Dog Questions & Answers | Rover Q&A Community

1.1k

views

5

answers

-1

votes

Ashly G.

Anyone else have issues with people being late?

308

views

3

answers

-1

votes

Cari C.

When a client books a 5 night stay but doesn't pick their pet up until late 4-6pm the 6th day, shouldn't the owner be charged your day care fee for the 6th day?

1.6k

views

7

answers

no

votes

Donna V.

Late Stays Payment?

4.5k

views

5

answers

no

votes

Suzanne E.

guidelines for late pickup?

369

views

3

answers

no

votes

Freya M.

Drop off is now 2 hours late, can't get ahold of them. What do I do?

83

views

1

answer

no

votes

Amber C.

What is experience with (or thoughts/advise about) neutering a dog at the age of 5?

613

views

2

answers

no

votes

Karen R.

where on my profile can I explain that if a owner picks up their dog after 12:00pm they are required to pay a day care fee for the last day of the booking period?

1.3k

views

5

answers

no

votes

Suzanne E.

how do i handle late picks ups and customer who is upset about having to pay more due to late flights?

1.9k

views

4

answers

no

votes

Karen R.

Payment per 24 hours?

1.9k

views

6

answers

no

votes

Cari C.

What if owner is late and doesn't pay for extra day?

182

views

1

answer

no

votes

Karen R.

Is it acceptable/customary to charge extra for stays that run late?

150

views

1

answer

no

votes

Hillary H.

Has anyone ever had a client come a day late, when you are supposed to travel?

late
sitter

755

views

4

answers

no

votes

Jessica M.

What do I do about chronically late doggy day care pickup?

99

views

no

answers

no

votes

Kimberly S.

My owner is late picking yp his dog. I havent heard from him ewven though I have contacted him a couple of times during his dogs stay?

516

views

1

answer

no

votes

Karen R.

Client Late for drop off?

325

views

1

answer

no

votes

Walt G.

If a client isn't picking up their pet until 6:30 pm should the client pay for another day?

773

views

no

answers

no

votes

Ayana M.

Owner is extremely late and will not pay extra for it?

952

views

1

answer

no

votes

Walt G.

Is anyone else having problems receiving messages on the Rover app?

3.2k

views

4

answers

no

votes

Casey C.

Booking not yet confirmed but confirmed over message thread?

2.9k

views

4

answers

no

votes

Cindy & Stephen G.

How do I add rates for late pick ups to my profile?

6

views

no

answers

no

votes

Marilyn N.

How do I get paid for additional hours when the client is 3+ hours late picking up their dog?

34

views

no

answers

no

votes

Christine J.

Can you and does anyone charge an extra charge when owners pick up?

5

views

no

answers

no

votes

Jim H.

Pet owner cancelled after day care was to start and Rover did not charge 50%?

259

views

1

answer

no

votes

Deb A.

Owner will not be able to pick dog up until 10pm?

193

views

1

answer

no

votes

Karen R.

What to do with a super late and flakey owner?

135

views

1

answer

no

votes

Karen R.

How to implement that the pets should be picked up at a certain time?

340

views

2

answers

no

votes

Deb A.

Should I be concerned if owner didn't post any profile pics of her dog?

74

views

no

answers

no

votes

Jennie R.

How do I charge owner if they are late picking up?

69

views

1

answer

no

votes

Deb A.

What to do about boarding late-pick ups?

787

views

2

answers

no

votes

Dawn G.

Q&A Community

Connect with fellow dog lovers and learn from one another

late

Anyone else have issues with people being late?

When a client books a 5 night stay but doesn't pick their pet up until late 4-6pm the 6th day, shouldn't the owner be charged your day care fee for the 6th day?

Late Stays Payment?

guidelines for late pickup?

Drop off is now 2 hours late, can't get ahold of them. What do I do?

What is experience with (or thoughts/advise about) neutering a dog at the age of 5?

where on my profile can I explain that if a owner picks up their dog after 12:00pm they are required to pay a day care fee for the last day of the booking period?

how do i handle late picks ups and customer who is upset about having to pay more due to late flights?

Payment per 24 hours?

What if owner is late and doesn't pay for extra day?

Is it acceptable/customary to charge extra for stays that run late?

Has anyone ever had a client come a day late, when you are supposed to travel?

What do I do about chronically late doggy day care pickup?

My owner is late picking yp his dog. I havent heard from him ewven though I have contacted him a couple of times during his dogs stay?

Client Late for drop off?

If a client isn't picking up their pet until 6:30 pm should the client pay for another day?

Owner is extremely late and will not pay extra for it?

Is anyone else having problems receiving messages on the Rover app?

Booking not yet confirmed but confirmed over message thread?

How do I add rates for late pick ups to my profile?

How do I get paid for additional hours when the client is 3+ hours late picking up their dog?

Can you and does anyone charge an extra charge when owners pick up?

Pet owner cancelled after day care was to start and Rover did not charge 50%?

Owner will not be able to pick dog up until 10pm?

What to do with a super late and flakey owner?

How to implement that the pets should be picked up at a certain time?

Should I be concerned if owner didn't post any profile pics of her dog?

How do I charge owner if they are late picking up?

What to do about boarding late-pick ups?

Compensation for late pet pickup?

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