Rover Extended Care Rate Test FAQ
Rover recently introduced an extended care rate test in select cities across the U.S. Here are some answers to frequently asked questions:
Q: How will I know if I’m eligible to participate?
A: We will notify sitters via email if you’re currently eligible or if your market is added to the test in the future. The list of pilot markets can be found below.
Q: If I’m not in one of the areas where you’re testing, what can I do?
A: Currently we’re testing the extended care rate in select cities, so not all sitters will have access to this feature.
In the meantime, you can always modify the stay price of a request to account for additional time.
If we expand this pilot to more areas, we’ll let you know.
Q: I’m in one of these areas, do I need to do anything?
A: No, this new rate will be automatically applied to any new bookings you receive.
Q: I received an email saying I am eligible for this test, will it apply to all my bookings?
A: The rates will only apply to House Sitting and Boarding bookings that are added after the extended care rate is live. If you’d like to institute similar pricing for stays booked previously, you can always suggest a price modification for existing stays.
Q: How will Rover determine if the Extended Care should be applied to a particular stay?
A: Pet parents in the test markets will be required to enter in a start and end time range for boarding and house sitting when they send a request. This is the time that will be used to calculate an Extended Care rate if applicable.
- If pick-up time is over 2 hours to 8 hours later than drop-off time, an additional 50% of a one night stay will be added
- If pick-up time is over 8 hours later than drop-off time, an additional 100% of a one night stay will be added
The time difference between drop-off and pick-up will be calculated using the end of the time range for drop off and the beginning of the time range for pick up.
Q: Can I customize or opt out of charging the Extended Care rate?
A: At this time, it’s not possible to customize or opt out of the Extended Care rate. Please note that you can do a flat cost adjustment to the final price of the stay if you would not like the extended care rate to apply to a stay.
If you have additional questions, don’t hesitate to reach out.
Q: Which markets are included?
A: For this pilot program, the following U.S. cities are included:
Alabama
- Albertville
- Anniston-Oxford-Jacksonville
- Auburn-Opelika
- Cullman
- Daphne-Fairhope-Foley
- Decatur
- Dothan
- Huntsville
- Ozark
- Scottsboro
- Selma
- Troy
- Valley
Alaska
- Anchorage
- Juneau
- Ketchikan
Arkansas
- Arkadelphia
- Batesville
- Fayetteville-Springdale-Rogers
- Forrest City
- Fort Smith
- Harrison
- Helena-West Helena
- Little Rock-North Little Rock-Conway
- Pine Bluff
- Paragould
- Searcy
Arizona
- Payson
- Phoenix-Mesa-Scottsdale
- Safford
California
- Crescent City
- Fresno
- Hanford-Corcoran
- Madera
- Merced
- Modesto
- Oxnard-Thousand Oaks-Ventura
- Red Bluff
- Riverside-San Bernardino-Ontario
- Sacramento–Roseville–Arden-Arcade
- Salinas
- San Jose-Sunnyvale-Santa Clara
- Santa Rosa
- Sonora
- Stockton-Lodi
- Truckee-Grass Valley
Colorado
- Cañon City
- Colorado Springs
- Fort Collins
- Fort Morgan
- Grand Junction
- Greeley
- Montrose
- Sterling
Connecticut
- Hartford-West Hartford-East Hartford
- New Haven-Milford
- Torrington
DC
- Washington-Arlington-Alexandria
Florida
- Deltona-Daytona Beach-Ormond Beach
- Homosassa Springs
- Lakeland-Winter Haven
- Miami-Fort Lauderdale-West Palm Beach
- Naples-Immokalee-Marco Island
- Okeechobee
- Orlando-Kissimmee-Sanford
- Palatka
- Palm Bay-Melbourne-Titusville
- Punta Gorda
- Sebastian-Vero Beach
- Sebring
- Tampa-St. Petersburg-Clearwater
- The Villages
- Wauchula
Georgia
- Albany
- Americus
- Augusta-Richmond County
- Bainbridge
- Cordele
- Cornelia
- Douglas
- Dublin
- Gainesville
- Jefferson
- Jesup
- Milledgeville
- Moultrie
- Rome
- Savannah
- St. Marys
- Statesboro
- Thomasville
- Tifton
- Toccoa
- Valdosta
- Warner Robins
Hawaii
- Kapaa
Iowa
- Des Moines – West Des Moines
- Davenport-Moline-Rock Island
- Fairfield
- Fort Dodge
- Iowa City
- Marshalltown
- Mason City
- Muscatine
- Newton
- Ottumwa
- Spencer
- Spirit Lake
- Storm Lake
Idaho
- Blackfoot
- Boise
- Coeur d’Alene
- Moscow
- Mount Vernon
- Rexburg
Illinois
- Carbondale-Marion
- Champaign-Urbana
- Charleston-Mattoon
- Chicago-Naperville-Elgin
- Danville
- Dixon
- Effingham
- Freeport
- Lincoln
- Ottawa-Peru
- Pontiac
- Quincy
- Rochelle
- Rockford
- Springfield
Indiana
- Angola
- Auburn
- Bedford
- Bloomington
- Connersville
- Decatur
- Elkhart-Goshen
- Greensburg
- Kendallville
- Peru
- Plymouth
- Seymour
- Vincennes
- Wabash
- Evansville
Kansas
- Dodge City
- Garden City
- Great Bend
- Junction City
- Emporia
- Hays
- Hutchinson
- Lawrence
- Liberal
- Manhattan
- Ottawa
- Parsons
- Pittsburg
- Salina
- Wichita
Kentucky
- Bardstown
- Bowling Green
- Elizabethtown-Fort Knox
- Frankfort
- Maysville
- Middlesborough
- Owensboro
- Richmond-Berea
- Paducah
- Louisville/Jefferson County
Louisiana
- Alexandria
- Baton Rouge
- Bogalusa
- Fort Polk South
- Hammond
- Lafayette
- Lake Charles
- Monroe
- Morgan City
- Opelousas
Massachusetts
- Barnstable Town
- Boston-Cambridge-Newton
- Pittsfield
- Springfield
- Worcester
Maine
- Augusta-Waterville
- Bangor
- Portland-South Portland
Maryland
- Baltimore-Columbia-Towson
- Cambridge
- Cumberland
- Hagerstown-Martinsburg
Michigan
- Alma
- Ann Arbor
- Cadillac
- Detroit-Warren-Dearborn
- Escanaba
- Flint
- Ionia
- Lansing-East Lansing
- Ludington
- Marquette
- Monroe
- Niles-Benton Harbor
- Traverse City
Minnesota
- Albert Lea
- Alexandria
- Brainerd
- Fergus Falls
- Marshall
- New Ulm
- Owatonna
- Red Wing
- Rochester
- St. Cloud
- Willmar
- Winona
Missouri
- Branson
- Cape Girardeau
- Columbia
- Joplin
- Kennett
- Mexico
- Poplar Bluff
- Rolla
- Sedalia
- Sikeston
- St. Louis
- Warrensburg
- West Plains
Mississippi
- Brookhaven
- Clarksdale
- Cleveland
- Greenville
- Greenwood
- Gulfport-Biloxi-Pascagoula
- Indianola
- Jackson
- McComb
- Meridian
- Starkville
- Tupelo
- Vicksburg
- Natchez
Montana
- Butte-Silver Bow
- Helena
- Kalispell
- Missoula
North Carolina
- Albemarle
- Asheville
- Cullowhee
- Dunn
- Elizabeth City
- Fayetteville
- Forest City
- Greensboro-High Point
- Henderson
- Hickory-Lenoir-Morganton
- Kinston
- Laurinburg
- Lumberton
- Morehead City
- Mount Airy
- New Bern
- North Wilkesboro
- Raleigh
- Rockingham
- Sanford
- Shelby
- Wilmington
- Wilson
- Winston-Salem
Nebraska
- Grand Island
- Hastings
- Lexington
- Lincoln
- Norfolk
- North Platte
- Omaha-Council Bluffs
Nevada
- Carson City
- Elko
- Fernley
- Las Vegas-Henderson-Paradise
- Pahrump
- Reno
- Winnemucca
New Hampshire
- Claremont-Lebanon
- Concord
- Laconia
- Manchester-Nashua
New Jersey
- Atlantic City-Hammonton
- Ocean City
- Newark-Jersey City
- Vineland-Bridgeton
New Mexico
- Alamogordo
- Albuquerque
- Carlsbad-Artesia
- Clovis
- Farmington
- Grants
- Hobbs
- Roswell
- Santa Fe
- Silver City
- Taos
New York
- Albany-Schenectady-Troy
- Amsterdam
- Auburn
- Batavia
- Corning
- Cortland
- Hudson
- Jamestown-Dunkirk-Fredonia
- New York City
- Olean
- Seneca Falls
- Syracuse
Ohio
- Ashland
- Ashtabula
- Athens
- Bellefontaine
- Bucyrus
- Coshocton
- Defiance
- Fremont
- Greenville
- Jackson
- Mount Vernon
- Port Clinton
- Portsmouth
- Sandusky
- Sidney
- Springfield
- Toledo
- Van Wert
- Wapakoneta
- Youngstown-Warren-Boardman
Oklahoma
- Ada
- Elk City
- Enid
- Guymon
- Shawnee
- Stillwater
Oregon
- Astoria
- Hermiston-Pendleton
- Hood River
- Ontario
- Prineville
- Roseburg
- Salem
- The Dalles
Pennsylvania
- Altoona
- Chambersburg-Waynesboro
- DuBois
- Gettysburg
- Harrisburg-Carlisle
- Johnstown
- Lancaster
- Lock Haven
- Meadville
- Philadelphia-Camden-Wilmington
- Pottsville
- Scranton–Wilkes-Barre–Hazleton
- Selinsgrove
- State College
- Sunbury
- York-Hanover
Puerto Rico
- Adjuntas
- Aguadilla-Isabela
- Arecibo
- Coamo
- Jayuya
- Mayagüez
- Ponce
- San Juan-Carolina-Caguas
South Carolina
- Bennettsville
- Columbia
- Florence
- Gaffney
- Greenwood
- Newberry
- Orangeburg
- Spartenburg
Tennessee
- Athens
- Chattanooga
- Cleveland
- Greeneville
- Kingsport-Bristol
- Newport
- Knoxville
- Tullahoma-Manchester
Texas
- Abilene
- Alice
- Armarillo
- Andrews
- Athens
- Austin-Round Rock
- Beaumont-Port Arthur
- Big Spring
- College Station-Bryan
- Corpus Christi
- Eagle Pass
- El Campo
- Fredericksburg
- Gainesville
- Jacksonville
- Kerrville
- Lamesa
- Laredo
- Longview
- Marshall
- Mount Pleasant
- Nacogdoches
- Paris
- Plainview
- Port Lavaca
- San Angelo
- Snyder
- Texarkana
Utah
- Cedar City
- Heber
- Logan
- Provo-Orem
- Salt Lake City
- St. George
- Summit Park
- Vernal
Virginia
- Blacksburg-Christiansburg-Radford
- Danville
- Harrisonburg
- Lynchburg
- Martinsville
- Roanoke
- Staunton-Waynesboro
Vermont
- Burlington-South Burlington
Washington
- Bremerton-Silverdale
- Moses Lake
- Mount Vernon-Anacortes
- Olympia-Tumwater
- Othello
- Shelton
- Spokane-Spokane Valley
- Walla Walla
- Wenatchee
West Virginia
- Clarksburg
- Huntington-Ashland
- Point Pleasant
- Weirton-Steubenville
Wisconsin
- Baraboo
- Fond du Lac
- Janesville-Beloit
- La Crosse-Onalaska
- Manitowoc
- Menomonie
- Merrill
- Racine
- Shawano
- Stevens Point
- Wausau
Wyoming
- Gillette
- Jackson
- Riverton
- Rock Springs