Terms of Service

United Kingdom (Last updated:  June 4, 2018) 

  1. Acceptance of Terms; Modifications.  

These Terms of Service (the “Terms”) are a binding legal agreement between you and A Place for Rover, Inc. (“Rover,” “we,” “us” and “our”).   The Terms govern your use of our software applications, resources and services for pet owners and pet service providers to find each other, communicate with each other, and arrange for the provision of pet care services (collectively, our “Rover Service”).  The Terms govern all use of the Rover Service, whether you access it from our website at https://www.rover.com/ (the “Site”), our mobile applications and mobile websites, our Facebook application, our online or phone support offerings, or any other access point we make available to you. Our Rover Guarantee Terms, Reservation Protection Policy and other Policies applicable to your use of the Rover Service are incorporated by reference into these Terms of Service.  BY ACCESSING OR USING THE ROVER SERVICE, YOU ACCEPT THESE TERMS.  IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT ACCEPT THEM, IN WHICH CASE YOU DO NOT HAVE THE RIGHT TO USE THE ROVER SERVICE.  

You understand and agree that we may change the Terms from time to time, and that any such changes will be effective immediately (except as otherwise described in Section 17.10 below) when we post the modified Terms on the Rover Service.  Your continued access and use of the Rover Service after we post the modified Terms will constitute your consent to be bound by the modified Terms.

  1. Rover Service.  

2.1  Nature of the Rover Service.  The Rover Service consists of a desktop Web application, mobile applications, and other related tools, support and services that pet owners (“Pet Owners”) and providers of pet-related services (“Service Providers”) can use to find, communicate with and interact with each other.   The Rover Service includes our emergency support services, educational materials for Service Providers, and other services.   We charge fees for some aspects of the Rover Service, as described below in Section 8.  

2.2  Rover does not provide Pet Care Services.  Rover is a neutral venue for Service Providers and Pet Owners.  Rover is not a Service Provider and, except for emergency phone support and other resources and support specifically described in the Rover Service, does not provide pet care services.   Service Providers listed on Rover are not under Rover’s direction or control and determine in their own discretion what Pet Care Services to offer, how to provide such services, and when and to make themselves available to do so.  We make no representations or warranties about the quality of boarding, pet sitting, dog walking, house sitting, or other services provided by Service Providers (“Pet Care Services”), or about your interactions and dealings with users. Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, Rover does not employ, recommend or endorse Service Providers or Pet Owners, and we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline.  We conduct an initial review of Service Provider profiles and we facilitate background checks on Service Providers conducted by a third party, but, except where explicitly specified in the Rover Service (and then only to the extent specified), do not otherwise screen Service Providers or Pet Owners.   You should exercise caution and use your independent judgment before engaging a Service Provider, providing services, or otherwise interacting with users via the Rover Service.  Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets.  For example, each user of the Rover Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.

2.3  Release.  Subject to Section 14, below, our liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline, is limited to the amounts and obligations set forth in the Rover Guarantee.  You acknowledge and agree that, except to the extent we have liability under the Rover Guarantee, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK.  

2.4  Transactions are between Pet Owners and Service Providers.  The Rover Service may be used to find and offer Pet Care Services and to facilitate payment, but all transactions conducted via the Rover Service are between Pet Owners and Service Providers.   Except for the limited refunds and “Reservation Protection” specified in Section 8.6 and the Rover Guarantee, you agree that Rover has no liability for damages associated with Pet Care Services (which may include bodily injury to, or death of, a pet) or resulting from any other transactions between users of the Rover Service.  

2.5  Bookings.  Pet Owners and Service Providers transact with each other on the Rover Service when they both agree to a “booking” that specifies the fees, time period, cancellation policy, and other terms for provision of Pet Care Services via the booking mechanism provided on the Rover Service (a “Booking”).  A Booking may be initiated by either a Service Provider or a Pet Owner by selecting the type(s) of Pet Care Service to be provided and then following the prompts that appear on-screen.  If you are a Pet Owner and you initiate a Booking, you agree to pay for the Pet Care Services as described in the Booking when you click “Request & Pay”. If a Service Provider initiates the Booking, you agree to pay for the Pet Care Services as described in the Booking when you click “Pay Now”.  All requests are subject to acceptance by the receiving party. The receiving party is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. You acknowledge, that, once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.  

2.6  Pet Owners are Solely Responsible for Evaluating Service Providers.  Pet Owners are solely responsible for evaluating the suitability of Service Providers for the services they offer to provide.  Please visit https://support-uk.rover.com/hc/en-gb/articles/360000909223 for guidance about making informed decisions about engaging Service Providers.  Though Rover performs a limited review of applications to become Service Providers and facilitates Service Provider identify verifications conducted by a third party, any such screening is limited, and Rover does not warrant that any such screen is accurate, complete, conclusive or up-to-date.  Similarly, Rover does not endorse reviews of Service Providers by other Pet Owners that may be available via the Rover Service, and Rover makes no commitments that such reviews are accurate or legitimate.

2.7  Abandoned Pets; Re-homing.  Pet Owners who arrange for Pet Care Services and fail to retrieve their pet within seven (7) days after the service period identified in a Booking (or an earlier period required under applicable animal abandonment or cruelty laws) agree that Rover (or the Service Provider) may, in its (or his or her) sole discretion, place the pet in foster care and/or notify animal control authorities. Pet Owner agrees to reimburse Rover and/or the Service Provider for all costs and expenses associated with such actions.  Further, Rover expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Service Provider’s care should Rover deem it necessary for the safety of a pet, the Service Provider, or any persons living with the Service Provider. Prior to removing a pet from the care of a Service Provider, Rover will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should Rover not be able to contact the Pet Owner or the emergency contact, Rover will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet.  If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Rover in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by Rover in connection with such transfer, including any additional charges for new Bookings.

2.8  Emergencies.  We recommend that Pet Owners give their Service Providers contact information where they can be reached in the event medical care for a pet becomes necessary. Service Providers agree to immediately contact Pet Owners in the event such care becomes necessary or, if the Pet Owner is not available, to contact Rover by phone at +44 808 169 8525 or at trust-uk@rover.com.  If you are a Pet Owner, you hereby authorize your Service Provider and Rover to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Rover.  If your Service Provider reaches you with a request to authorize medical care for your pet and you refuse, you release the Service Provider and Rover for any injury, damage or liability arising from failure to seek such care, including from reimbursement that may otherwise have been available under the Rover Guarantee. Pet Owners are solely responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize Rover to charge your credit card or other payment method for such costs. In certain circumstances, a Pet Owner may be eligible for reimbursement under the Rover Guarantee.  Rover recommends that all users have adequate pet insurance in place to cover the costs of veterinary care.

2.9  Consultation Services.  Rover may offer Pet Owners and Service Providers phone, chat, or email veterinary consultation services from a third party to provide an educational resource for decisions you make about your own pets or pets in your care.  These consultation services are provided by a third party, and are not a part of the Rover Service.  If you use these third-party consultation services, you should use them only in conjunction with, and not as a substitute for, professional veterinary care.  You agree to resort solely to the applicable third-party consultation service in the event of any claims arising from their services.

2.10 Consent to Call Recording.  You agree that any phone calls to or from Rover may be monitored or recorded for quality assurance purposes.

  1. Compliance with Applicable Law.   By accessing and using the Rover Service, you certify that you: (1) are 18 years of age or older, and (2) will comply with all laws and regulations applicable to your activities conducted through Rover.com.  
  • For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated, licensed, ID-tagged and microchipped as required by local laws or regulations.
  • For Service Providers, this includes that you are legally eligible to provide services in the jurisdiction where you provide Pet Care Services, you have complied and will comply with all laws and regulations that are applicable to you (for example, if applicable, the Animal Boarding Establishments Act of 1963), and you have obtained all business licenses and permits needed to legally provide your offered Pet Care Services.

You acknowledge that Rover is entitled to rely on these commitments from you, is not responsible to ensure that all users have met these eligibility conditions, and will not be liable for a user’s failure to do so.  

  1. Use of the Rover Service; Suspension.

4.1  Your Conduct on the Rover Service.  When you use the Rover Service, you agree:

  • To use the Rover Service only in a lawful manner and only for its intended purposes.  
  • Not to use the Rover Service to arrange for the care of exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, alligators, horses or other livestock, or any animal with a history of, or training for, attacks on pets or people.
  • Not to submit viruses or other malicious code to or through the Rover Service.
  • Not to use the Rover Service, or engage with other users of the Rover Service, for purposes that violate the law.
  • Not to use the Rover Service to arrange for the provision and purchase of services with another user, then complete transactions for those services offline.
  • Not to use the Rover Service to promote other services or products.
  • Not to post reviews about Service Providers that aren’t based on your personal experience, that are intentionally inaccurate, or that violate these Terms.
  • Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.
  • Not to post “spam” or other unauthorized commercial communications.  
  • To use the Rover Service only for your own purposes, and not to impersonate any other person.
  • Not to transfer or authorize the use of your account for the Rover Service by any other person.
  • Not to provide false information in your profile on, or registration for, the Rover Service.  
  • Not to interfere with our provision of, or any other user’s use of, the Rover Service.
  • Not to solicit another user’s username and password for the Rover Service.

4.2  Suspension and Termination.  You understand and agree that we have no obligation to provide the Rover Service to you, nor any obligation to continue providing it once we have begun.  If we believe your conduct on the Site or Rover Service is inappropriate, unsafe or violates these terms, and for any other reason (or no reason at all), we reserve the right to suspend or terminate your access to the Rover Service in our sole discretion.

  1. Registration; Account Security.  In order to use some aspects of the Rover Service, you will be required to create a username, password, and user profile.  If you elect to use the Rover Service, you agree to provide accurate information about yourself and keep this information up-to-date.  You agree not to impersonate anyone else and not to maintain more than one account (or, if Rover suspends or terminates your account, not to create further accounts).  You are responsible for maintaining the confidentiality of your username and password for the Rover Service, and you agree not to authorize anyone else to use your username and password.  You are responsible for all activity under your account.  You agree to notify us promptly of any unauthorized use of your account.  
  2. Privacy.  Our collection and use of your personal information on the Rover Service is described in our Privacy Statement.  
  3. Your Content.  

7.1  Your Content.  We may require or allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on the Rover Service or otherwise in connection with using the Rover Service and/or participating in promotional campaigns we conduct on the Site (collectively, “Your Content”).  For example, Service Providers are invited to create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of Service Providers.

7.2  License.   Except for the limitations on our use and disclosure of personal information described in our Privacy Statement, you grant Rover an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the Rover Service, and to sublicense these rights to third parties.  

7.3  Release.  If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release Rover and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the license in Section 7.2 and the other provisions of these Terms.

7.4  Your Representations and Warranties about Your Content.  You represent and warrant that (1) you are the owner or licensor of Your Content, and that you have all rights, consents and permissions necessary to grant the license in Section 7.2 and make the release in Section 7.3 with respect to Your Content, (2) that you have any necessary consents and releases from individuals who appear or whose pets appear in Your Content; and (3) Your Content does not violate the law or these Terms.

7.5  Right to Remove or Screen Your Content.  Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the Rover Service.    Our enforcement of these Terms with respect to Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of your right to enforce them in another instance.   We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content.  It is your sole responsibility to maintain backup copies of Your Content.  

7.6  Reviews.  The Rover Service may provide the ability to leave public and/or private reviews of users or their pets.  You acknowledge that even “private” reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that Rover has no obligation to preserve or indefinitely store any reviews.  We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We also reserve the right to screen, edit or remove these reviews from the Rover Service at any time.

  1. Fees & Payment.  

8.1 Currency.  All fees, deductible amounts and other payments referenced on, or charged through, the Rover Service are listed and payable in local currency of the Service Provider, meaning, in the United Kingdom, British Pounds (GBP).  

8.2  Fees for Pet Owners.  Pet Owners may purchase Pet Care Services from a Service Provider by completing a Booking as described in Section 2.5.  If you are a Pet Owner, you enter into a transaction with the Service Provider when you accept a Booking, and you agree to pay the total fees indicated in the Booking.  Except where otherwise specifically indicated on the Rover Service, fees for Pet Care Services are determined by Service Providers.  As described in Section 8.4, the total amount Pet Owners are charged for a Booking may also include a service fee payable to Rover.  The Service Provider, not Rover, is responsible for performing the Pet Care Services.

8.3  Fees for Service Providers.  Service Providers may agree to provide Pet Care Services to a Pet Owner by agreeing to a Booking as described in Section 2.5.  If you are a Service Provider, you must confirm the Booking before it expires or the Pet Care Owner will have no obligation to complete the transaction.  Once the Booking is completed by both parties, you agree to honor the price set forth in your Booking.  The purchase of Pet Care Services is a transaction between the Pet Owner and the Service Provider.  Rover’s role is to facilitate the transaction.  We will (either directly or indirectly through an authorized third party) collect payment from the Pet Owner at the time of Booking and (except to the extent of any payment hold pursuant to Section 8.7) remit payment to the Service Provider’s account 48 hours after completion of the service period indicated in the Booking.   Service Providers are charged a service fee as described in Section 8.4, which we deduct before remitting payment to Service Providers.

8.4  Service Fees.  We charge service fees for some aspects of the Rover Service.   If you are a Service Provider, except where otherwise specified via the Rover Service, our service fee is calculated as a percentage of the fees a Pet Owner agrees to pay to you in a Booking.  We deduct this service fee from the amounts paid by the Pet Owner.  Our service fees are inclusive of VAT on such fees and are described further here.

8.5  Late Fees and Additional Charges.  If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the Booking.  In addition, you agree to indemnify Rover from, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the Service Provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.

8.6  Cancellations and Refunds.

  • Cancellations by Service Provider.  If a Service Provider cancels a Booking prior to or during the service period identified in the Booking, we will refund the fees paid by the Pet Owner for Pet Care Services not provided, as well as any service charge paid to Rover.  

 

  • Reservation Protection.  As more fully described on Rover.com’s Reservation Protection page, Rover uses all reasonable efforts to find replacement Service Providers when Service Providers cancel Bookings near the start date of the service period identified in the Booking.  Alternatively, the Service Provider may identify a replacement.  (In either case, a Pet Owner is under no obligation to accept any replacement Service Provider.) The availability of the Reservation Protection depends on the timing of the cancellation and the type of Pet Care Services provided; consult the Reservation Protection page for details. Generally, if the Reservation Protection applies and a Pet Owner accepts a new Booking with a replacement Service Provider, Rover will (with the limited exceptions described below) pay the cost difference between the original Booking and the new Booking, up to but not exceeding 25% of the total cost of the original Booking.  However, if a Booking is cancelled by a Service Provider due to the Pet Owner’s failure to provide accurate or complete information regarding the pet or due to the pet’s aggressive behavior, the Pet Owner is responsible for the full cost of any new reservation.
  • Cancellations by Pet Owner.   You acknowledge that the Service Provider provides Pet Care Services on the day and time arranged (which by initiating or accepting a Booking, you request them to do), and that, if the Booking takes place within 14 days of Booking acceptance, you will have no right to cancel, or claim any refund, under the Consumer Contracts Regulations once the Pet Care Services are provided.  If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, we will refund fees actually paid by you (but not any promotional or discounted value) in accordance with the cancellation policy selected by the Service Provider on the Rover Service.  All Service Providers are required to select a cancellation policy prior to completing a Booking so that Pet Owners are aware of the cancellation policy prior to Booking.  For more information about cancellation policies, please visit  https://support-uk.rover.com/hc/en-gb/articles/360000896143
  • Force Majeure.  The cancellation policies described herein may not apply in the event of certain emergency situations beyond the control of Service Providers and/or Pet Owners that make it impossible or impractical to perform agreed Bookings, such as evacuations resulting from earthquake, flood, war, riots or other, similar disaster.  In such cases Rover may, in its reasonable discretion, issue refunds under terms that vary from a Service Provider’s selected cancellation policy.
  • Refunds for Substandard Services.  If we determine in our reasonable discretion that a Service Provider has failed to provide Pet Care Services as agreed with the Pet Owner or otherwise in accordance with these Terms then we may, in our reasonable discretion, cancel a Booking and/or issue a full or partial refund to a Pet Owner.
  • General Terms for Cancellations.  If you wish to cancel a Booking, you should use the mechanisms available through the Rover Service to do so. For purposes of the policies and terms in this Section 9.6, the date of cancelation is the date that a user cancels through the Rover Service, regardless of any separate communications between users outside of the Rover Service.
  •   Payment Disputes; Payment Outside of the Rover Service.  Rover issues payments to Service Providers 48 hours after completion of a Booking.  Once these amounts have been disbursed, any further payment disputes are between the Pet Owner and Service Provider, and Rover has no obligation to mediate or facilitate any resolution.  Further, Rover has no responsibility or liability with respect to any tips, bonuses, or other payments made outside of the Rover Service.

8.7  Payment Holds.  If you are a Service Provider, Rover reserves the right to issue a hold on amounts otherwise payable to you pursuant to Section 8.3 if there is a reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reason involving protection of Rover, the Rover community or third-party rights.  We may also recommend that third party payment service providers restrict your access to funds in your account under the same circumstances.   

8.8  Authorization to Charge.   When you pay for Pet Care Services or for other services on the Rover Service, you will be required to provide us with valid, up-to-date credit card or other payment information. You authorize us to charge your credit card or other payment method for fees you incur on the Rover Service as they become due and payable. You are responsible for maintaining up-to-date payment information. If we cannot charge you for fees when due because your payment information is no longer valid, or if we do not receive your payment when due, then you understand that neither Rover nor the Service Provider will be responsible for any failure to provide services associated with those fees.  Except as expressly provided in these Terms, all fees paid via the Rover Service are non-refundable once paid.  

8.9   Taxes.  Except for taxes on Rover’s income and gross receipts generally (including VAT on fees paid to Rover), you acknowledge that you are responsible to pay any taxes that arise as a result of your purchase, provision, or use of services via the Rover Service.  This includes, without limitation, any form of sales tax or income tax on fees paid or received by you through the Rover Service.

  1. Identity Verification.  

Rover may provide Service Providers with access to third party consumer reporting agencies that perform, among other things, identity verification checks (collectively, “Identity Verifications”).   We do not provide, and are not responsible or liable in any manner for, the Identify Verifications, and we do not endorse or make any representations or warranties regarding the reliability of such Identify Verifications or the accuracy, timeliness or completeness of any information in the Identify Verifications. We do not independently verify information in the Identify Verifications.

  1. Third Party Services, Links.  The Rover Service may contain links to third party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources, or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
  2. Indemnity.  EXCEPT TO THE EXTENT NOT PERMITTED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD ROVER HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE LAWYERS’ FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO YOUR: (1) transactions and interactions, online or offline, with other users of the Rover Service; (2) breach of these Terms; (3) disputes with other users of the Rover Service; (4) your misstatements, misrepresentations, or violation of applicable law; (5) property damage or personal injury to third parties caused by your pet or pets in your care; or (6) Your Content.  YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT.
  3. Intellectual Property.

12.1   Rover Service.  Rover and its licensors retain all right, title and interest in and to the Rover Service, the technology and software used to provide it, all electronic documentation and content available through the Rover Service (other than Your Content), and all intellectual property and proprietary rights in the Rover Service and such technology, software, documentation and content.  Except for your rights to access and use the Rover Service set forth in these Terms, nothing in these Terms licenses or conveys any of our intellectual property or proprietary rights to anyone, including you.  You agree that we will have a perpetual right to use and incorporate into the Rover Service any feedback or suggestions for enhancement that you provide to us concerning the Rover Service, without any obligation of compensation.

12.2   Rover Trademarks.  Rover owns all rights in and to its trademarks, service marks, brand names and logos (the “Rover Marks”).  If you are a Service Provider, Rover grants you, for so long as you are in good standing on the Rover Service, a limited, revocable, non-exclusive, non-transferable license to use the Rover Marks solely: (1) in the form incorporated into goods, including customizable marketing collateral (business cards, signage etc.), made available for purchase via the Rover Store and/or (2) in any other manner specifically authorized in writing via the Rover Service.  As a condition of exercising such license, you agree that (1) all goodwill associated with your use of the Rover Marks inures solely to the benefit of Rover, and (2) such license immediately terminates upon your ceasing to be a Service Provider in good standing, whether at your own option or because Rover suspends or terminates your rights to use the Rover Service.

12.3 Infringing Content.  If you believe that any material on the Site infringes on any copyright or other intellectual property right that you own or control, please contact Rover via the addresses provided at the bottom of these Terms.

  1. Warranty Disclaimer for the Rover Service.  The information and materials found on the Rover Service, including text, graphics, information, links or other items, are provided "as is" and "as available." Reviews, profiles, advice, opinions, statements, offers, or other information or content made available through the Rover Service, but not directly by Rover, are those of their respective authors, who are solely responsible for such content. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROVER DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF INFORMATION AND MATERIALS ON THE ROVER SERVICE; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN ROVER; (3) WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE ROVER SERVICE WILL BE CORRECTED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ROVER EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE ROVER SERVICE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. IN ADDITION AND WITHOUT LIMITING THE FOREGOING, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SUITABILITY OF ANY SERVICE PROVIDER THAT OFFERS PET CARE SERVICES VIA THE ROVE SERVICE.
  2. Limitation of Liability

Except where prohibited by applicable law, in no event shall Rover be liable to you for any indirect or consequential losses, or for any business losses, or loss of profit, revenue, contracts, data, goodwill or other similar losses, and, subject only to the Rover Guarantee, any liability Rover does have for losses you suffer arising from these Terms or any other contract shall not exceed the purchase price of the relevant Pet Care Services and is strictly limited to losses that were reasonably foreseeable.  (Losses are foreseeable where they could be contemplated at the time your Booking is accepted.)

If you have a dispute with a Service Provider or Pet Owner whilst using the Rover Service, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising out of or in any way connected with such disputes, except to the extent set out in the Rover Guarantee. Rover will not be liable for any claim or demand against you by any other party except to the extent set out in the Rover Guarantee.

In no event will Rover be liable for any direct or indirect consequences of a Pet Owner or Service Provider failing to comply with laws, regulations, local bye-laws and codes of practice applicable to you except to the extent set out in the Rover Guarantee.  If you are a Pet Owner, Rover will have no liability to you whatsoever for any for any act or omission of a Service Provider in connection with any Pet Care Services, except to the extent set out in the Rover Guarantee.

  1. Arbitration Agreement

THIS SECTION APPLIES ONLY TO OUR BUSINESS CUSTOMERS (i.e., SERVICE PROVIDERS, WHO ARE NOT “CONSUMERS” UNDER SECTION 2 OF THE CONSUMER RIGHTS ACT 2015).  IF YOU ARE A CONSUMER, PLEASE SEE SECTION 16.

PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH ROVER.COM AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

15.1   Arbitration Agreement; Claims.   This Section 15 is referred to as the "Arbitration Agreement” in these Terms.  Unless you opt out of the Arbitration Agreement in accordance with the procedure described in Section 15.9 below, you and Rover (together, the “Parties”) agree that any and all disputes or claims that arise between you and Rover relating to the Rover Service, interactions with others on the Rover Service, and/or these Terms (including any alleged breach of these Terms) (collectively, “Claims”), except for Excluded Claims (defined in the following sentence), will be resolved  as set forth in this Arbitration Agreement. As used herein, “Excluded Claims” means (1) individual claims brought in small claims court (if your claims qualify), (2) claims arising out of or related to a violation of Section 4.1, above, (3) claims in which either party seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property (including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents), and (4) claims that, as a matter of applicable law, cannot be made subject to mandatory arbitration.

15.2   Agreement to Arbitrate.  Unless you opt out of the Arbitration Agreement in accordance with the procedure described in Section 15.9 below, you agree that any and all Claims (other than Excluded Claims) will be resolved exclusively on an individual basis through final and binding arbitration, rather than in a court, in accordance with this Arbitration Agreement, and your rights in connection with all Claims (other than Excluded Claims) will be determined by a neutral arbitrator, not by a judge or jury. The Arbitration Act 1996 governs the interpretation and enforcement of this Arbitration Agreement.  To the extent that the Parties' dispute involves both timely filed Excluded Claims and other Claims subject to this Agreement, the Parties agree to bifurcate and stay for the duration of the arbitration proceedings any such Excluded Claims.

15.3 Prohibition of Class and Representative Actions and Non-Individualized Relief.  YOU AND ROVER AGREE THAT, UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT IN ACCORDANCE WITH SECTION 15.9 BELOW, EACH OF US MAY BRING CLAIMS (EXCEPT TO THE EXTENT THAT THE RIGHT TO BRING A CLAIM IN A PURPORTED CLASS OR REPRESENTATIVE ACTION CANNOT BE WAIVED AS A MATTER OF LAW) AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND ROVER.COM AGREE OTHERWISE (OR TO THE EXTENT THAT THE RIGHT TO BRING A CLAIM IN A PURPORTED CLASS OR REPRESENTATIVE ACTION CANNOT BE WAIVED AS A MATTER OF LAW), THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER ROVER USERS.

15.4  Pre-Arbitration Dispute Resolution.  Before you commence arbitration, we suggest that you contact us to explain your complaint. Our preference will always be to resolve complaints amicably and efficiently, without the need for arbitration. You may contact us via email at legal@rover.com or by mail at A Place for Rover, Inc., Attn:  Legal, 2101 4th Ave., Suite 400, Seattle, WA 98121.  If the issue is not resolved and results in arbitration, we will need to mutually select and agree upon an arbitrator and the rules and procedures to govern the arbitration.

15.5  Arbitration Procedures.   The Parties will try in good faith to mutually select and agree upon an arbitrator and rules and procedures to govern the arbitration.  If we cannot agree, then the arbitration will be conducted by a neutral arbitrator in accordance with the then-effective JAMS Streamlined Arbitration Rules and Procedures (currently located at www.jamsadr.com/rules-streamlined-arbitration) (the “JAMS Rules”) or of the International Centre for Dispute Resolution ("ICDR Rules") (the applicable rules to be at your discretion), as modified by this Arbitration Agreement. The arbitration proceedings shall be conducted in English and all documentation shall be presented and filed in English. The decision of the arbitrator shall be final and binding on the parties, and judgment may be entered on the arbitration award and enforced by any court of competent jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not govern this agreement. If there is any inconsistency between the JAMS Rules or ICDR Rules (as applicable) and this Arbitration Agreement, the terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Terms as a court would, including without limitation, the limitation of liability provisions in Section 14. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms and applicable law. The arbitrator shall submit a decision in writing, specifying the findings of fact and the conclusions of law on which the decision is based.  Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

The arbitration will be held in London, England or at another mutually agreed location. If the value of the relief sought is £10,000 or less, you or Rover may elect to have the arbitration conducted by telephone or based solely on written submissions, which election will be binding on you and Rover subject to the arbitrator's discretion to require an in-person hearing, if the circumstances warrant. Attendance at any in-person hearing may be made by telephone by you and/or Rover, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the England and Wales, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator will not be bound by rulings in prior arbitrations involving different Rover users, but is bound by rulings in prior arbitrations involving the same Rover user to the extent required by applicable law.  As limited by applicable law, these Terms and the applicable JAMS or ICDR Rules, the arbitrator will have (1) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Claim, including the determination of whether a Claim is arbitrable, and (2) the authority to grant any remedy that would otherwise be available in court.

15.6  Costs of Arbitration.  Payment of all filing, administration, and arbitrator fees (collectively, the "Arbitration Fees") will be shared equally by you and Rover, except where prohibited by applicable law.  

15.7  Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision or award by the arbitrator, will be strictly confidential for the benefit of all parties.

15.8  Severability.  If any term, clause or provision of this Section 15 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section 15 will remain valid and enforceable.

15.9  Opt-Out Procedure.  You can choose to reject this Arbitration Agreement by mailing us a written opt-out notice ("Opt-Out Notice") in accordance with the terms of this Section 15.9. The Opt-Out Notice must be postmarked no later than 30 days after the date you accept these Terms for the first time.You must mail the Opt-Out Notice to A Place for Rover, Inc., Attn: Legal, 2101 4th Ave., Suite 400, Seattle, WA 98121. The Opt-Out Notice must state that you do not agree to the Arbitration Agreement and must include your name, address, phone number, and the email address(es) used to register for the Rover Service to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt out of the Arbitration Agreement. If you opt out of the Arbitration Agreement, the entire Arbitration Agreement will not apply with respect to you, but the remainder of these Terms will continue to apply. Opting out of this Arbitration Agreement has no effect on any previous, other, or future arbitration agreements that you may have with us.  By opting out of binding arbitration, you are agreeing to resolve Claims (including Excluded Claims) in accordance with Section 17.

15.10  Future Changes to this Arbitration Agreement.  Notwithstanding any provision in these Terms to the contrary, you agree that if we make any change to this Arbitration Agreement (other than a change to any notice address or website link provided herein) in the future, that change will not apply to any claim that was filed in a legal proceeding against Rover prior to the effective date of the change. Moreover, if we terminate this Arbitration Agreement by removing it from these Terms, such termination will not be effective until 30 days after the version of these Terms not containing the Arbitration Agreement is posted to the Site, and will not be effective as to any claim that was filed in a legal proceeding against Rover prior to the effective date of removal.

  1. Consumer Online Dispute Resolution Platform

Where you are a consumer, the European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest, and we are required to inform you that you may use it if there is a dispute that cannot be resolved between you and the relevant party.

  1. Governing Law and Jurisdiction.  These Terms shall be governed by the laws of England and Wales, except that, if you are a consumer and not a business user, and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.  You further agree that any dispute between you and Rover or a Service Provider or Pet Owner regarding these Terms or any Booking will be dealt with only by the English courts, except that, if you are a consumer and not a business user, and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we or another party bring legal proceedings, such proceedings may only be brought in your country.  
  2. Miscellaneous.  Nothing in this Agreement will be construed as making either party the partner, joint venturer, agent, legal representative, employer, contractor or employee of the other. Neither party will have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that will be binding on the other, except as provided for herein or authorized in writing by the party to be bound. The invalidity, illegality or unenforceability of any term or provision of these Terms will in no way effect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms will be enforceable as so modified.  This Agreement will be binding on and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto.

If you have any questions about anything in these Terms, please contact us via email at legal@rover.com or by mail at A Place for Rover, Inc., Attn:  Legal, 2101 4th Ave., Suite 400, Seattle, WA 98121.