Matthew was a very kind person but way over booked and to my confusion tried to lie and cover up what was going on. I asked to pick up my dog 20 min early and he said it wasn't a problem saying verbatim “Ahhh okay!! I’m out for a walk with the pups right now but should be back by 4”. When I got to his house at 4 I found my dog inside alone with 3 other dogs running around the house jumping on furniture and tables. It wasn't my dog or any of those dogs he was out walking but turns out he had 3 other dogs in his car that he was doing private walks for. My biggest concern was my dog being left alone with 3 new dogs for over an hour allowed to freely roam a house where nothing was secured. I was then concerned he had tried to convince me he was out walking my dog instead had booked other private walks to make more money on the side. When he saw me our front he tried backpedaling and making random excuses. There was also an angry note from his neighbor in the driveway with a rock. The note was a complaint about the constant barking coming from the house. I was so confused and asked him for an explanation/clarification but he never responded. My dog has been to many other day cares and homes but has never acted so strange after a visit. I say all this to just caution dog parents. There are better more secure options out there for the same price.

A hero, by all means. I moved to spokane, not knowing anyone in the area, and had to (on short notice) fly out of town for a work conference. Although I have been a Rover sitter for years, this was the first time leaving my pup, Gracie, with someone. Unfortunately, the host I originally booked turned into an uncomfortable and unsettling experience that had me worried for the safety of Gracie while I was away. In a panic, way past appropriate contacting hours, I reached out to Matthew. Not only did he quickly respond, he was open to face timing to learn more about my needs, Gracie’s needs, and assess if it would be a good fit. He promptly picked Gracie up first thing the next morning and immediately I felt the relief. Mathew is an excellent communicator and a compassionate caretaker. He asks the right questions, ensures that the safety of all pups he is watching is taken into immense consideration, and pours love into the care of each one. He is, without a doubt, a special human and I am unbelievably grateful for everything he has done and continues to do for not only Gracie, but for the pup community he has built. Thank you Matthew. We are furever thankful! ?