You’ve had a few successful stays and are growing your pet sitting business. But how do you encourage a pet owner to book with you again? We talked to superstar sitters to find out just what helps them build relationships and earn repeat bookings.
Keeping pet parents updated throughout the stay is a great way to build lasting relationships. Sending photos and notes shows an owner how much fun their dog is having, and proves to them that they don’t have to worry while their dog is in your care.
No one wants to take unnecessary trips—and that includes pet parents. When they’re coming to pick up their pet, make sure you have all of the dog’s toys, food, and other belongings packed and ready to go.
Is a busy season coming up? Remind your clients so that they can book with you before your calendar is full. They’ll appreciate the heads up and the consideration of their own plans. Plus, reaching out is a great way to stay at the top of their mind.
You treat your clients like family, so make sure their parent knows it. Tell the owner how much you enjoyed looking after their dog—and that you’d like to sit them again. You can even take it to the next level by sending them home with a little care package with a thank you note, treats, and one of your business cards. A personal touch will ensure they remember you for next time.
What sets you apart from other pet sitters? Do you take great portraits of your canine clients? Did your grandma hand down her secret dog-cookie recipe? Do you offer other services like grooming or bathing? These little extras can make a huge impact on your business and help you stand out.
Taking time to build relationships with your clients pays off. You’re great at what you do, so it’s really just about communicating so they can tell. You’ll impress your clients with the five-star care you provide—and keep them coming back for more!