Dog Questions & Answers | Rover Q&A Community

2.3k

views

10

answers

4

votes

Craig C.

Customers Constantly Late!

support

1k

views

3

answers

3

votes

Amber C.

late/no show for meet and greet

support

3.9k

views

6

answers

2

votes

Natassia E.

How do you handle dog owners that are not prompt about their pick up/drop off time?

2.7k

views

6

answers

2

votes

Angela R.

people not showing up when they say they will?

late
sitter

768

views

4

answers

2

votes

Debbie D.

Client requests booking with little notice?

1.1k

views

4

answers

2

votes

Patricia D.

how to deal with client who wont give a pickup time?

667

views

2

answers

1

vote

Lori B.

How do you handle late/inconsiderate owners?

1.2k

views

2

answers

1

vote

Karissa S.

Are your clients always late?

213

views

2

answers

1

vote

Walt G.

Are there any Rover.com consequences to booking a stay after it has already begun?

587

views

3

answers

1

vote

Carmen C.

Did you know we have to book late pick ups as separate stays?

4k

views

4

answers

1

vote

Mary D.

Late Pick-Up Fees?

480

views

3

answers

1

vote

Fannie L.

I need recommendations on how to stop pet owners from picking up their dogs late in the day/evening?

1.3k

views

6

answers

1

vote

Kathleen D.

How do you handle owners that are constantly late?

212

views

1

answer

1

vote

Serena D.

Doggy day care, dog might not be dropped off?

2k

views

7

answers

1

vote

Kaiden H.

Client missed their flight and is asking to pick up their dog at 12 am?

405

views

3

answers

1

vote

Whimsical G.

Client wants to extend the stay very last minute, how should I handle this?

1.6k

views

7

answers

no

votes

Donna V.

Late Stays Payment?

4.5k

views

5

answers

no

votes

Suzanne E.

guidelines for late pickup?

369

views

3

answers

no

votes

Freya M.

Drop off is now 2 hours late, can't get ahold of them. What do I do?

83

views

1

answer

no

votes

Amber C.

What is experience with (or thoughts/advise about) neutering a dog at the age of 5?

613

views

2

answers

no

votes

Karen R.

where on my profile can I explain that if a owner picks up their dog after 12:00pm they are required to pay a day care fee for the last day of the booking period?

1.3k

views

5

answers

no

votes

Suzanne E.

how do i handle late picks ups and customer who is upset about having to pay more due to late flights?

1.9k

views

4

answers

no

votes

Karen R.

Payment per 24 hours?

1.9k

views

6

answers

no

votes

Cari C.

What if owner is late and doesn't pay for extra day?

182

views

1

answer

no

votes

Karen R.

Is it acceptable/customary to charge extra for stays that run late?

150

views

1

answer

no

votes

Hillary H.

Has anyone ever had a client come a day late, when you are supposed to travel?

late
sitter

755

views

4

answers

no

votes

Jessica M.

What do I do about chronically late doggy day care pickup?

99

views

no

answers

no

votes

Kimberly S.

My owner is late picking yp his dog. I havent heard from him ewven though I have contacted him a couple of times during his dogs stay?

516

views

1

answer

no

votes

Karen R.

Client Late for drop off?

325

views

1

answer

no

votes

Walt G.

Q&A Community

Connect with fellow dog lovers and learn from one another

late

Customers Constantly Late!

late/no show for meet and greet

How do you handle dog owners that are not prompt about their pick up/drop off time?

people not showing up when they say they will?

Client requests booking with little notice?

how to deal with client who wont give a pickup time?

How do you handle late/inconsiderate owners?

Are your clients always late?

Are there any Rover.com consequences to booking a stay after it has already begun?

Did you know we have to book late pick ups as separate stays?

Late Pick-Up Fees?

I need recommendations on how to stop pet owners from picking up their dogs late in the day/evening?

How do you handle owners that are constantly late?

Doggy day care, dog might not be dropped off?

Client missed their flight and is asking to pick up their dog at 12 am?

Client wants to extend the stay very last minute, how should I handle this?

Late Stays Payment?

guidelines for late pickup?

Drop off is now 2 hours late, can't get ahold of them. What do I do?

What is experience with (or thoughts/advise about) neutering a dog at the age of 5?

where on my profile can I explain that if a owner picks up their dog after 12:00pm they are required to pay a day care fee for the last day of the booking period?

how do i handle late picks ups and customer who is upset about having to pay more due to late flights?

Payment per 24 hours?

What if owner is late and doesn't pay for extra day?

Is it acceptable/customary to charge extra for stays that run late?

Has anyone ever had a client come a day late, when you are supposed to travel?

What do I do about chronically late doggy day care pickup?

My owner is late picking yp his dog. I havent heard from him ewven though I have contacted him a couple of times during his dogs stay?

Client Late for drop off?

If a client isn't picking up their pet until 6:30 pm should the client pay for another day?

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