Though it's rare, occasionally a sitter or dog walker may need to cancel at the last minute. If that happens to you, we've got your back: every booking made through Rover includes Reservation Protection. Here's what that means.
We'll Give You a Refund
If a sitter or dog walker cancels your booking within seven days of your service start date, we'll give you a refund. If any day of your booking falls on one of our recognized holiday dates, that changes to within 14 days of the service start date. We’ll also provide $20 to help cover the cost of the new service.
If the Booking is cancelled by the Service Provider due to a lack of information from the Pet Owner or pet aggression then the Owner will have to cover the full cost of any new reservation.
We can help you find a new Rover sitter or dog walker
Contact us here or call us any time at 888-453-7889—we're here 24/7. We can help you find a great replacement.