We booked Tori for two 30 minute drop-in visits a day for our cat, Bean. Given her excellent review history, we went in without any ill feelings. We had asked for certain times. She told us she could make them work give or take an hour which was fine, but on the 3rd visit she was 3 hours early which would have left our cat alone for 15 hours before the next visit. She also would only drop in for 5-10 minutes when we had booked 30. We messaged her to voice our concerns. In her reply she told us our cat was hissing and growling and had swatted at her, but instead of communicating the issues she was facing and trying to come to a resolution, she promptly canceled the rest of the booking. This was unfortunately not a good fit for us.

Tori is amazing. Very communicative and caring. When our cat was diagnosed with diabetes this year, we thought we would have to cancel our summer vacation. Tori made it easy because we felt good about the care and attention he was receiving. We are so grateful!