This was not a good experience. This sitter only provided photo updates when requested. My previous experience has been that these are provided volunteerily by other sitters on Rover. They did not feed my dogs any treats while they were there for over a week. Both of these things would have only lowered my rating slightly though. The big issue started when they had a stated emergency and had to leave my dogs in the care of a friend instead. They advised me of this only a few days before I was leaving the state so there was no time to rebook somewhere else. I was fine with this though except the quality of expertise of the friend was not great. Both my dogs escaped when I went to pick them up because the friend did not put either of them on a leash and just opened the door and let them run to me. They then questioned how they should try to fix the issue as one of my dogs was running down the street and the other I had lunged at and was gripping tightly to hold back from going on the same oddessy. They also treated me rudely like I was inconveniencing them for being there. I'm not sure if they were getting part of the pay from the billing on this reservation. But regardless they had signed up to help with that responsibility and did not do the professional job I paid for. When you book on here you are paying for everything from the first handoff to the moment the leash is back in your hand. Not just doors being opened suddenly and your dogs flying in all directions.

Cathleen was incredibly kind and a wonderful communicator. Would trust kell with her again!