for pet parents to sign stating we are not liable for any damages incurred to the sitters home while she is watching our dog???

199

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2

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no

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Irma G.

How to do meet and greet ?

583

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4

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no

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Sophia V.

Why can’t i send a message to sitters that you say are to far? That should be up to sitters and us?

137

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2

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no

votes

How do I get a refund?

491

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2

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no

votes

Meagan J.

How do you deal with a dog fight?

1.1k

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3

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no

votes

Why is there a maximum number of conversations?

754

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4

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1

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Jessica S.

How do you create and present a bring your dog to work policy?

123

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1

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no

votes

How do I modify a pending booking from drop in visits to boarding visits?

66

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2

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no

votes

Jessica S.

Is there another step that I should take before advising her that I can not provide her a service?

75

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1

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no

votes

How do I correct my response rate that was dinged for misdirected e-mail?

64

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1

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no

votes

Is there a way to message all my clients at one time?

65

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2

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no

votes

I think I booked 2 sitters. Dont want to pay twice! How do I fix?

275

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no

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no

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Gilberto L.

Does anyone from the Nassau County LI area wants to join a Facebook group?

97

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3

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no

votes

Jessica V.

How do I help my dachshund/terrier rescue be less terrified of new dogs?

1.4k

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2

answers

1

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Danielle P.

Can I block specific people from seeing my availability or at least have my profile show up as "no availability" to them, specifically?

69

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1

answer

no

votes

How to partner with other sitters?

348

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3

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no

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Sophia T.

The Rover card won't finish and send. Anyone else experience this?

193

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2

answers

no

votes

What's the Rover policy for taking dogs on adventures?

155

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1

answer

no

votes

I canceled 2 days before requested date because I had Covid and Rover did not refund.Why?

99

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1

answer

no

votes

"Contact sitter" vs. "Book sitter"?

51

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1

answer

1

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Is it common for pressure to book, then they keep postponing the meet and then cancel you ?

79

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1

answer

no

votes

What is cancellation policy due to illness?

223

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1

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no

votes

Do I click on "book it" before getting a message from the sitter? Or should I wait until they tell me they can do it?

510

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3

answers

no

votes

Penny A.

Extra charge for vet trips?

34

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1

answer

no

votes

My sitter profile says my name is J Deo but it isn't and I can't figure out how to change it?

82

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2

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no

votes

Chantel H.

Should I do a week long, one visit per day with a 4-5 month old kitten?

67

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3

answers

no

votes

Andrea M.

How does Rover handle multiple rover walkers having key access to my home?

83

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2

answers

no

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