Susan S. gifted you a $20 credit to try Rover!

pet
Profile image
Newport News, VA
4.7 out of 5 stars
•151 reviews
70 repeat clients
50 years of pet care experience

Referral credit is only available for new Rover customers. Rules and restrictions apply—read our Terms of Service to learn more.

Read reviews from pet parents who booked with Susan S.

1 / 1
5.0 out of 5 stars

You’re the best

Profile image
Abigail A.
Drop-In Visits
1.0 out of 5 stars

I would not recommend this sitter. The place is dirty and smells like urine or ammonia.

Profile image
Margaret W.
Boarding
5.0 out of 5 stars

Took on my dog last minute and took extra special care of her. Provided regular updates and let me know when my puppy was low on food.

Profile image
K. Q. H.
Boarding
2.0 out of 5 stars

Unfortunately I cannot recommend Susan for boarding of a dog. Based on her reviews, 5 stars and stated to be licensed by the city, I confidently booked our recently adopted dog for 11 nights. On drop off, I regretted by decision but it was too late to alter our plans. The front yard was littered with cigarette butts and the house was cluttered. I checked in during our trip as I had left a couple of medications for my dog. I was assured they were given. I did receive some pictures of my dog and a report that my dog tore some things up when Susan forgot to put the dog in her crate when she left the home. Susan said she had trouble with my dog going to the bathroom outside, but she is fully house trained. Upon return, our dog seemed very anxious and did not settle until she was placed into our car. The dog and her belongings had a strong odor. She needed a bath and I threw away many of her things due to odor. Our dog destroyed her bed and chewed up her food dish. I found one of the dogs medications still with her belongings. She was obviously overfed and took about a week to settle back to feeling secure at home.

Profile image
Kelly B.
Boarding
2.0 out of 5 stars

Unfortunately I wish I could write a better review about Susan as she is a very nice person but what she posted on her profile does not match at all what we experienced with our dog. It was a terrible service and we made the mistake of paying her rate. It is not worth it and I do not recommend staying with her. We had thought she was going to be great given her raving reviews and returning clients, but it was not. Here are SOME of the things we experienced: -The house was overly cluttered and didn’t have any space for our dog. Stayed 4 days in a 4X4 area in the center of the living room. -Even though she has a backyard there was no proof she took our dog there let alone outside because all of her stuff was peed on -There was a heater pointed directly towards her in her kennel at 71 degrees. -Communication was terrible. We had to text her for updates and she would not reply for hours. -She continued to say that our dog refused to go outside and did not want to eat. On her last day (after pick up) I asked if she had eaten and she did not reply until the next day. She did not eat. -Our dog doesn’t use pee pads, but there were pee pads right next to her kennel literally surrounding it. We had to wash our dog and all of her stuff because it smelled like pee. This is no place to leave your pet. If you want to be cautious make sure you see the place BEFORE you pay anything. That was a mistake we will not make again.

Profile image
Christian D.
Boarding
5.0 out of 5 stars

Ms Susan was very great with my pup ace, responded quickly and sent updated pictures as I was out of the country everyday!! Definitely recommend!!

Profile image
Darius K.
Boarding
5.0 out of 5 stars

Susan did a great job dealing with our dog even as he misbehaved the whole time. The cats loved her and she did a wonderful job with them. The house was also well kept

Profile image
Anthony Z.
House Sitting
5.0 out of 5 stars

Susan was a great dog sitter.

Profile image
Sayd H.
Boarding
5.0 out of 5 stars

Ms. Susan worked very hard and was very patient with my boys while I was away for vacation.

Profile image
JIN L.
House Sitting
5.0 out of 5 stars

She kept me updated and sent me pictures everyday. She took good care of my dogs.

Profile image
Gladys G.
Boarding
5.0 out of 5 stars

Ms. Susan is a wonderful, caring person towards Orry and I will be happy to have him stay with her again.

Profile image
Devonna D.
Boarding
5.0 out of 5 stars

Thank you, Ms Susan! It is always a pleasure to work with you.

Profile image
Abigail A.
Drop-In Visits
5.0 out of 5 stars

Kept me updated and Ari enjoyed her stay...very nice lady ?

Profile image
Rubi G.
Boarding
5.0 out of 5 stars

Susan did an excellent job taking care of our 2 dogs! We had an emergency and left earlier than expected and she was down to watch and tend for the dogs. She even went above&beyond tending for the plants, sent multiple pictures every visit, bought extra canned food and milk, and even took pics of the puppies.. We truly appreciate her and recommend her services. I would definitely call her again for my pet care/ sitting needs.

Profile image
Cedarra H.
Drop-In Visits
5.0 out of 5 stars

Susan did a great job with my pup! He was so happy when I picked him up and he was super clean, didn’t really need to potty, and didn’t seem extremely excited to see me, which is a good thing lol She also didn’t mind keeping him an extra day when my flight got delayed and sent many photo updates throughout the week! Will def book with her again!

Profile image
Somi R.
Boarding
5.0 out of 5 stars

Ms Susan is really sweet and accommodating!

Profile image
Abigail A.
Boarding
4.0 out of 5 stars

I truly appreciate the fact that Ms. Susan was able to accommodate my request to watch after my Chai. Chai is a kitten and Ms. Susan still took her. Although she got lost in her home it gave us time to talk and laugh. I truly appreciated her kindness and knowledge about a few things. Thank you again.

Profile image
Veronica W.
Boarding
5.0 out of 5 stars

Susan was very helpful and communicative the week she watched Scarlett. An extremely caring sitter who took great care of our dog.

Profile image
Anthony C.
House Sitting
5.0 out of 5 stars

Took care of my little Louis and was very accommodating. Will book again!

Profile image
Tenisha H.
Boarding
5.0 out of 5 stars

Susan was great with my two pups! She had them for a week and kept me updated on them.

Profile image
Caitlin F.
Boarding
1 / 1
Person hugging dog

What is Rover?

Rover makes it easy to book loving pet care in your neighborhood. We're the world's largest network of 5-star pet sitters and dog walkers and millions of pet care services have been booked by pet parents like you. Discover trusted, personalized pet care in your community on Rover.

Sitter walking dog

What do I need to do to get the credit?

When you sign up for a Rover account through a sitter’s referral link, credit will be automatically be added to your account. When you make your first booking, your credit will apply at checkout. You don’t need to do anything else.

Referral credit is only available for new Rover customers. Rules and restrictions apply—read our Terms of Service to learn more.

RoverProtect

Find peace of mind with every booking.

Every booking is backed by RoverProtect. You can get photo & message updates from your sitter, 24/7 support, and reimbursement for eligible vet care. Learn more