Doug was great; he went above and beyond what was expected. There is some sibling rivalry between my two cats and he made sure both of them had a chance to eat by sticking around and feeding them in separate rooms if need be. He also kept an eye on the house, and kept me informed of any suspicious activity in the neighborhood, made sure our windows were locked, took out the trash, etc. He was very communicative and responsive. This definitely made me feel more at ease during our trip. When the Microsoft crash shut all the airlines down, he reached out to see if our flight was affected and said he could keep feeding the cats if needed. I would highly recommend Doug for other pet owners, and would definitely use his services again in the future.