This is the worst experience I’ve ever had with a dog sitter. I thought maybe it was just a one off but I read the other bad review and can ABSOLUTELY relate. I told Nefertari that my dog gets anxious in a new home. He’s a blind, 14yo senior dog so he might have an accident. I packed diapers just in case. She kept texting me that he was having accidents and asked for more money for maintenance. I’ve been a dog Walker/sitter for over four years and have never asked a client for more money. That’s absurd. When you take care of a dog., you take care of a dog. Still, I paid the extra money and wanted. Then she continued to say she can’t care for him anymore and that I needed to get someone to pick him up. I don’t know if this was some sort of scam to get me to pay the full amount and then she wouldn’t watch him the full time. I was out of state and couldn’t find anyone to get him so of course she kept complaining that he was having accidents and that I needed to come get him. She still refused to put on a diaper. I have been using Rover and Wag for years and have never experienced a situation where the boarder asked for my dog to get picked up. I will not be re-booking her and will definitely be contacting Rover about this. I did not appreciate this experience while I was traveling. I do not recommend booking this person what so ever. Extremely unprofessional.

I have struggled a lot with the ethics of being honest here. On one hand she has other great reviews and perhaps my situation is a one off. On the other hand, it just wouldn’t be okay if what happened to me happened to anyone else because I didn’t speak up. I will just leave you with the facts: 1) Bailey was not comfortable in her home. According to her he defecated everywhere and often which is not his MO. I told her that he is clearly having anxiety and she said “not possible he is playing” and refused to try any solutions. 2) Judging by some photos I got it’s clear the house is a bit dirty. The tiles were not clean which might explain my puppy’s confusion about being able to pee on it? I don’t really know. 3) Unfortunately Bailey pooped and peed on her bed. I find this odd as he has never done this, he never does those 2 at the same time or place, and I was not able to get any pictures but I still paid her the requested $10 for laundry. To be clear she just asked me for $10 and only after asking told me why. 4) the next day I got multiple pictures of poo and pee everywhere like all over the house. She basically told me that my dog is difficult to take care of, barks all the time, doesn’t use the pads, and when told that’s not normal, instead of working to understand him and work with him, she replied “I find that hard to believe” and charged my $50 extra. 5) I immediately called Rover emergency who btw had great customer service. They informed me I didn’t have to pay 6) meanwhile this sitter started demanding I pick him up early which was impossible as I was in chicago. I spent half of my vacation day trying to find someone to pick him up. 7) I finally found a neighbor to help but they were working from home and asked for him to be dropped off. She refused to take him elsewhere unless I paid her $50. (Mind you all the pee was on her tile floor. A simple mop up.) And proceeded to threaten to call Rover and called me an indecent human. Saying she needed to deep clean her house and buy a new mattress. 8) once she called rover they too told her she couldn’t charge me like that so she consented to letting another sitter pick him up 9) When the new sitter picked him up she said he and his belongings wreaked off cigarettes and “old closet smell” to the point where they both had to be washed. 10) the sitter also said my Bailey immediately went to use the we-pads and walked to a corner and fell asleep. CLEARLY he was exhausted and stressed. 11) When I got home it became clear that she let her other dogs play with his toys which is certainly okay except the toys came back black, tattered in pieces with full missing parts, and with dried gunk on them. I sent him with his fave toys that all now need to be replaced. This included one of those $40 heart beating plushes. So I’m happy I didn’t acquiesce to her $50 request I’m sorry to have to be honest. Again maybe this was a one off. But it did happen and I’ve done my best to present the facts with no judgment. Make the decision that’s best for you. Maybe to a pre-care meet up?