Though it's rare, occasionally a sitter or dog walker has to cancel at the last minute. If that happens to you, we've got your back: Every booking made through Rover includes reservation protection. Here's what that means.
We'll Give You a Refund
If a sitter or dog walker cancels your booking within seven days of your start date, we'll give you a refund. If any day of your booking falls on one of our recognized holiday dates, that changes to within 14 days of the service start date.
We'll Help You Find a New Rover Sitter or Dog Walker
We'll get in touch with you ASAP, but you can also reach out to us directly. Call us any time at 888-453-7889—we're here 24/7—or contact us here.
Though availability varies widely, we’ll do everything we can to help you find a great replacement. If you book with a more expensive Rover sitter or dog walker, we'll cover the cost difference between the original booking and your new booking, up to 25% of the total cost of original booking.