Pet owner cancelled after day care was to start and Rover did not charge 50%?

I had a day care scheduled and owner cancelled after she was supposed to arrive. I have a moderate cancellation policy, charge owner 50% if cancelled after noon the day before. I contacted Rover support and below is there reply.

Thanks for reaching out. At this time, the cancellation policy for day care and walks is automatically set to flexible, which means a full refund is due for services not provided. We’ve found that the flexible policy for day time services makes owners less hesitant to book these types of services with sitters on a regular basis, and thus encourages bookings. Additionally, the flexible policy helps Rover stay competitive with other pet service platforms.

I have not seen Rover inform sitters of this change and still today, I can select (and have selected Moderate) what level of cancellation policy I want - even for Day Care and Dog walking. Anyone have similar experience?