Sorry, I have never used this service before. So I’m learning as I go. The key is under the mat on the side door of the house. We have her gated with access to the entire downstairs area. Her food is in that same room. She is not a huge fan of eating. So more often than not she doesn’t eat a lot in the morning. So don’t be shocked if she only takes water. We have a lead on the back porch. This may sound odd, but she doesn’t like to be outside along for too long. She takes care of her business and then barks to be left back into the house. Finally, she has medicine which we left on the island in the kitchen. She gets one pill in the AM and one in the evening. I am comfortable putting my hand in her mouth to have her take the pill, but If you prefer you can use lunch meat to conceal the pill. It’s on the lower drawer of the fridge. Please let me know if you need any more info.