What is your (real) cancellation policy?
If a customer has to cancel their stay, do you stick strictly to your cancellation policy or do you make exceptions (and call Rover to give the customer their money back)? If you make exceptions, under what circumstances? Does it make a difference if you had to refuse another stay request in order to keep a spot for the person who is cancelling their stay OR are you more lenient if you didn't have to refuse anybody?
I have problem w Rover.I think they are FAKE!!!I work 8 months with Dogwacation no problem lovely clients lovely dogies now 100 texts from Rover than nothing Im not happy with them they broke my bussiness clients dont like all system..sorry if Im negative but something wrong and they use my personal