Bandit got sick the night before I had to drop him off with Viviana. She was an absolute angel about my having to push the drop off time back and was genuinely concerned for Bandit's wellbeing. She kept me posted throughout the day on his condition and activities which really put my mind at ease. I don't know how I would have survived going to work if she's hadn't handled him so well. Bandit's completely fallen in love with her and her dog and Viviana continues to be excellent about keeping me updated without blowing my phone up (which is helpful since I basically drive for a living and can't be checking texts constantly). She and her dude are absolute sweethearts and I'm glad to have people like them looking after my puppy.