I had very high hopes for Laci after reading countless 5 star reviews of her. Unfortunately, this was our first Rover experience and it will be our last. When we made the initial booking for in home boarding at the sitter’s home, she mentioned that she would be watching another Corgi in addition to her own dog, so that would be 3 dogs in total. We dropped Rigatoni off and come to realize there are actually going to be 5 dogs in total at her home, she didn’t mention the other 2 pugs she would also be watching. This should’ve been our first red flag. We never met Laci and when we dropped our dog off, she didn’t ask a single question about how to properly care for our dog, which was our next red flag. However, Rigatoni was super excited to see the other dogs and started playing immediately. She also sent us photos which reassured me that he would be in good hands. 7 hours later, she sent a message demanding that we pick him up immediately because it was a safety concern for the other dogs and that he was “going after the other dogs” and stressing her own dog out that had heart conditions. She also claimed that he was scratching paint off the wall. We bring Rigatoni to a doggie daycare that evaluates all dogs prior to approving them for daycare to ensure the dog gets along with others and that there aren’t any aggression problems. He’s never had a single complaint so this was a little shocking to hear and didn’t quite add up. I mentioned that maybe he was just tired and needed to go in his crate (he is crate trained and knows to settle when he’s in there). She said that he was already in there and screaming and barking at the other dogs, to which I said he should be in a separate room but she said that wouldn’t work because her neighbors would hear him scream. Isn’t it common sense that if you leave one dog in a crate surrounded by 4 other dogs outside of a crate, the one in the crate is going to be upset and bark? I gave her the earliest time we could be there to get him and her response was 🤷🏻‍♀️ I guess he will have to stay in his crate and scream until you get here. How can a dog watcher just let a dog scream in a crate all night? Thank god we had a friend that lived close by and was able to pick him up. When our friend arrived, he said she wasn’t answering the door after ringing her doorbell multiple times and after I told her he was on his way. She responded and said “i’ll come up”. This only leads me to believe that she was in a basement or somewhere that the dogs weren’t and that would explain why Rigatoni was scratching at the wall. How do you watch FIVE dogs and just leave them in a room to themselves? Our dog came home and he was terrified and kept running back into his crate I can only imagine what happened during the 8 hours he was in her care. I think she got overwhelmed. What would’ve happened if we didn’t have someone to pick him up? Would she have just let our dog scream and cry in his crate the remainder of his stay? How do you leave 5 dogs in your care unattended? This was our first try at trusting Rover and we will never use it again.

Laci is very cool and laid back. She has a wonderful house to take care of your pet. Her dog is so friendly and welcoming! She takes great animal pics too, sends along on regular basis. We’ll definitely be back to see Laci during our next NJ visit.