I would not recommend Nicole as a sitter, unfortunately. We hired her because she didn't have prior obligations with job or school. Our main focus for the stay was to care for our pets and follow the schedule we set. We are admittedly, slightly needy with our expectations as our pets are spoiled. We don't have children - so our lives revolve around ensuring our pet's happiness. During the first interview, we informed Nicole we had a camera inside our house (as a nudge to expecting our requests to be followed). We also asked if she would anticipate having any guests. She said no. Our main requests were that the dogs not be kept in their kennels for longer than 6 hours a day (they are both older and can only hold their bladders for so long, and are used to being out most of the time). We scheduled a second visit with her a few days before our departure. She didn't show up. This caused some concern, clearly. I messaged her to remind her. At 10:30p she replied and stated she didn't realize what day it was an apologized. We rescheduled for the next night. This left me with a bad taste, so to speak. But - as we were now 3 days from our trip, it was a little tough to find a replacement. (She was a few minutes late the following night) During the stay - we checked our cameras to ensure things were running smoothly. Our bird was not fed on time and was not put to bed on time, as requested in our instructions. 4 days our dogs were in their kennels for about 6 hours, while she was gone. Then, we see a man enter our home. He let our dogs out into the backyard (alone; we asked that they always be accompanied outside). This man proceeded to open our cabinets and refrigerator. Because of camera placement, we aren't sure where else he looked during his short visit. I messaged Nicole immediately and asked who this was. She said it was her boyfriend. She was on a personal errand and it was taking longer than expected. She apologized for "poor planning". Total that day, the dogs were kept in their kennels for over 11 hours. Two days later - I noticed she put the dogs in their kennels at 9p and went upstairs. Her boyfriend arrived at 2:40p and let them outside and then went upstairs with them. The dogs were in their kennels for almost 6 hours while she was in the house. I messaged her regarding this and she said it was because she didn't feel well and put them in their kennel so she could "shower and stuff". We were gone for 10 nights. This aspect become so stressful that we called the airline to move our flight and shorten our trip by 4 nights. We weren't able to do so because there were no flights available for us. We had a friend go over and talk with Nicole to reset the expectations and things did improve from there. Again, we hired Nicole because we knew we were needy and wanted someone that could dedicate themselves to our pets and our home. In reviewing footage - it seemed that she was not even an animal person. She barely spoke to the dogs at all. She didn't show much affection to them. When we returned home, one of our dogs had a sore on his leg. We'll bring him to the vet to have this checked out. But - there was no explanation of this injury. It was a very disappointing experience. She is only getting two stars because our pets were alive and the house wasn't burned down. On another note - I was in contact with Rover during my stay because of the issues and concern and they were very supportive and helpful. They are a great company.

Not very responsible . Had a problem with a bedroom rug being wet and Nicole was very evasive as to what happened. We now have to replace the whole bedroom rug. A very expensive experience for us. Not happy!!!!