FOR ALL SERVICES: 1). We require a Meet & Greet before every first booking. This is not only to ensure that your pet(s) and ours are a good match, but that you and I are a good match as well! All Meet & Greets will be done in our backyard with Georgia and myself. Establishing expectations up-front helps me to know if I will be able to meet your needs as a client, so please bring along any questions you may have for me to our scheduled M&G. During this time, I will go through a questionnaire that I developed to learn more specific details about your pet(s) and their routines, and will provide you with a Checklist personalized to your service. **Please see our COVID-19 update below regarding safety during our M&Gs. 2). We will need to see proof of up-to-date vaccinations AND flea/tick preventative records. These can be brought with you to the Meet & Greet, sent as a picture via Rover, or brought with you to the first day of service. You can provide me with a copy to keep safely stored in my records here, or physically show me the records and allow me to fill out my vaccination record form for your pet, just so that I can keep track of dates for all of my clients. 3). Drop-off and Pick-up times are flexible, but we no longer accept a Drop-off/Pick-up time window longer than a half hour duration. Your Drop-off/Pick-up time is a set time (but we can communicate to move it around should something come up). I require a set time so that I can safely contain any dogs in my home before your arrival. We appreciate your understanding with this new policy. 4). Our response time for new service inquiries is 1-2 business days. It typically does not take us this long, but this allows us to finalize any overlapping bookings and consider the specific capability of client overlap during your requested dates. 5). Our response hours for inquiries are from 9:00am-9:00pm. After we have booked, these hours expand to 8:00am-10:30pm. This allows more time for booked clients to make any last-minute adjustments or ask last-minute questions, and gives us more time to discuss your pet while they are in our care. Additionally, while your pet is with us, you can expect a prompt reply to any questions regarding them (< 1 hour for boarding, < 30 minutes for Day Care and Drop-Ins). Of course, emergencies are exceptions to this rule. FOR DOG BOARDING SERVICES: Boarding dogs is where our heart is! We know the stress of finding a Dog Boarding Facility to suit your needs all too well... they often have a strict schedule, keep the dogs in a big kennel or pen all day, are a breeding ground for common dog diseases, and are just too dang expensive for what they have to offer. Here, we look to alleviate all of that stress that comes along with boarding your pet. When you choose to board your dog in our home, your dog will be treated as if they were one of our own– not just another name tag on a kennel! We provide regular exercise, lots of love, plenty of treats, and all the toys your pup could imagine! We also follow your care instructions to the letter, ensuring that your pet's needs are all met. 1). Boarding client dogs must be crate trained, as all boarders get crated separately at night in order to keep them safe while we sleep. If you have a large breed dog, a senior dog, or a dog that is otherwise uncomfortable with being in a crate; we can accommodate them by keeping them gated off in our newly renovated dog room. This room is monitored by two cameras 24/7, and has multiple anti-anxiety accommodations (including a TV mounted on the wall for your pup to watch their favorite shows). 2). As an extra safety precaution, we've introduced the use of Apple AirTags with our clients. This will be placed on your pet's collar when they arrive, and will be taken off before they go home. We have never had a dog escape from our care before, but being able to track them if they do manage to escape will be a very helpful tool in getting them back. 3). Boarding clients will receive one update per day of their stay. This update comes towards the end of our day with plenty of pictures that we've taken, and a summary of the fun we had while taking them! I love taking pictures of dogs, and will do my best to provide you with quality images of your pup that capture their experience with us well. Again, this update will come at the end of the day (generally sometime around 9:00pm). FOR DOGGY DAY CARE SERVICES: We also provide recurring and one-time Doggy Day Care services. Our Day Care hours are generally 8:00am-6:00pm to accommodate the standard 9-5, but we are flexible should you need a different time frame for your schedule. 1). During the week, we are available for recurring Day Care on Tuesdays and Thursdays, as I like to reserve some days of my week for scheduling appointments or running household errands. We do offer weekend Day Care as well, but this will need to be scheduled in advance to give us time to adjust our schedule if necessary. 2). As an extra safety precaution, we've introduced the use of Apple AirTags with our clients. This will be placed on your pet's collar when they arrive, and will be taken off before they go home. We have never had a dog escape from our care before, but being able to track them if they do manage to escape will be a very helpful tool in getting them back. 3). Day Care clients will receive one update per day of their service. This update will come in the Rover Card format, where you will get details about their service. These details include information about potty-breaks, water-breaks, and walks we've taken (should we feel the need to get out of the house). I can include up to eight pictures on a Rover Card. FOR DROP-IN VISIT SERVICES: We do also provide drop-in services for your pet care needs. This type of service is especially helpful when you have a long day at work and your dog needs to be taken out for a potty-break midday; or if you have cats or caged animals that wouldn't do well with a boarding experience. We provide care for all types of pets, so reach out if you'd like to set something up! 1). In my experience, reptiles/rodents/cats/etc. often do fine with Drop-Ins while their owner is out of town, but dogs do not. If you are traveling out of town, I will not provide Drop-Ins as a care substitute for your dogs. These companion animals would do best with a sitter that provides House Sitting services. 2). Drop-In clients will receive one update per service. This update will come in the Rover Card format, where you will get details about the service. These details include information about potty-breaks, water-breaks, and walks we've taken (should we feel the need to get out of the house). I can include up to eight pictures on a Rover Card. ************** COVID-19 UPDATE: ************** We thank all of our essential workers keeping us safe on the front lines during the peak of this pandemic! Now that travel restrictions are lifting and businesses are starting to reopen, we are still here to provide you with five-star pet care services. However, we would like to continue keeping everyone as safe as possible! We will follow the CDC Guidelines while making decisions on how to run our business here, and thank you for your understanding while we do so: 1). Meet & Greets will be held with potential clients in our backyard where we can stay a safe physical distance apart and discuss your services. 2). Additionally, Drop-off & Pick-up interactions will take place on our front porch, rather than inside of our home. 3). In lieu of a house tour, we can send you pictures of the common areas of our home. If you would prefer a live tour, we can utilize Rover's new video-chat feature so that you know what your pet's vacation environment will be like. 4). As of right now, fully vaccinated individuals are not required to wear a mask during our M&G and Drop-off/Pick-up interactions. However, those that are not yet fully vaccinated are still to interact with masks on (as a reminder, "fully vaccinated" means that it has been at least two weeks since your last dose of the vaccine booster). Both Travis and I are fully vaccinated and have received our booster shots, but we still like to be as cautious as possible to keep our loved ones safe. As mentioned, we will continue with the physical distancing and outdoor environment guidelines as an extra precaution, but we appreciate your honesty and understanding regarding mask mandates. I know that nothing is normal right now, so I appreciate your patience and understanding during this time. We thank you for helping keep our family and yours safe!