Finding someone who treats your pets like their own family is a rare gem. That's exactly what I found in Ying, our Rover dog and cat sitter. My 2.5-year-old Border Collie, Mundo, is a whirlwind of energy and demands constant attention, not to mention the meticulous care he needs. Ying has been nothing short of a superhero for us. Whether it's ensuring Mundo's paws are clean after every outing or managing multiple walks a day to keep him happy and healthy, Ying has done it all with a smile. Ying's dedication stood out especially through the challenging times. A vivid example of her commitment came when Mundo faced diarrhea. This could have been a stressful experience, yet Ying handled it with grace and professionalism. She ensured Mundo was comfortable, meticulously followed our vet's advice, cooked fresh meals for him and provided him with the gentle care he needed to recover. She kept us updated every step of the way, relieving our anxieties with her calm and informed approach. Her actions during this time went beyond the duties of a pet sitter; they were the compassionate efforts of someone who genuinely loves and understands animals. Ying demonstrated an unwavering dedication to our fur baby's well-being. Ying's expertise shines also in her exceptional care for my 8-year-old cat. She didn't just feed him or change his litter; she really engaged in his favorite activities, like his peculiar fascination with chasing laser dots and lounging on sunny window sills. Ying's regular updates and photos kept us connected, capturing moments of our cat in his element, purring contentedly or stalking imaginary prey with the focus of a jungle predator. Our cat, usually wary of strangers, took to Ying with surprising ease, indicating the level of comfort and trust he felt in her presence. Ying went the extra mile to understand both babies' unique personality and needs. For instance, my cat has always been particular about his eating habits, preferring to nibble at his food throughout the day rather than finishing it all at once. Ying also noticed that Mundo tends to drink less water when he's not at home, which could be concerning, especially after playtime or on warmer days. To encourage him to stay hydrated, she placed multiple water bowls around her home and would gently lead him to one after his outdoor adventures or play sessions. Choosing Ying means choosing peace of mind. Knowing my pets are excited to see her and come back from their 'vacation' happier than ever is the greatest testament to her care. Ying truly loves and understands animals, going above and beyond in every aspect. I cannot recommend her enough and will always look to book with her for both my dog and cat. Ying makes them feel at home, and for that, we are eternally grateful.