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Customer is unable to accept payment?

Ron J.'s profile image

Good morning! Need some help, my customer is a first time user of Rover. She entered my promo # and now is trying to accept payment. It keeps taking her back to credit card info in which she has already filled out.

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Karen R.'s profile image

The customer needs to call Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. They are not going to answer you here.

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