My dogs loved Mel! She was super sweet and they had a great time! The only issue I had was they were supposed to only be left alone a max of 2 hours at a time due to my dogs separation anxiety. My doorbell camera tracks any opening or closing of the doors and they were left alone for over 5 hours on two occasions during the week. Otherwise, everything was great!

I had high hopes but it started rocky from day one. Mel was unaware I was still at home when she left a Roover message stating she completed the first visit— sharing my two dogs had been to the bathroom, had water and pee breaks. What she didn’t know — they had been outside for almost 2 hours and wouldn’t have had anything to Pee out. I messaged her and her first response was OH NO. I feel my dogs were stressed in the 1 day and a half she was with them. — she couldn’t get them to eat. My girl dog refused to take her 1/2 tablet of dasuquin and clearly she didn’t read my notes — they both clean their bowls when it’s time for breakfast or dinner. Mel decided to put peanut butter with the tablet. it I don’t give my dogs peanut butter and the contract clearly states to give me a call with any issues- I sent a message to crush it in her food. She did what she wanted to. Both of my dogs are not eating for a half day and all of today speaks high anxiety or stress — something they have never had when it comes to food or me being away. The meals they eat are cooked and they don’t eat dog food. I arrive home and find the spoon used for mixing their food is broken and Mel made sure to take a picture of it and sent with the group photos — not being broken. The spoon will be replaced but the idea to take a picture of a broken spoon that I received in to separate pieces next to each other was ridiculous. My dogs are generally very active Shih Tzu’s but arriving home something’s not right. I called Mel to find out what happen and she said she couldn’t get them to eat— and had to hand feed them. States she didn’t give them anything and I never implies she did — I shared my Girl dogs is immediacy falling asleep. And usually they are so active when I get home I have to say the IN command — key word for go to your bed and have a seat—-both immediately seem tired. This was not a good match for them and I will not be using her service again. She even placed my door key under the mat outside the home— and when I called literally had an attitude. I shared if a key is given to her in hand —for the safety of the person’s home never place it under a door mats I also shared she could have left the key inside the home and set the alarm as she did leaving the bottom lock secured but never outside under a mat. I also didn’t give instructions to leave it there as well. My home could have been broken into.. thankfully I’m home now. I also provided typed notes regarding their care—and sent her a photo of the email address that showed it was sent to her — again it wasn’t read. Moving forward I will only hire sitters that have animals. Those without animals and not to say all but based on my last two experiences it been another fail.