Jessica H. has provided pet care for our family on numerous occasions over the past few years, including our two dogs, many fish, a snake and multiple lizards. She's conscientious, follows directions and enjoys engaging with the pets. I've also watched how she engages with her own two dogs. She understands the importance of routine, positive energy -- and treats. Loud and big / strong dogs don't phase her, as she has examples of both in her family's "pack." Jess has been a volunteer at the local humane society for several years. In addition to playing with the kitties, dogs and small animals (e.g., guinea pigs), she takes on the less glamourous tasks of cleaning cages and litter boxes. In terms of "customer service," Jess has been a leader in our local Youth Volunteer Corps, including finding community volunteer opportunities for the kids and supervising the volunteer work crews. She knows how to lead in a firm yet gentle and caring way. I see a lot of parallels between her ability to teach and supervise her teen charges and her ability to shepherd and care for other peoples' pets. I see her getting a lot of 5-star reviews on Rover.