Unfortunately we weren’t very happy with our first rover experience. Our 8‑month‑old puppy stayed with Natalia and her partner overnight. The property was not as described in their profile. The small outdoor deck and garden area was not clean (dog faeces had not been removed). We were only informed two days prior that other dogs would be present; this was not stated in the original booking. Communication during the stay was limited and mainly in response to our messages. We were told our dog would be taken to a local park, but on collection were advised he had only been taken for a short walk on the streets. At drop-off, an unidentified person was actually asleep in the living area where our dog was due to stay, with no explanation provided. There was an issue with our intact 8‑month‑old puppy marking inside. He does not do this at home or in other environments. The presence of previous marking in the carpet likely the reason, and the area appeared not to have been adequately cleaned. Overall, we were dissatisfied with the experience.

We used Natalia for a second time to watch out Labradoodle Moose and she was great throughout! Thank you again!