Claire W. cancelled a booking within a day of the start date.

We hired Claire through Rover to stay with our dog and two cats while we were away for four days. While we were gone, she sent pictures of the animals, and everything initially appeared fine. Upon returning home, we were met with a strong smell of cat urine throughout the house and discovered hair dye stains on the door, walls, cabinets, and bathtub of our guest bathroom. When we confronted Claire, she admitted to accidentally closing the door to the room with our cats’ litter boxes from Thursday–Saturday (despite the door having a tool to keep it cracked). This meant our cats were without litter box access for over two days, leading to multiple urine accidents on carpets and linens (which we are still laundering and finding new spots in our home.) This incident also raised concerns about whether she actually stayed overnight as agreed, as the situation went unnoticed for such a long period. Claire also admitted to dyeing her hair in our guest bathroom, which has resulted in permanent stains that require repainting. Before leaving, we met with Claire in person, walked her through the home, and provided a detailed written list of instructions—including giving our dog his daily Prozac. Upon our return, it was evident that he had not received his medication for several days. This lapse could have posed serious health risks. As a result, our dog is now experiencing stomach issues from restarting his medication, and one of our cats has licked their stomach raw from stress. This experience has been deeply disappointing, as we trusted Claire to care for our pets and home responsibly. We requested a refund to cover damages, but she has not responded, so we are now pursuing the matter through Rover.