Susan is a 5 star sitter. She watch my American bulldog puppy Oliver over a holiday. In a short amount of time Susan taught Oliver sit and down. He was exhausted when I picked him. I will definitely use her again

Susan was not home when I dropped off Ruby for a 7.5 hour daycare, her mother said Susan was expecting me and that II should drop off Ruby and Susan would be home soon. I asked if everything was ok, she said yea but she didn’t know where Susan was at the moment. I was scheduled to meet a group 30 min later and trusted the odd situation because I had left Ruby here before with no issues. I was paddling on the River all day without a phone on me and Susan was aware of that. When I got off of the water, I found several mean messages that Susan left for me because I had not communicated all day. She was well aware that I could not because I would be on the water. For the last several bookings she was kind but this time was completely bipolar. She even sent a message the day before stating that Ruby was a favorite and offered the usual booking rate of $30 even being a holiday, then she requested $15 more because she was not home when I dropped off. Since I returned home, Ruby has thrown up twice and had severe diarrhea indicating that she was fed food or treats that I did not authorize. I left the bag of treats that were acceptable for Ruby. Overall, it was a shockingly disappointing stay and I hope no one else gets put in this stressful and uncomfortable situation with Susan. This is the first negative Rover situation I have encountered. I should also add that after my first stay, Susan automatically set up a standing weekly daycare booking for Ruby that I did not ask her to do or authorize. I cancelled it, of course,, but I found it very odd. I have used Rover for many years and you will find much better providers on the site.