When it comes to safety, we lead the pack | The Dog People by Rover.com

Brent Turner
COO

Hi, I’m Brent Turner, Rover’s chief operating officer.

I know how important peace of mind is when you entrust others to care for a member of your family, which is why I’m proud to be part of the amazing team at Rover, working to build a safe platform for pet lovers through prevention, education, and support. I'm especially proud of the support our 24/7 Trust & Safety team provides in the rare instance that something doesn’t go as planned.

We don't just build and support the Rover platform—we're part of it too. Many employees are actively involved in the Rover community as pet sitters, dog walkers, and pet parents.

At Rover, our mission is to make sure everyone can experience the love of a pet in their lives. Read on to learn more about our commitment to safety, and please get in touch if you have feedback for us.

- Brent Turner
COO

Rover by the numbers

Millionsof 5-star reviews from pet parents

Every 3 secondsa service is booked on Rover worldwide

Hundreds of thousandsof pet parents worldwide trust Rover

8 secondsis the average wait time to speak with our Trust & Safety team

Discover pet care you can trust

All sitters and walkers must pass a background check and a safety quiz, and all profiles are reviewed to ensure they meet Rover’s high quality standards.
No one knows your pet better than you do. Use our advanced search options to find the exact right care for your pet’s unique needs.
Payments are cashless and encrypted to keep information secure. Credit card information is never shared between pet owners and pet care providers.
Pet parents and sitters can set up a free in-person Meet & Greet to discuss expectations and make sure everyone gets along before booking.

We’re here when you need us—24/7

Whether you need booking assistance, access to a veterinarian for advice, or help through a challenging situation, Rover Support and our Trust & Safety team are here for you and your pets around the clock.

Rover Guarantee

All stays and walks booked on Rover.com or the Rover app are backed by the Rover Guarantee, a program designed to assist pet owners in the rare instance where a booking doesn’t go as planned.

Learn more

Reservation Protection

It doesn’t happen often, but if a sitter or walker needs to cancel at the last minute, we’ll help you find someone new and, if needed, help cover the cost difference.

Learn more

What pet parents have to say

My sitter was very sweet and attentive! I knew she spent a lot of time with my boys and she stayed in touch like I like. She cleaned my bulldog’s eyes and put drops in them and gave them yummy treats. I felt extremely safe having her take care of them. Thank you!

Excellent! I had no worries! My sitter provided photos & let me know how my dog was doing throughout his stay. She showed a genuine concern for my pet's safety, comfort, and happiness.

My sitters were kind, caring, and very conscientious. Our senior dog was much loved and doted on and her stay couldn't have been better. They provided a quiet and safe environment for her and their communication with notes and photos throughout her visit were also much appreciated. Highly recommend.