Welcome to Rover

We're happy you're here! Ready to move your DogVacay account to Rover?

Just sign in using your DogVacay email and password.

All your information and bookings will be transferred to your Rover account.


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FAQ

Why are DogVacay and Rover coming together?

Rover and DogVacay share the same mission: To make life better for dogs and the people who love them. We can make an even bigger impact together. This union will make it easier for pet parents to get trusted care for their dogs, for pet sitters to connect with more dog owners nationwide, and most importantly, for dogs to get the best possible care.

What is Rover?

Rover is the nation's largest network of 5-star pet sitters and dog walkers. Similar to DogVacay, Rover connects pet parents with people who will treat their dogs like family. As a Rover sitter, you'll still be able to choose your schedule, services, and rates, and continue to build your own pet-sitting business.

What is happening with DogVacay and Rover?

All United States and Canadian DogVacay hosts and sitters were invited to migrate their profiles to Rover, which can be done with just a few clicks. You'll still be able to manage existing bookings on DogVacay, but we encourage you to manage your business on Rover—that way, all your info will live in one place. After June 12, you can continue creating new bookings on Rover, but you will no longer be able to create new bookings on DogVacay and will be redirected to complete the booking on Rover. Beginning June 20, DogVacay will redirect to Rover. The DogVacay site and app will be retired, and pet parents and sitters will be welcomed to Rover. You'll still be able to access your DogVacay account—including your history, messages, and any upcoming bookings—by logging on to Rover using your DogVacay credentials. All your account information will transfer over.

How does this benefit pet parents?

Exceptional Care
With our combined experience, insights, and learnings, we'll provide tools that enable exceptional care for your dogs—and transform the pet care industry by putting dogs, and the people who love them, first.

More Coverage
Now with more coverage than ever—in 10,000+ cities across the US and Canada—we're better able to serve you and your pets no matter where you are. With more trusted sitters offering a wide variety of services, you can easily book a belly rub, round of fetch, week of dog boarding, or a jog around the neighborhood.

Easy Booking
By creating the nation's largest network of 100,000+ pet sitters and dog walkers, it's never been easier to find and book 5-star neighborhood care for your dog.

How does this benefit sitters and walkers?

Better Resources
We're combining resources to invest in sitters, from marketing efforts to new technologies that'll help you run your business. We're doubling down on the dog people who make our communities so vibrant.

World-Class Support
We're sharing our experience, insights, and learning that'll translate to improved tools, resources, and support networks for you and your business.

More Business
By combining resources and efforts, we'll drive more dog owners to one destination, and that means more business for sitters. Most importantly, more dogs in the hands of trusted sitters means better care for pets nationwide.

Why should I migrate?

By migrating to Rover, you'll have access to exceptional care, more coverage, and the same easy booking process. We're combining our resources to invest in the dog people who make our communities so vibrant.

What does "migrating my account" mean?

Migration is the quick and easy process of transferring your DogVacay profile to Rover. Migrating your account immediately transfers your DogVacay profile, messages, and your past, current, and future bookings to the Rover platform.

If you already have a Rover account:
When you merge your profiles, your DogVacay bookings (past, current, and future) and messages will be transferred to your existing Rover account.

If you don't already have a Rover account:
When you activate your new Rover account, it'll have the information from your DogVacay account along with your DogVacay bookings (past, current, and future), messages, and reviews.

How do I migrate my profile?

  1. Go to https://www.rover.com/joining-forces/
  2. If prompted, enter your DogVacay email and password
  3. That's it! Your DogVacay reviews, messages, and bookings (past, current, and future) will automatically be transferred to your Rover profile.

What happens to my DogVacay profile once I migrate?
Your DogVacay profile will remain active, and you can manage your existing bookings through DogVacay. However, starting June 12, you'll no longer be able to create new bookings on DogVacay. Beginning June 20, DogVacay will redirect to Rover. The DogVacay site and app will be retired, and pet parents and sitters will be welcomed to Rover.

What happens to my DogVacay profile if I don't migrate before 6/20?
After June 20, you'll no longer be able to access your DogVacay profile. However, you'll still be able to activate/merge your account on Rover, which will transfer over all your information from your DogVacay account.

What from my account migrates with me?

  • Basic account info (Name, Contact Info, Location, etc.)
  • Dog information
  • Message history
  • Booking history
  • Communication preferences
  • Emergency contacts

When must I move my profile?

We highly recommend migrating before June 12. Starting June 12, you won't be able to create new bookings on DogVacay (but you'll still be able to manage your existing bookings). Beginning June 20, DogVacay will redirect to Rover. The DogVacay site and app will be retired, and pet parents and sitters will be welcomed to Rover.

Can I close my DogVacay account once I migrate?

Yes, if you'd like to close your DogVacay account, you can contact our customer care team at help@dogvacay.com.

Can I pay my sitter in cash?

Paying and communicating on Rover is required per Rover's Terms of Service and is essential to ensuring a safe and secure experience. Additionally, only stays and walks booked on Rover are covered by premium insurance and 24/7 support.

Are my reservations still in place?

Yes. Once you migrate, you'll be able to view and manage all of your past, current, and future DogVacay reservations on Rover.

I have a booked stay on DogVacay for June 20 or later. What should I do?

Even if you don't migrate your account before June 20, the details of your stay will exist on Rover. To manage your stay, migrate your Rover account by logging in to Rover with your DogVacay username and password. If you don't migrate your Rover account, you can still communicate via email or the SMS number provided by DogVacay.

I have a stay booked on DogVacay for June 20 or later and I don't intend to migrate to Rover.

We're sorry to hear that, but if you don't want to migrate your account, you certainly don't have to unless you need to make changes to your stay. Here's what will happen next:

If you don't need to make any modifications to your stay, no action is needed. Simply keep in touch with your host or sitter via email or the SMS number provided by DogVacay. If you do need to make changes to your stay, migrate your account to manage changes on Rover.

Are my booking confirmation numbers going to stay the same?

Yes. Rover support agents will be able to reference bookings with confirmation numbers from the DogVacay platform.

Will I be able to find hosts I've booked with before on DogVacay?

Yes, DogVacay hosts are being welcomed to Rover, and you'll be able to message them from your Rover profile.

Can DogVacay hosts book on Rover?

Yes! To make life easier, we encourage you to use Rover exclusively once you migrate. That way, you'll have everything you need in one place.

Do sitter cancellation policies change?

Sitter cancellation policies are similar to what you're used to on DogVacay. We recommend reviewing Rover's cancellation policies here when you migrate your profile.

A host I book with typically sends me a custom quote, can they do that on Rover?

Yes, Rover sitters can set custom rates for each booking.

I'm in the process of getting a refund, what's going to happen with that?

If a stay was booked on DogVacay, a refund for that stay would be processed through DogVacay as well.

Are bookings on Rover covered by an insurance policy similar to what I'm used to on DogVacay?

Yes! Safety is Rover's #1 priority. Every booking made through Rover is covered by premium insurance. When you're away, you can feel secure in the knowledge that your pet's health and wellness are covered. You can learn more about the premium insurance included with every Rover booking here.

What happens to my trust and safety fee?

Owners will pay the same trust and safety fee when you migrate to Rover as you always have on DogVacay. However, this fee has a maximum of $25 USD or $35 CAD per booking on Rover.

I need to adjust the dates of a booking I made on DogVacay. Should I cancel and rebook on Rover?

You have two options: you can adjust the dates on DogVacay, or you can cancel on DogVacay and rebook on Rover. Also, if your sitter has migrated to Rover, they can adjust the dates on Rover, and Rover will take care of updating the booking on DogVacay.

Many of your questions may be answered in the Rover & DogVacay Town Hall meeting held May 12, 2017. Follow the link to view a video of the event, in which Aaron Easterly and Aaron Hirschhorn share more about their vision for the company moving forward and what this change means for migrating/merging sitters.

What does "migrating my account" mean?

Migration is the quick and easy process of transferring your DogVacay account to Rover. Migrating your account immediately transfers your DogVacay profile, messages, and your past, current, and future bookings to the Rover platform.

If you already have a Rover sitter profile:
When you merge your profiles, your DogVacay bookings (past, current, and future), messages, and reviews will be transferred to your existing Rover account.

If you don't already have a Rover sitter profile:
When you activate your new Rover account, it'll have the information from your DogVacay account along with your DogVacay bookings (past, current, and future), messages, and reviews.

What happens to my DogVacay profile once I migrate?

Your DogVacay profile will remain active even after you migrate, and you'll still be able to manage your existing bookings on DogVacay. Starting June 12, you'll no longer be able to accept bookings on DogVacay. Beginning June 20, DogVacay will redirect to Rover. The DogVacay site and app will be retired, and pet parents and sitters will be welcomed to Rover.

What happens to my DogVacay profile if I don't migrate before 6/20?

After June 20, you'll no longer be able to access your DogVacay profile. However, you'll still be able to activate/merge your account on Rover, which will transfer over all your information from your DogVacay account.

Why should I migrate?

If you already have a Rover sitter profile:
By migrating over to Rover, you'll have access to better tools, more business, and world-class support available 24/7. We're combining our resources to invest in the dog people who make our communities so vibrant.

If you don't already have a Rover sitter profile:
We're combining our resources to invest in the dog people who make our communities so vibrant. Directing dog owners to one destination means more business for you—and only one calendar to manage.

What information will migrate to my Rover profile?

If you already have a Rover sitter profile:

Reviews: Your DogVacay reviews will be combined with your Rover reviews on your Rover profile.

Past, current, and future bookings: You'll be able to view all of your past, current, and future DogVacay bookings on Rover. Any bookings accepted on DogVacay will still be paid out through DogVacay.

Messages with customers: After you migrate, all of your messages with past and current customers will appear on your Rover profile.

Messages you send from your Rover profile after May 10 will not appear on your DogVacay profile.

Sitter fee percentage: If you have different sitter fee percentages on DogVacay and Rover, you'll keep the lower one when you migrate to Rover. Otherwise, your sitter fee will remain the same.

If you don't already have a Rover sitter profile:
Your DogVacay information will appear on your new Rover profile after you migrate, including your reviews; past, current and future bookings; sitter fee percentage; your profile description; calendar availability; booking preferences; messages; services offered; and rates. We recommend reviewing your profile after migration to make sure it's up-to-date.

What's the impact on my business?

What happens to my sitter fee percentage?
If you have different sitter fee percentages on DogVacay and Rover, you'll keep the lower one when you migrate to Rover. Otherwise, your sitter fee will remain the same.

How will my position in search be impacted?
All of the great work you've been doing on DogVacay will go with you to Rover! Things like your DogVacay booking rate, repeat guest rate, and reviews will all be factored into your search position on Rover. Click here to learn more about how your search score is calculated on Rover.

How will I receive payment?
After you migrate, you'll need to set your payment preferences. You can receive payment via check or PayPal.

The payout timing will change, however. You'll receive your payout on Rover two calendar days after the completion of a booking, even on weekends and holidays. For example, a booking ending on a Friday will be paid out on Sunday. We recommend adding your payout method ASAP as there is a one-time 72 hour hold before you can transfer funds to a newly added payout account.

Migrated sitters can opt into automatic transfers, but on Rover, you can also have the ability to build up a balance and withdraw funds manually. To learn more about the payment process, we suggest this article.

Please note that in the near term, bookings accepted on DogVacay will still be paid out by DogVacay and will follow the preferences you set on your DogVacay profile.

Canadian services will continue to be listed and paid in Canadian dollars. Note: Canadian sitters will be paid out via PayPal only.

Can I be paid in cash?
Paying and communicating on Rover is required per Rover's Terms of Service and is essential to ensuring a safe and secure experience. Accepting payments outside of Rover could lead to account suspensions for both the sitter and the owner. Additionally, only stays and walks booked on Rover are covered by premium insurance and 24/7 support.

Should I update my rate?
Once you activate your Rover profile, we recommend checking the rates of similar sitters in your area to ensure you're competitive. You also have the option of customizing holiday rates if you'd like to do so. Here's an article that explains how and why you may want to do this. Please note that sitters in Canada will continue to list their services and be paid out in Canadian funds.

I've sent custom quotes on DogVacay, will I still be able to do that?
Yes, but it works a little differently.

If a customer has never booked with you before, they must first send you a booking request. You can then edit the rate and send the request back, and they'll confirm the amended request.

If a customer has booked with you before, you may initiate the reservation request and adjust the rate as you see fit.

You can read more about this process here.

Which insurance policy will I be using moving forward?
Your customers can book with confidence knowing that their booked stays and walks are covered by premium insurance. Bookings made on DogVacay will follow DogVacay policies, and bookings made on Rover will follow Rover's policies. You can learn more about the premium insurance included with every Rover booking by clicking here.

What happens to my cancellation policy?
Similar to DogVacay, Rover allows sitters to choose their own cancellation policies, but there are slight differences. When you migrate your profile, you'll be automatically opted into the Rover cancellation policy that's most similar to your DogVacay one. We encourage you to review Rover's cancellation policy definitions here and adjust yours as you see fit.

Will I get enough business on the Rover platform?
All DogVacay pet owners are being welcomed to the Rover community, so you'll be exposed to even more potential customers. By combining resources, we'll be able to invest more in our sitter community—from advertising and growing our customer base, to adopting new technologies that'll help you run your business—which means more bookings for you.

What happens with my Pack Promoter URL?
Until June 20, your Pack Promoter URL will direct to your DogVacay profile. Beginning June 20, DogVacay will redirect to Rover and your Pack Promoter URL will redirect to your migrated Rover profile.

How do I migrate my profile?

  1. Go to https://www.rover.com/joining-forces/
  2. If prompted, enter your DogVacay email and password
  3. That's it! Your DogVacay reviews, messages, and bookings (past, current, and future) will automatically be transferred to your Rover profile.

What does this mean for my customers?

How do I migrate my customer?
We've notified your customers and provided them with the tools they'll need to migrate their profiles to Rover. Once you've migrated your Rover profile, we'll let your customers know that they can contact you on Rover.

We encourage you to stay in contact with your customers as you migrate. Our goal is to make sure that all of your customers migrate to Rover and continue booking with you!

What should I tell my customers?
We recommend sending them a link to your Rover profile through your inbox. Let them know they can message and book with you just as they did on DogVacay once they move their profile to Rover.

What happens with my customer's site fees?
Similar to your sitter fee, if your customers have different fee rates on DogVacay and Rover, they will keep the lower of the two rates upon migrating to Rover. If not, they'll keep their current fee rate.

Will customers be covered by insurance once they migrate their profile and begin booking on Rover?
Yes! Safety is Rover's #1 priority. Every booking made through Rover is covered by premium insurance. When your customers are away, they can feel secure in the knowledge that their pet's health and wellness are covered. You can learn more about the premium insurance included with every Rover booking here.

How do repeat customers find me, message me, and book with me?
We're ensuring that you will never lose touch with your repeat customers. You can find your complete message history with your DogVacay repeat customers on your new Rover profile. Customers will be able to message you from their existing DogVacay profile before they migrate and from their new Rover profile after they migrate. To learn how to reach out to your repeat customers, click here.

Customers will be able to book with you on either platform until June 12. After June 12 they'll only be able to book with you on Rover. Beginning June 20, DogVacay will redirect to Rover. The DogVacay site and app will be retired, and pet parents and sitters will be welcomed to Rover.

How do new customers book with me?
Your profile will appear in Rover search results. You can also share your Rover profile URL with potential customers. To contact you, new customers will send you a booking request.

When must I migrate?

We highly recommend migrating before June 12. Starting June 12, you won't be able to accept new bookings on DogVacay (but you'll still be able to manage your existing bookings). Beginning June 20, DogVacay will redirect to Rover. The DogVacay site and app will be retired, and pet parents and sitters will be welcomed to Rover.

Booked Stays

I have a booked stay on DogVacay for June 20 or later. What should I do?
Even if you don't migrate your account before June 20, the details of your stay will exist on Rover. To manage your stay, migrate your Rover account by logging in to Rover with your DogVacay username and password. If you don't migrate your Rover account, you can still communicate via email or the SMS number provided by DogVacay.

I have a booked stay on DogVacay for June 20 or later. How do I receive payment?

For DogVacay stays that end on or before June 20: Your stay will be paid out by DogVacay, regardless of whether or not you've migrated to Rover.

For DogVacay stays that end after June 20: Your stay will be paid out by Rover, regardless of whether or not you've migrated to Rover.

I have a booked stay on DogVacay for June 20 or later and I need to modify or cancel this booking. How can I do that?
The easiest way to modify or cancel the booking is to log in to Rover using existing DogVacay username and password and activate/merge your account. Your booking details will live on Rover, and you can make changes or interact with your host from there. To learn more about how to cancel or modify a stay after migrating your account, check out this article.

I have a stay booked on DogVacay for June 20 or later and I don't intend to migrate to Rover.
We're sorry to hear that, but if you don't want to migrate your account, you certainly don't have to unless you need to make changes to your stay. Here's what will happen next:
Contact us here to work out the details of your payment. Beyond that, if you don't need to make any modifications to your stay, no other action is needed. Simply keep in touch with your client via email or the SMS number provided by DogVacay. But if you do need to make changes to your stay, migrate your account to make changes on Rover.

Once you migrate

What are the first things I should do when I migrate my account?
  1. Double check your profile, including the serices that you offer, your rates, your booking preferences, your cancellation policy, and your calendar availability. Feel free to adjust your new profile as you see fit.
  2. With Rover's calendar, you can set availability per service. This article provides information on how to do so.
  3. Reach out to past customers via your inbox and let them know that they can start booking you on Rover.
Can I close my DogVacay account once I migrate?
Yes, if you want to close your DogVacay account, you can contact our customer care team at help@dogvacay.com

What if I use my account as an owner?

Migrating your DogVacay profile will also transfer you owner history from DogVacay. You can continue to use your new Rover profile as a sitter or an owner, just as you did on DogVacay.

How do I use Rover?

Using Rover is very similar to DogVacay, but there are some differences. Once you migrate, Rover will send you a series of emails to get you up and running. To learn more about using Rover, we recommend checking out the Rover Help Center. The Sitter Resources Center also has great information for both new and experienced sitters.

To get you started, we've also created some videos to show you how to make adjustments to your profile.


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Dog people helping dog people. Now that's a partnership worth barking about.