5.0

I have had my cat Lola for 12 years and when I have been away on holiday have always been able to rely on family to pop in and see to her. This time all the family were away together and so somebody suggested using Rover. I was very apprehensive for not only being able to rely on them coming but also having a stranger in my home. When I went through the possible sitters I came across Caroline. Her profile looked good and so I made contact. Caroline replied straight away and said she is available for the times and days I needed. She offered to come to my home the day before with no extra cost. When she arrived I was very nervous but Caroline put me at ease straight away telling me how much she loves cats and has them of her own. She was very well presented and really sweet natured. She asked to meet Lola and Lola, who is normally very shy and will run and hide from new people allowed me to pick her up and she made contact with Caroline. Caroline asked to be shown where all her food and bedding is and asked to be told of any possible hiding spots. She asked lot's of detailed questions about her needs and routines. Caroline agreed to the times best to visit the home and she ensured me that the doors and windows will always be checked for security. Caroline has such a sweet nature and I felt instantly at ease. Throughout my holiday I had a text from Caroline each morning and night and a full report of what herself and Lola had been getting up too. She ensured me that she had eaten all her food and had topped up her water. The best part of the service is Caroline sent me pictures and it was amazing to see how happy and content she looked in Caroline's company. After her last visit Caroline left the key and messaged me to to say how lovely Lola is and would be more then happy to have her again. Initially, I was very nervous about this but I would 100% use Caroline again and I know Lola would love to see her again. I have recommended Caroline to my friends and family and have been very happy with the service I received. Caroline is very much the cat lady who clearly loves spending time with animals and she did a fantastic job in ensuring me that the home and Lola were both safe which meant I had a lovely and relaxed time away. There is nothing I would change about the service she provided. And to top it all off when I got home Caroline sent me a video reel of their time together and it shows Lola interacting with Caroline which is something that Lola does not do with many people so she clearly has the magic touch. Thank you Caroline and I look forward to working with you again. xx

Caroline is a truly caring and dependable pet caregiver. She’s attentive, loving, and responsible, ensuring our cats felt safe, happy, and well cared for. Daily check ins and photos kept mind at rest and was very much appreciated. I highly recommend her and will use her again next time we go away - thank you.