To describe Trudy in one word, I would choose dedicated. If she says that she is going to take care of your pet, she will take care of your furry friend better than you do - really! She is diligent in following the specific instructions that we leave; she makes sure that every thing that I tell her is written down, confirmed and followed to a T. There will be extra belly rubs, plenty of scratches behind the ears, and a few additional games of fetch; we even got photos 'from our dog' to let us know that all is well. I really like the fact that Trudy worked at PetCo for numerous years, so she has above average knowledge regarding a wide variety of pets - I often learn 'pet tips' from her! We can leave and confidently cross worrying about both our indoor and outdoor pets off of our list!