This is long overdue! We started using Nicole to walk our 2 year old Shih Tzu in the Fall of '18. Coal is not the easiest dog to walk.....i.e. he doesn't always like to walk!.....but Nicole has been extremely patient with him and makes sure he has enough time to do his business. She is also very responsive, a great communicator and flexible. I have asked her to walk Coal unexpectedly at times and more often than not she is available. In turn, I unfortunately had to cancel a walk here and there due to a schedule change and she has been very accommodating. We have been very pleased with Nicole these past 6 months and I know you will be too!