Caroline was communicative up till the last day. On the day that I’m supposed to pick up Peanut, there’s zero responses to my text neither answering my calls. I showed up on schedule and rang the bell, heard there was another dog barking (I could tell it was a small breed compared to my Labrador; I paid for one-dog only boarding fees). Waited for about 5-10mins then only I see my boy. That’s not all - peanut came back with serious allergies scab and wounds, bloody spots too. I first noticed a red medium size spot on the back of his left thigh when I picked him up (I was in a hurry so I didn’t check closely right there and then), and later came to notice the whole area of his under chin, right thigh and butt area are all inflamed, red, and heavily covered in scabs and dried blood. Peanut just had his annual check-up done days before I dropped him off at Caroline, and his result came back perfect with zero issues so I knew immediately he caught something from there. My husband and I had to go get medication for him to calm down the inflammation and stop the bleeding. We did question Caroline if there were any incidents happened over at her home, she said peanut was with her the whole time and no serious injuries or occurrences throughout those 4days. She did feel sorry and apologize, sent me a video of peanut scratching his neck on her kitchen floor but I’ve no clue when that was taken. She should have alerted and report to me as soon as she suspects some weird behavior, e.g. constant scratching, but she did not. Peanut is slowly getting better nowadays but we’re still monitoring closely (luckily his daily routine with food water and loo are all normal). Although these scabs and wounds may very well be self-inflicted, seeing my dog in such condition after boarding is unacceptable. Negligence to say the least. Not to mention a full bag of treats were taken from Peanut’s bag. We’d never go back to Caroline again.

I will not be asking Caroline to watch my dog again. During our “meet and greet” Caroline had (at least) 4 dogs in the backyard that I didn’t see until I peeked through the blinds to take a look at the yard. After seeing this I confirmed my dog would be the only one there during his stay and she agreed he would be, as long as I booked before anyone else. I should have followed my gut and not trusted this. Upon drop off I asked for 1 to 2 updates per day and did not receive any updates until I asked for one more than 24 hours after dropping off my dog. I only received 1 unprompted update during a 4 day stay. At pick up Caroline had my dog outside in the front yard when I showed up. To me, it felt like she was hiding other dogs in her house, but I don’t have proof of this. When I got home I discovered she did not return some of his items he came with and returned 3 different dog bowls, further leading me to believe she had multiple dogs in her home at one time. Less than 24 hours after picking him up my dog is now sick. I wasn’t going to leave a review until discovering the items that were returned and my dog getting sick. I feel the need to give others a heads up before leaving their dogs with Caroline. Edit: reading the previous review it seems this is a pattern of Caroline’s. Very disappointed she chose to be dishonest with multiple people.