Sierra was fantastic! Our dog had a great, relaxing time.

I booked with Sierra about 2 weeks prior to my trip, paid the fee and confirmed. In the process I missed a message from her about setting up a meet and greet. I didn’t do this with two other sitters from Rover prior so it wasn’t on my mind as a necessary step. I did not notice her message until the day before my trip. She did not reach out during the 2 weeks prior to my trip after I paid to check in again about the meet and greet nor did she cancel the stay due to my lack of response. I reached out the day before my trip to confirm and acknowledged that I didn’t see the message about the meet and greet but was willing to bring my dog down that day if need be. I messaged her three times and called and left a voicemail asking that she either confirm she would be able to watch him without the meet greet or let me know that she needed to cancel because of my mistake. No response so I reached out to Rover, they tried to reach her and were unable to. Her full address is not listed on the itinerary so if she was still planning to watch him I had no way of knowing where to bring him without a response. Fortunately after Rover couldn’t reach her they refunded me but it was incredibly stressful trying to find someone else to watch my dog at 8:00 pm the night before my 10:00 am flight. While it was my mistake in not seeing her message sooner the lack of follow up and responsiveness was incredibly unprofessional. I wouldn’t take the risk booking with her.