Shereese is not as attentive to your pets as the other reviews indicate and I found her to be dishonest. Here was my experience with her: I reached out to Shereese for a proposed booking for 13 consecutive days to check on my two cats once a day. She responded immediately and recommended a meet & greet. During our meet & greet, I saw her taking notes and she asked a lot of good questions as I went through showing her everything. I showed her the food bowls and explained I wanted them to be completely filled each day. Further, I told her I wanted the litter boxes cleaned every other day and she said she would be happy to do so. I felt confident that my cats were going to be in good hands and I gave her a copy of my house key so she could enter our home through the front door as that was the only way in. Before she left, she asked how would we like to get our house key back from her and she suggested that she could leave it under the doormat. I was uncomfortable with that idea and I told her I'd follow up with her once I thought of something that would be safer. Additionally, during the meet & greet, Shereese requested that the booking be split up into two separate bookings, one right after the other. I thought it was an odd request, but I had never used Rover before and her reasoning seemed justified. My husband and I left for our trip and received her check-in notes. Each day she made notes about how my cats would eat, drink and she cleaned the litter boxes for us. However, we know this to not be true. It was the last day of the FIRST booking (she still had 6 days left, which was in a separate booking per HER request) and during her check-in, she said she hopes we had a good trip and thanks for choosing her. Additionally, she said she left the key on the counter and only locked the door handle on her way out. This was not discussed with us previously and I had not told her how I wanted to handle getting our house key back as it was only halfway through our total scheduled bookings. I immediately responded to her and reminded her that she had another booking with us. She responded and asked if we had a keypad for our garage, which we don't, and then she made a comment that she'd go back to our house to check if she left the back door unlocked. At this point, I was extremely frustrated with her carelessness that I told her that her services were no longer required and canceled the second booking. My sister-in-law offered to check on the house for us and we took her offer as Shereese had no way of getting back into my home since she purposefully locked herself out. My sister-in-law called us when she got to our home the next day and found that the food bowls were completely empty and the house smelled. She sent us pictures of the litter boxes and the amount she cleaned out of them; it was clear the litter boxes hadn't been cleaned since I cleaned them before leaving for our trip. At this point, it had been a week (7 days) since we left. In addition to the lack of cleaning the litter boxes, like we agreed upon and indicated during the meet & greet, we speculate that Shereese was not feeding our cats each day. Which was also discussed during the meet & greet. My sister-in-law made note that the bowls never emptied for the remainder of our trip, but were completely empty when she first initially checked on the house the following day after Shereese's last check-in. Given that she lied about cleaning the litter boxes, it would not surprise me if she lied about feeding them too. Based on our experience, we found Shereese to be dishonest and irresponsible with our cats. I recommend extreme caution to potential future clients.

Shereese was always punctual and very attentive. I will definitely book her again and would highly recommend her.