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How do you handle late/inconsiderate owners?

asked 2016-06-04 19:02:51 -0600

I accepted a last minute dog sitting job Thursday night. On Friday the owner was dodging my calls/messages and didn't get back to me until 2 hours after the agreed pick up time only to ask if the dog can stay another night. Stupidly I agreed and it is now 2 hours past the agreed pick up time again. How do you handle this? He finally answered after http://rover.com called him to tell me that he'll be here "soon" but he is still not here to pick up his dog and this guy just cost me a personal job that I had for the next 4 days because that owner didn't feel comfortable leaving her dog with another that she didn't know.

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You're very new to Rover so as shitty as this client is, try not to rock the boat with him. You don't want a bad review. Charge him for your time and never ever accept his dog again. Make an excuse if you have to. It's a good idea to not take last minute jobs to prevent stuff like this, honestly

Sarah B.'s profile image Sarah B.  ( 2016-06-04 19:16:15 -0600 ) edit

I'd try calling him again in another two hours and if he doesn't pick up, call Rover again.

Sarah B.'s profile image Sarah B.  ( 2016-06-04 19:20:29 -0600 ) edit

Thank you for your tips. As an experienced sitter is there a special way you handle late pick ups? Or is there anything you can do to prevent them?

Brigitte E.'s profile image Brigitte E.  ( 2016-06-04 19:23:19 -0600 ) edit

Some other people have recommended that you establish a pickup time either before the stay or well before the pickup and mention something like '11:30 would work best because I have an appointment elsewhere at 12' or something. Make it clear that you can't wait around.

Sarah B.'s profile image Sarah B.  ( 2016-06-04 19:25:58 -0600 ) edit

Thankfully that's the only client I had that truly seemed to think my only job was waiting around for her. Many people also charge overtime when the client is hours late but someone else might be able to give better tips on that.

Sarah B.'s profile image Sarah B.  ( 2016-06-04 19:27:24 -0600 ) edit

But also, always have a meet-n-greet so you can get a sense of the owner

Sarah B.'s profile image Sarah B.  ( 2016-06-04 19:32:49 -0600 ) edit

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answered 2016-06-05 01:05:09 -0600

That's really too bad that you had this experience. Sometimes, a meet & greet will help give you insight into a person's timeliness. Then again, sometimes people who usually are on time have flights cancelled and things beyond their control that results in them arriving the following day. Rover's Extend A Stay function is a simple way to charge for the additional time, whether that's another overnight fee, daycare fee, or both. In the message box, you can even document this additional amount is for (insert dog's name) care, insurance and support coverage from (Date, Time) to (Date, Time).

I also include something like that in the message box when booking care: This is for (insert dog's name) care, insurance and support coverage from (Date, Time) to (Date, Time).

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answered 2016-06-13 21:22:31 -0600

I'm facing that tonight. This woman called me at 8:30 on Saturday, already on an airplane, with a family emergency. We agreed to pick up her dog yesterday and keep it for a day. Now, 9:30 pm on Monday she keeps saying someone is going to come pick up her dog--she's been saying that all afternoon. It's a cute, sweet dog, but she's peed in my house four times. My family wants to quit http://Rover.com now.

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I hope you're using extend a stay to get additional compensation, which might help offset your family's disappointment, if used towards something everyone will enjoy. Also, baby/pet gates are a great way to control how much of house needs attention/cleaning w/these issues.

Deb A.'s profile image Deb A.  ( 2016-06-14 03:57:08 -0600 ) edit

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