Dog Questions & Answers | Rover Q&A Community

1.1k

views

no

answers

no

votes

john and patricia g.

Why does the customer have to respond back when I have accepted the request to host thier dog?

6

views

no

answers

no

votes

Angela R.

What is the number for customer service?

no

views

no

answers

no

votes

Amanda H.

Incentive for first time customer?

125

views

no

answers

no

votes

Karin Ann S.

I got a negative review; now what?

94

views

no

answers

no

votes

Sofia "Zoe" L.

What do I do to deal with this CRAZY customer, HELP?

3

views

no

answers

no

votes

Dianna S.

When I book my customer, do they have to pay right away or can they pay right before the stay or after?

10

views

no

answers

no

votes

Curt L.

how do clients pay? How can i be sure they paid?

294

views

no

answers

no

votes

Roger d.

How to Contact with iCloud Email Customer Service Center?

385

views

1

answer

no

votes

Deb A.

How do I talk to a live person at the help center?

305

views

1

answer

no

votes

Mary C.

how does a first time user get rover bucks? do we have to add a code or is it automatic?

189

views

1

answer

no

votes

Karen R.

How do I contact a past customer?

120

views

1

answer

no

votes

Carly H.

Is there anyone in the community who would dog sit on a last minute notice? I have a 63-lb Lab mix, male, not neutered in the Columbia SC area?

177

views

1

answer

no

votes

Carly H.

Repeat customer says I am not showing when searched. How do I adjust a m&g that ran out of time preventing me from showing up?

145

views

1

answer

no

votes

Karen R.

Does Rover charge the dog owner a premium on top of the posted board rate of the sitter?

2.9k

views

1

answer

1

vote

Margie J.

What is telephone number for customer service?

564

views

1

answer

no

votes

Walt G.

I am on a "Strict Policy", repeat customer cancels due to illness and doesn't want refund, it is an issue for Rover when no updates and pictures not sent?

238

views

1

answer

no

votes

Walt G.

how to deactivate registration?

246

views

1

answer

no

votes

Heather W.

Do we have personal profile links?

173

views

1

answer

no

votes

Karen R.

Why don't you give me my customer's phone #?

664

views

1

answer

no

votes

Walt G.

How do you avoid flakey meet and greets?

213

views

1

answer

no

votes

Karen R.

Customer is unable to accept payment?

147

views

1

answer

no

votes

Walt G.

How does creating a repeat booking for your clients affect your booking score?

95

views

1

answer

no

votes

Walt G.

rover customer support number?

245

views

1

answer

no

votes

Deb A.

Rover Sitter's dog gets killed by customer dog?

53

views

1

answer

no

votes

Deb A.

customer service?

117

views

1

answer

no

votes

Deb A.

How am I getting so many requests from new client's who do not have a completed Rover profile?

531

views

1

answer

no

votes

Elizabeth J.

How do I cancel a booking request?

28

views

1

answer

-1

votes

Deb A.

Rover does not care about customers outside the 50 US states?

579

views

1

answer

no

votes

Karen R.

Can sitters view previous reviews left by client for other sitters?

545

views

2

answers

no

votes

Moureene T.

Q&A Community

Connect with fellow dog lovers and learn from one another

Customer

Why does the customer have to respond back when I have accepted the request to host thier dog?

What is the number for customer service?

Incentive for first time customer?

I got a negative review; now what?

What do I do to deal with this CRAZY customer, HELP?

When I book my customer, do they have to pay right away or can they pay right before the stay or after?

how do clients pay? How can i be sure they paid?

How to Contact with iCloud Email Customer Service Center?

How do I talk to a live person at the help center?

how does a first time user get rover bucks? do we have to add a code or is it automatic?

How do I contact a past customer?

Is there anyone in the community who would dog sit on a last minute notice? I have a 63-lb Lab mix, male, not neutered in the Columbia SC area?

Repeat customer says I am not showing when searched. How do I adjust a m&g that ran out of time preventing me from showing up?

Does Rover charge the dog owner a premium on top of the posted board rate of the sitter?

What is telephone number for customer service?

I am on a "Strict Policy", repeat customer cancels due to illness and doesn't want refund, it is an issue for Rover when no updates and pictures not sent?

how to deactivate registration?

Do we have personal profile links?

Why don't you give me my customer's phone #?

How do you avoid flakey meet and greets?

Customer is unable to accept payment?

How does creating a repeat booking for your clients affect your booking score?

rover customer support number?

Rover Sitter's dog gets killed by customer dog?

customer service?

How am I getting so many requests from new client's who do not have a completed Rover profile?

How do I cancel a booking request?

Rover does not care about customers outside the 50 US states?

Can sitters view previous reviews left by client for other sitters?

Sitters- do all your customers have their care information filled in?

Announcement

Need Help?

Learn More

Need Help?

About Rover

Q&A Community

Connect with fellow dog lovers and learn from one another

Customer

Announcement

Tags

Need Help?

Learn More

Need Help?

About Rover