You could be the best pet sitter in the biz, but if pet parents never see your profile, you won’t get the stay requests you deserve. So how can you make sure that pet parents who come to Rover see your profile at the top of their search results?
Pet parents who come to Rover can search for a sitter by location, dates, and dog size. Beyond that, the order that sitters show up can seem random—but don’t worry, there’s a science behind it. We can’t give away the recipe to our secret sauce, but there are some things you can do to show up at the top.
Book Most of Your Requests
Being a sitter or dog walker on Rover is a great opportunity to get to know many different dogs and pet parenting styles—explore it! Of course, always schedule a Meet & Greet with a new client, and never take a dog you’re not comfortable with. If you find you’re getting a lot of requests you’re not comfortable with, see if there’s anything you need to clarify on your profile, like if dogs in your care must play nicely with cats. But really, you should accept most stay requests that you get, especially early on.
Keep Your Calendar Updated
This is the easiest way to get requests you can accept. Got a weekend trip planned? Need some me-time? No problem! Just make sure to update your calendar. Download our app so you can update your calendar when you’re on the go. And if you offer multiple services, make sure to update both of your calendars.
Create a Great Profile
It all starts here. Just like a resume, a profile is a great way to show pet parents who you are before they even contact you. Impress ’em! Here are some ways you can build a strong profile:
- Get Testimonials and Reviews. When you’re starting as a sitter or dog walker on Rover, you can request testimonials from friends and family. Especially if you don’t have a lot of reviews, testimonials can give you some extra credibility. As you build your business, request reviews from your clients. There are lots of folks out there who want to sing your praises—so let ’em sing!
- Upload Great Pictures. We can’t say this enough. High-quality photos of your face, home, and pets help dog owners get to know you.
- Set Your Rates. The rates you set are totally up to you. If you like, you can search for sitters and dog walkers in your area to see what they charge, then set a similar rate.
- Describe Your Services Accurately. Make sure that your profile reflects the service you offer, including number of spaces available, who else will help out with care, and dog sizes accepted.
Respond Quickly and with Enthusiasm
Ideally, you would respond to a stay request within minutes, even if you can’t accept the stay. Here’s how you can do that without being attached to your computer:
- We send you a text when you get a new message or stay request (We automatically do this by default, as long as you haven’t checked “Do not send me any Text Messages” on your settings page).
- Download our app, and we’ll send you a notification when you get a new message or stay request.
Not sure what to say when you get a stay request? We wrote a post about that, but a lot of it boils down to:
- Saying you’re excited to watch their dog
- Offering to schedule a Meet & Greet right away
If you don’t respond to multiple stay requests for the same dates, we’ll assume you’re not available for those dates and will stop featuring you in search. To keep receiving requests, you can archive your conversations.
Need a break from new stay requests? No problem.
- If you’re only accepting repeat clients, set your calendar to Repeat Only.
- If you’re temporarily unavailable to sit dogs or reply quickly to requests, set your calendar to Away.
Deliver Great Service to Earn Loyal Clients
How do you get clients to turn to you every time they need a loving sitter? Make sure their dog has a great stay, of course! Prepare for a great stay by doing your homework and communicating with the pet parent every step of the way. Make sure to:
- Send at least one photo a day. Here’s how to make sure you’re sending great photos.
- At the end of the stay, ask to watch their pet the next time they’re out of town.
- Ask for a review.
If repeat clients are coming back to you again and again, that tells Rover that you’re doing a great job.
If a Pet Parent Offers to Book Outside the Site, Say “No Thanks”
Explain to the pet parent the benefits of booking through Rover, including complimentary premium insurance included with every stay and 24/7 emergency support.
Our goal is to create beautiful human-dog-human friendships. We hope that we’re sending pet parents your way that are right for you and your growing business. Bottom line: If you follow our tips and continue to show time and time again that you’re in it for the long haul, your search stock will only go up.