Sixty-five percent of pet parents on Rover say sitter and dog walker reviews play a role in deciding which people to contact. We previously gave you some tips to make sure you give your clients a 5-star experience, but how do you get pet parents to sit down and actually write your 5-star review?
Why Reviews Are So Important
Your average star rating and number of reviews are visible to dog owners when they’re searching for sitters, and they can read your reviews once they click on your profile. Your reviews from first-time clients factor into your booking score, and—if you have more 5-star reviews, you’re more likely to earn repeat clients and improve your repeat score. (Want to learn more about performance scores? Check out custom tips on your profile page.)
Great reviews show dog owners that they should book with you. They like to see that you’re:
- Providing the great care that you advertise
- A great communicator
- Good at sending consistent photo updates
- Already building up a loyal client base
The more reviews you have, the more likely you are to get stay requests. Reviews also help paint a picture of the service you deliver, which means you’re more likely to get requests that are right for you.
What We Do to Encourage Your Client to Write a Review
95% of our sitters have nothing but 5-star reviews. We think that’s pretty amazing. Here’s what we’re doing to make sure we can keep those great reviews coming:
- We send three separate emails to pet owners, asking them to write a review.
- We send pet owners a text notification to remind them to review the stay.
- We give pet owners the capability to write a review on the app.
How We Tell You If Your Client Wrote a Review
We’ll email you when a pet owner leaves you a review. If you don’t get an email from us within a few days of a stay ending, feel free to reach out to your client and ask them to leave you a review.
How to Ask Your Client to Leave You a Review
Clients are more likely to write you a review if you deliver great service. If you feel comfortable, you can let your client know you’d love their feedback and to look out for an email from Rover. If you’re looking to make a lasting impression, you can give them a thank-you card for allowing you to spend time with their dog or offer them a discount on their next stay or walk.
It’s About Quality and Quantity
The more reviews you have, the more likely you are to get stay requests. And an added bonus? You’ll get to read all the great things your clients have to say about you. Feels good, right?